Duplicate text messages

0507

Any of you guys ever receive duplicate text messages from any of your contacts? So, you get a message and then some time later you get the same message again and the person on the other end hasn't sent it. Sometimes it can be more than just a single duplicate, you can get loads.

So, has it ever happened to you? Or have you ever found your phone to be resending messages to others automatically?

oldmantime

yes

Paulw

It happens from time to time.

compsys

Yes. Interestingly I've found that on bill pay plans, where you will receive an itemised phone bill each month and can clearly see what calls and texts you've made and been charged for, you won't be charged for the duplicate texts that have been sent and they won't even appear on your bill.

However, on pay as you go plans this isn't the case and you're often charged for the duplicate texts you didn't even send (you can tell as you merely check your balance and find it's gone down by €1 or something for only one text).

Kensington

Get this the odd time, tends to be mostly people on O2.

Pythia

I believe it's to do with the following. Your network sends the text to another network to send it on to the receiver. The second network needs to tell the first network it had received the message. If it doesn't send something back, the first network will try again later. Sometimes, the second network has forwarded on the text but didn't send the confirmation back to the first network. So the person gets the text again.

I remember when 3 first started up, people were getting up to 30 messages in a row because of this problem.

dudara

Moved to Mobiles & PDAs as this is not a Consumer Issue.

dudara

0507

Anyone had this happen to them recently on Vodafone? Did you lodge a complaint? If so, where did it go.

kmurph

0507 wrote: »

Anyone had this happen to them recently on Vodafone? Did you lodge a complaint? If so, where did it go.

Happens to me all the time on my Vodafone Pay As You Go account. Even on the marketing messages from Vodafone themselves.

0507

@ kmurph

Sorry, I meant does your phone (or anyone else who is on Vodafone) ever send out duplicate text messages.

This seems to be a pretty big problem across the networks. I'm in contact with them at the moment trying to work this out. We want to make sure that people aren't being charged for messages they didn't send. So, we'd appreciate as much feedback as possible on this one.

Thanks guys.

0507

Anyone ever lodged a complaint on this before? What was the response like?