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unpaid dd fee

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  • 31-07-2011 4:45pm
    #1
    M cebee
    Closed Accounts Posts: 4,431 ✭✭✭


    i had an unpaid eircom direct debit recently and noticed that in addition to the bank unpaid DD fee

    eircom are also charging me 18euro


    i explained to the supervisor -that i hadnt been made aware of this penalty when i switched to DD over the phone

    she replied that they didnt have to inform me about the existence of this penalty

    is this correct?thanks


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    #2
    neiphin
    Registered Users Posts: 413 ✭✭neiphin


    M cebee wrote: »
    she replied that they didnt have to inform me about the existence of this penalty

    you should have known ?
    now you know what sort you are dealing with
    if you stay with them, you deserve what you get
    dont expect anyone to confirm that she told you that, keep records of your conversations with them, they will deny it


  • Options
    #3
    M cebee
    Closed Accounts Posts: 4,431 ✭✭✭M cebee


    yes im afraid dealing with eircom is a major stress event

    i cant understand why they bother with that silly talking robot

    it drives me mental talking to it


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    M cebee wrote: »
    i had an unpaid eircom direct debit recently and noticed that in addition to the bank unpaid DD fee

    eircom are also charging me 18euro


    i explained to the supervisor -that i hadnt been made aware of this penalty when i switched to DD over the phone

    she replied that they didnt have to inform me about the existence of this penalty

    is this correct?thanks


    Hi M cebee,

    Can you PM your telephone number or eircom accoumt number and I will look into that for you.

    Thanks, Mark


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