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Imagine.ie sucks! They do not care about customers

  • 27-07-2011 8:28am
    #1
    jacubo
    Registered Users Posts: 82 ✭✭


    We were pretty happy Imagine.ie customer for 4 years. However they had
    some issues recently and we are moving out so we decided to cancel an
    agreement. This is how fun started.

    5-6 weeks ago: Called them and got confirmation service would be
    disabled on the 22nd of June. We should also expect call from someone
    to schedule removal of antenna from our roof (we used Breeze). This
    never happened - only got phone call from their sales department to
    confirm service would be disabled but they do not schedule antenna
    removals.

    25th of June: Went to their website which says "How can we help? [..]
    The Customer Support Number is Lo-call number: 1890 56 44 56 or email
    support@irishbroadband.ie". Emailed them at this address. Nothing
    happened.

    26th of June: Called them and got confirmation someone from
    appropriate department would contact me on same day - this never
    happened. Also twitted them at #imaginewimax and got confirmation they
    passed my details. No calls to schedule technician visit. Eventually
    got my email answered (from previous day) "they can't find my details
    using surname". Great! Sent them account number and address.

    27th of June: Today is Wednesday and we are moving out on Friday. Our
    landlord will be very happy to see antenna on the roof when he comes
    to collect keys. Decided to write this post hoping someone from
    Imagine who cares about customers would read it. If this happens -
    PLEASE PLEASE make your best to remove the fancy antenna from our
    roof. We our customer <removed>


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