Free Sky Movies for 2 Months (give 31 days notice NOW!)

Tiesto

I'm couldnt be bothered calling them again.
i'm just gonna cancel the direct debit a couple of days before the next bill is due, and let them come to me.

tweety76

tweety76 wrote: »

also got billed for the movies even though we had cancelled well in advance.
29 euro is our normal bill and got billed 81! can't even figure that out. Dreading phoning them to try and get it sorted might just email them instead.

emailed them to no avail waste of time they just said yes you have been billed for it!!

Called twice last night first time got through to UK call centre, fella didn't have a notion of what I was talking about said I never cancelled but I upgraded very frustrating. Told him I'd just have to speak to someone in Cork. Phoned again different options( downgrading package dept) Got through to an extremely helpful guy in cork who had all the info said it was a system error that I was charged and is refunding 56 euro.

mckildare

rameire wrote: »

I cancelled no problem 2 weeks ago. Also I have not been charged for the movies. For the first or second month. So not everybody is getting charged for the movies.

Basq wrote: »

Was never charged either..

Grand so, hope I'm on that boat. Cheers!

Nunu

My God the reps on the phone for Sky UK are complete gombeens!
I rang 0818719819 then hit option 3 but unfortunately put me straight through to UK.
After 4mins of bull****ting from 2 different reps I cut the 2nd lad short and demanded he put me through to Sky Ireland because they were wasting my time and money - I went through the same rigemorole when upgrading. That time it took 2 different calls lasting 39mins, 25mins of which I was on hold as they bounced me between reps...wasn't putting myself through that again!

Thr rep in Cork had my pack downgraded in 50secs.

Tiesto

I was onto them again 2 days ago for getting my money back.
I called Sky Ireland this time.
The guy just did what the other guys did. Filled in a form requesting my account to be credited. Havent heard anything since. I raised this originally with them 3 weeks ago.

Cant wait to cancel my direct debit, and i aint going to reinstate it until they give me my money back plus something extra to make up for the 3 weeks and 5 phone calls

Rafa1977

God, Sky are bunch of clowns, I left UPC so wouldn't have to put up their crap. They have billed me again for FREE Movies, and I gave the 31 days notice about 3 weeks ago but they said it wasn't updated on their system. I would recommend people to email them if you don't want to talk to them and be wasting your phone credit, they generally come back to you the following working day. Maybe Mods should move this thread into rip off ireland and not be in bargain alerts!!.

MungBean

Title should be amended to include a warning to check your bill too, a lot of people have been charged for this it seems.

Mimikyu

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Tipsy McSwagger

Am I the only one who rings sky and gets them to ring me back?

Sneachta

Skunkle wrote: »

They never called me back, better to email them. Save yourself the hassle of talkin to someone who cant do anything about it but takes 30 minutes to tell ya that. I e-mailed last night and got a reply this morning saying the money will be credited back.

Last time I get anything of this crowd free or not.

What's the email address?

Also wondering if I go for the fatcheese offer of
" €67.50 cashback when you take out Sky+ box without the HD pack as a NEW Sky Customer."

can I also use the refer a friend for €50 offer?

Thanks for any help.

mailburner

Tipsy McSwagger wrote: »

Am I the only one who rings sky and gets them to ring me back?

great idea
not sure why i never thought of that
would have saved me a small fortune over the years and
more so now as im ringing them from a mobile

MungBean

Sneachta wrote: »

What's the email address?

Also wondering if I go for the fatcheese offer of
" €67.50 cashback when you take out Sky+ box without the HD pack as a NEW Sky Customer."

can I also use the refer a friend for €50 offer?

Thanks for any help.

E-mail

No clue about the rest.

Sneachta

@skunkle thanks

Tiesto

i cancelled the direct debit today as i'm not getting anywhere with the refund.
looking forward to the call from them

Access

Ive never seen so many people get stung by sky....

Me thinks everyone is going to cancel sky and get combo boxes? :mad:

macjohn

I had no problem cancelling it,
the day I set it up the chap in cork gave me a number to call to cancell, rang that, all sorted in less than two minutes. No bull no hard sell

Edit - the number he gave me was - 0818 719 858

Rafa1977

To right. This offer has been a shambles.

Mimikyu

This post has been deleted.

Tiesto

Captain Morgan wrote: »

This post has been deleted.

I had no luck whatsoever.
Cancel your direct debit, just like i did

MungBean

Captain Morgan wrote: »

This post has been deleted.

I e-mailed them and explained what happened. I was credited the next day. Tell them you added movies on whatever date as a free offer but you were charged for it and want it credited back.

They dont add anything for free, they add the package and then add a credit to make it appear as free. If the credit wasnt added on the initial upgrade then it just shows as a normal upgrade.

Rafa1977

I got mine after a few phone calls and emails. Biggest bunch of muppets I have ever delt with on this. When my contract is up will probably end up going back to UPC.

