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UPC Billing
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22-07-2011 11:10am#1
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if you're still having billing issues, call or email and ask to be put through to the customer loyalty department and they will sort it out.
it took a while to get mine sorted, but they came through in the end and i just got my first normal bill today after going through the 100mbps upgrade.
1st month i was overcharged, but i complained as above and i got a credit onto my bill last month to make up for it and this month i got a normal bill, as below:
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yes and yes.Crackity Jones wrote: »@vibe666 were you an existing customer? If so did you have to get the standalone change cancelled through loyalty dept as well?
they don't even put up a fight.0 -
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Be very careful with UPC, I got the standalone charge removed - I have broadband and phone, and the charge was put back on my 2nd bill. The day the bill was issued I called them and they agreed it was an error. They still want to take the incorrect amount from my bank account and credit me back in the future. I told them I want a corrected bill and the correct amount to be debited.
While I don't know how UPC's billing system works, every other company I've encountered so far have a system where the DD will go for the amount due less any payments or credits since the bill was issued... so if credit you at least a couple of day before the DD is due, you should only be charged what's left on the account - and in fact, if memory serves, UPC did this for me before (when i first added TV, they put on the equip charge but shouldn't have - was credited and the DD only took the right amount :cool:)
As for a new copy of the bill, I think i heard before that companies can't actually issue a second invoice for the same period by law, even if it is a correction - that's why they always balance things out on the next bill - i think it's so there can only be ever one copy of any bill for a customer to avoid confusion... but again, I don't know if this is fact... just what i heard 0 -
While I don't know how UPC's billing system works, every other company I've encountered so far have a system where the DD will go for the amount due less any payments or credits since the bill was issued... so if credit you at least a couple of day before the DD is due, you should only be charged what's left on the account - and in fact, if memory serves, UPC did this for me before (when i first added TV, they put on the equip charge but shouldn't have - was credited and the DD only took the right amount :cool:)
As for a new copy of the bill, I think i heard before that companies can't actually issue a second invoice for the same period by law, even if it is a correction - that's why they always balance things out on the next bill - i think it's so there can only be ever one copy of any bill for a customer to avoid confusion... but again, I don't know if this is fact... just what i heard
With all due respects to your good self that is absolute nonsense!!! Why should a company issuing a corrected invoice have anything whatsoever to do with the law?
A key part of the dd system is the 14 days notice. the idea is that a bill payer should have the opportunity to correct any error in the amount that the company is proposing to debit his account. (14 days may appear generous but in fact 7 days are lost from this - in any 14 day period 4 days will be lost due to weekends and the dd is actually sent to the bank 3 days in advance of the due date) so there are only 7 working days to get the company to amend the amount to be debited.
Remember the dd system is simply one of bill payment. It is not there to give companies unrestricted access to customers accounts although due to lamentable regulation over the years this is what it has become in many company's views.
As the rules state above disputed payments should not be debited and any company wanting to debit your account for a wrong amount (with the promise of future correction) is simply being lazy or incompetent or both. They have absolutely no right to do this and make sure they know it.
More information here:
http://www.ipso.ie/section/DirectDebits
http://www.ipso.ie/section/section/YourRightsasaPayer
Another sad feature of the scheme is the lamentable lack of knowledge amongst bank staff in general of the operation of the scheme so if you need to talk to your bank about refunds etc make sure you have briefed yourself on the details of the scheme that you need.0 -
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