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Would like to speak to eircom

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  • 04-08-2011 11:08am
    #1
    sassa
    Registered Users Posts: 335 ✭✭


    Hi I'd like to get speaking to an eircom agent if possible? I spent 20 mins on hold when I called earlier but had to go back from my break, so I would really appreciate a reply here thanks.


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    sassa wrote: »
    Hi I'd like to get speaking to an eircom agent if possible? I spent 20 mins on hold when I called earlier but had to go back from my break, so I would really appreciate a reply here thanks.
    Hi sassa
    if you PM me your tel. no and your issue details I should be able to help you.
    Tony


  • Options
    #3
    sassa
    Registered Users Posts: 335 ✭✭sassa


    pm sent thanks :)


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    #4
    shawnee
    Registered Users Posts: 1,830 ✭✭✭shawnee


    sassa wrote: »
    Hi I'd like to get speaking to an eircom agent if possible? I spent 20 mins on hold when I called earlier but had to go back from my break, so I would really appreciate a reply here thanks.

    Eircom installed that interactive voice control answering service at a cost of several million. This was specifically installed to deal with some customer queries and make it as difficult as possible to get to an agent. It is quite infuriating when the system does not answer your query and you are left hanging !:rolleyes: However Eircom (like many others) do not seem concerned that the customer cannot speak to an agent :o:mad:


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    shawnee wrote: »
    Eircom installed that interactive voice control answering service at a cost of several million. This was specifically installed to deal with some customer queries and make it as difficult as possible to get to an agent. It is quite infuriating when the system does not answer your query and you are left hanging !:rolleyes: However Eircom (like many others) do not seem concerned that the customer cannot speak to an agent :o:mad:

    Hi shawnee,

    If you have a query or issue, feel free to PM me and I will look into it for you.

    Thanks, Mark


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