Access

Its very simple for anyone having trouble getting this problem sorted...

Ring the regular number... get through to billing/payments section and tell them you want to be credited for the error (there is no way they will refund back to your DD bank a/c or credit card) - they will just take the overpayment and credit your account for the next month.

There is no issue or problem getting this credit...

Just explain you were mis-sold the package and use the phrase "the terms were not explained to me fully on taking up the offer"... if there is any humming or hawing, tell them you want them to review the recording of the original phone call to them when you enquired on the offer (Sky record all phone calls and can review these if needed)

You will be credited the overpayment.

Simples.

MungBean

Access wrote: »

Its very simple for anyone having trouble getting this problem sorted...

Ring the regular number... get through to billing/payments section and tell them you want to be credited for the error (there is no way they will refund back to your DD bank a/c or credit card) - they will just take the overpayment and credit your account for the next month.

There is no issue or problem getting this credit...

Just explain you were mis-sold the package and use the phrase "the terms were not explained to me fully on taking up the offer"... if there is any humming or hawing, tell them you want them to review the recording of the original phone call to them when you enquired on the offer (Sky record all phone calls and can review these if needed)

You will be credited the overpayment.

Simples.

You will be left on hold for ages while the person consults a supervisor. In my case the phone call took 30 minutes and resulted in nothing other than a promise/lie of a supervisor calling me back. Only when I sent a strongly worded e-mail (4 days later) threatening the closure of the account did it get resolved. As simple as it should be they have no intentions of making it simple or easy for anyone.

The person in the billing department have no authority to credit accounts is what I was told when I rang. It needs to be reviewed by a supervisor who may or may not be busy and this cannot be resolved outside of normal work hours.

Whether or not they want to give refunds is irrelevant, if they take money from your account wrongly they HAVE to refund you if thats what you wish. Tiesto was dead right in cancelling the debit. Their new scam now is offering free packages/boxes/offers that come with terms that lock you into another years contract when people ring up to close accounts.

Just remember your not the only one obliged to do something. They have no business taking money from your account when that transaction isnt authorised and are legally obliged to refund it if they do. When you ring them be demanding and clear and if they mention putting you on hold say no, tell them you want to speak to the supervisor yourself.

Access

Skunkle wrote: »

The person in the billing department have no authority to credit accounts is what I was told when I rang. It needs to be reviewed by a supervisor who may or may not be busy and this cannot be resolved outside of normal work hours.

You were told incorrectly by that rep... they do have authority to credit once confirmed by a supervisor.

My advice is to ring during normal office hours and be firm but polite on the phone - you will get the credit.

And no need to have a go at me Skunkle - im only passing on my advice on the matter. hope this helps others that were in the same boat as us.

MungBean

Access wrote: »

You were told incorrectly by that rep... they do have authority to credit once confirmed by a supervisor.

My advice is to ring during normal office hours and be firm but polite on the phone - you will get the credit.

And no need to have a go at me Skunkle - im only passing on my advice on the matter. hope this helps others that were in the same boat as us.

Wasnt having a go at ya was just relating my experience is all. My issue was resolved but the 30 minute phone call got me nowhere and was rather frustrating. The reps dont have authority, only the supervisor does and the credit can only be applied after the supervisor reviews the issue.

Which sounds like a simple thing but took me 30 minutes to get to the point of which the rep understood the issue and he said he can do nothing. I had to wait on a supervisors call. Despite him already speaking to the supervisor (or saying he did) twice while I was left on hold during the call.

As with everything involving sky I suppose the outcome of the call depends on whoever answers the phone. Could be simple and fixed in no length or could be another in a long line of headaches when dealing with sky.

Mimikyu

This post has been deleted.

MungBean

Captain Morgan wrote: »

This post has been deleted.

Poor reflection on them when customers are forced to take it so far with whoever they deal with in order to resolve the situation when it could be done in 2 minutes.

Hopefully your e-mail will make em take notice and you'll have a response soon.

Mimikyu

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Soarer

Can you explain to them about this thread and that there are dozens of people that you know of that got the offer and never got charged?

Tiesto

the last guy I dealt with (in the irish office) was well aware that loads of people got charged in error.. but he never mentioned anything about crediting me back on the spot. He had to fill in some form for the accounting dept, like he did for the others affected..

Tiesto

still havent got my money back on this yet..
Sent in a complaint and had a couple of responses.. They all keep saying that I ordered sky movies.
I have explained to each of the 5/6 different people I spoke to that i never ordered sky movies.. I took up the free sky movies for 2 month and cancelled in the required timeframe.

Anyone getting the same??

Soarer

Never got overcharged *touch wood*, and also took Sky Sports for the couple of months as it was cheap to do so while I was a Sky Movies "subscriber".
What I notice now though is, even though I've cancelled both Movies and Sports and both are now gone, I still have Sky Sports News and strangely have all the music channels too!

