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Eircom Sales vs Tech Support

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  • 19-07-2011 12:15am
    #1
    The_Rev
    Registered Users Posts: 100 ✭✭


    This one is funny...

    I want faster internet upload speeds (currently on 3mb/300kb)

    I ring tech support - They say no problem, my line is great and can easily support 8mb/512kb - But they can't do it at their end and I need to go through Sales.

    I ring sales - They say not a chance, They cannot give me any faster than 3mb/300.

    I nicely asked would it not be possible for them to temporarily enable me for the faster internet and I can talk again with Tech Support. But they point blank refuse.

    They say that I am lying about my conversations with Tech Support, so I ask Sales to talk to Tech Support, but they refuse that too.

    I've gone around the above loop about 3 times now.

    Good old Eircom! :)


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    #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Send a stiffie to chris hutchings head of wholesale ( the network) chutchings@eircom.ie or hutchingsc@eircom.ie and tell us if he can sort it via a minion.


  • Options
    #3
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    The_Rev wrote: »
    This one is funny...

    I want faster internet upload speeds (currently on 3mb/300kb)

    I ring tech support - They say no problem, my line is great and can easily support 8mb/512kb - But they can't do it at their end and I need to go through Sales.

    I ring sales - They say not a chance, They cannot give me any faster than 3mb/300.

    I nicely asked would it not be possible for them to temporarily enable me for the faster internet and I can talk again with Tech Support. But they point blank refuse.

    They say that I am lying about my conversations with Tech Support, so I ask Sales to talk to Tech Support, but they refuse that too.

    I've gone around the above loop about 3 times now.

    Good old Eircom! :)

    Hi The_Rev,

    Thanks for post. If you PM your home phone number or eircom Account number I can check this with Technical Support.

    Cheers,
    Ant


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