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Online Billing

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  • 09-07-2011 9:03pm
    #1
    9400
    Registered Users Posts: 54 ✭✭


    Hi David,
    I want to register for online billing but I don't have an account number. I switched a couple of weeks ago and I got a letter with a 'connection agreement number' but no account number.

    How can I register?

    Regards,
    9400


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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi 9400,

    If you PM any details you do have (like your full name, contact number and the address in question) I should have enough to retrieve your account number. I can then register you myself if you like, or you can simply enter in the relevant info here.

    Thanks,

    David.


  • Options
    #3
    lumo22
    Registered Users Posts: 83 ✭✭lumo22


    David,
    I want to register for online billing also but I don't have an account number. I switched a couple of weeks ago and I got an email with a reference code and nothing since.

    Regards.


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    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi lumo22 :)

    Do you have an approximate date as to when you made the switch?

    Just to advise: a switch from another provider takes 20 working days to process, and then the welcome pack is issued. The customer must then activate online billing and there are instructions on the welcome pack on how to do this.

    Regards,
    Una


  • Options
    #5
    lumo22
    Registered Users Posts: 83 ✭✭lumo22


    ya Una, June 16 th.
    Regards


  • Options
    #6
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Thanks for that, lumo22. There are therefore a few days left for the switch to process - your welcome pack will be automatically issued then. Expect to receive it next week. The only delay would be as a result of a backlog due to demand, but it would not be a significant delay. :)


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    #7
    lumo22
    Registered Users Posts: 83 ✭✭lumo22


    Hi there, i still havent heard anything back yet. Wondering should it take this long?


  • Options
    #8
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi lumo22,

    If you send me your details by PM I'll check for any update.

    Thanks,

    David.


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