I'll not be bringing that to their attention!

Tiesto

Soarer wrote: »

Never got overcharged *touch wood*, and also took Sky Sports for the couple of months as it was cheap to do so while I was a Sky Movies "subscriber".
What I notice now though is, even though I've cancelled both Movies and Sports and both are now gone, I still have Sky Sports News and strangely have all the music channels too!

I'll not be bringing that to their attention!

im tellin!

greendom

Soarer wrote: »

Never got overcharged *touch wood*, and also took Sky Sports for the couple of months as it was cheap to do so while I was a Sky Movies "subscriber".
What I notice now though is, even though I've cancelled both Movies and Sports and both are now gone, I still have Sky Sports News and strangely have all the music channels too!

I'll not be bringing that to their attention!

As long as you had 2 of the non-premium packages as of the 1st September you'll now have all non premium channels available.

mymo

Ok so I was overcharged in error after canceling this offer (all done within time, notice given correctly etc, all confirmed by sky), and I am still trying to get the money back. This is since early August.
I have been cut off, told its my problem, told it will come off my next bill (twice) and it will be refunded (hasn't been).
I have sent a complaint again (phone and emailed) today and I'm not hopeful. Costing me a fortune in calls.
Anyone else still having issues?

Karen23

Soarer wrote: »

Never got overcharged *touch wood*, and also took Sky Sports for the couple of months as it was cheap to do so while I was a Sky Movies "subscriber".
What I notice now though is, even though I've cancelled both Movies and Sports and both are now gone, I still have Sky Sports News and strangely have all the music channels too!

I'll not be bringing that to their attention!

I have these channels too and I never had them before , we also have some new documentary channels , we only seem to have these after cancelling Sky Movies .
I wont be telling them either

mailburner

im in the same boat

twas only recently i realised that i had the music channels despite
cancelling them years ago
not complaining at all
haven't really looked to see if i have anything else i shouldn't have

rameire

you should have received a letter in the back of the magazine a few months ago.
it would have advise that there will now only be TWO sky packcages.
if you had 3 of the old packs you would be on the extra pack and thus get all the packs, excluding sport and movies, and you would not be charged anything extra until august2013.
so you now have the extra pack, that in reality now costs 33euro, and will do when the current pricing freeze ends in aug 2013.

so enjoy.

JDxtra

That's just because of the package changes that happened on September 1st. It's nothing you need to hide!

Karen23

rameire wrote: »

you should have received a letter in the back of the magazine a few months ago.
it would have advise that there will now only be TWO sky packcages.
if you had 3 of the old packs you would be on the extra pack and thus get all the packs, excluding sport and movies, and you would not be charged anything extra until august2013.
so you now have the extra pack, that in reality now costs 33euro, and will do when the current pricing freeze ends in aug 2013.

so enjoy.

Really must read whats in that magazine , I normally just bin it :rolleyes:

rameire

i think it was the first time i ever read the mag, there was also a thread in the satelite section on boards about it.

mailburner

Karen23 wrote: »

Really must read whats in that magazine , I normally just bin it :rolleyes:

straight into the bin every time for me too
to much rubbish advertising with it which annoys me

Soarer

To go slightly off topic, what's the best deal someone's received when they've threatened to leave Sky?
Our 12 month contract is up in 30 days time, and I'm gonna ring later to tell them I want to cancel. What can I push them for if they want to keep me?

johnire

Hi.
Can anyone recommend what number to contact SKY on with a view to getting SKY Movies free for either 2 or 3 months?
I would prefer to get through to their Irish Contact Centre in Cork if at all possible.
Thanks.

mailburner

Soarer wrote: »

To go slightly off topic, what's the best deal someone's received when they've threatened to leave Sky?
Our 12 month contract is up in 30 days time, and I'm gonna ring later to tell them I want to cancel. What can I push them for if they want to keep me?

for me it was a free sky hd box

you probably have that though
the might cut your bill by 25% for 6months if you push them

Soarer

Soarer wrote: »

To go slightly off topic, what's the best deal someone's received when they've threatened to leave Sky?
Our 12 month contract is up in 30 days time, and I'm gonna ring later to tell them I want to cancel. What can I push them for if they want to keep me?

I rang them and said I simple couldn't afford it and was going to cancel.

They gave me half price for 3 months and told me to ring them after the 3 months. I rang them back and they gave me 25% off for 12 months, only catch was I had to agree to a 12 month contract. Still 25% is quite good!

Rafa1977

Karen23 wrote: »

Really must read whats in that magazine , I normally just bin it :rolleyes:

They don't do the magazine any more, the last one was about 3 weeks ago I think and they said that was the last one.

_Kaiser_

Got a letter in the door offering half price Sky Sports and/or Sky Movies for 3 months from when you call (valid up to the 2nd December)

After the fiasco that was the last offer I'll give it a miss thanks