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Bad service from Chefs Garden Direct am I entitled to a refund?
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jackiedaniels wrote: »They have deleted them from the page now. They have deleted all negative comments.
These weren't helping, to be fair. I know people, including myself, are disgusted at how they handled the customer aspect of this, but put yourself in their shoes: it's not only Chris Collins' image that was at stake, but a local business, his staff, suppliers, etc... Yes, they should have posted more constructive comments and updates on their FB page, and sent a blanket email to everyone, but don't you know how it feels to be under enormous pressure and think that you will never see the end of it and then getting more and more negative comments from everywhere? it's enough to feel like giving up. Plus some of the comments were really bordering on abuse
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I think everyone should chill; I dont know this person, the company or anything in relation apart from seeing the original advert up (and so nearly bought it, was just in financial struggles). But this is a small company, and some patience with them should be considered; support a small business, just like you were trying to do when buying the voucher, should be what youre worried about. So far as I can tell, they have said they will arrange everything for everyone and deal with it.
Some of the people here and on their Facebook sound like children. Im not pointing fingers, but its disgusting; CONSTRUCTIVE feedback is important, not blatant foulness like I have seen. Those should be ashamed of themselves.
Okay I think you have made a point .. I fl am annoyed I didn't have the money to throw away , as I've lost my job too , just hope it works out Okay ... and people learn from these deals , someone actually pointed out very straight if you bought tickets for a concert and it was cancelled you dont go after the artist suppose the principles are the same I'm just annoyed and flustered the way it was handled ' communication was terrible and all second party . I don't have facebook so I had to use my sisters to see what was happening and when I went to cgd premises and seen landlord I felt humiliated felt like I was begging , so I am sorry if I felt annoyed And hurt but I don't have that kind of money to waist 0 -
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I could not agree with your more. People work themselves up and get vicious. I am sure the CGD are doing their best and simply did not expect such an outcome. At this stage we should just wait it out , being pushy and moaning about is not going to get you anywhere at this time, they are overwhelmed so get in line people! Look at the bright side- you'll have a nice christmas delivery, just when you need it most
. I hope though they won't go out of business...I think everyone should chill; I dont know this person, the company or anything in relation apart from seeing the original advert up (and so nearly bought it, was just in financial struggles). But this is a small company, and some patience with them should be considered; support a small business, just like you were trying to do when buying the voucher, should be what youre worried about. So far as I can tell, they have said they will arrange everything for everyone and deal with it.
Some of the people here and on their Facebook sound like children. Im not pointing fingers, but its disgusting; CONSTRUCTIVE feedback is important, not blatant foulness like I have seen. Those should be ashamed of themselves.0 -
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apple_ blossom wrote: »I could not agree with your more. People work themselves up and get vicious. I am sure the CGD are doing their best and simply did not expect such an outcome. At this stage we should just wait it out , being pushy and moaning about is not going to get you anywhere at this time, they are overwhelmed so get in line people! Look at the bright side- you'll have a nice christmas delivery, just when you need it most. I hope though they won't go out of business...
I think it's time we woke up and smelled the coffee let's get the facts together , chef garden aren't answering phones no emails , no communication only by one liners on facebook ,, building is empty since last Thursday (I went over 4 times spoke to landlord ) . To me this either means closed up or moved to new premises which I ,don't think so as you'd inform customers and suppliers for you to tell people they will get a nice hamper a Christmas is untrue ,
Also Africa --- for someone who doesn't know the company as you say you don't know much you seem to have alot to say even though you didn't place order. ??
Happy to go to my local butchers and veg shop from now on at least I know what I want is what I get
On last note I do hope cgd can recover from this as Id hate to see anyone loose their job through no fault of there own I should know
Best of luck to all0 -
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I assume Isabella means they are gone rather than moved.
At this point I think you should go ring Joe Duffy.
I don't know what you think you will achieve by a little more complaining every day on this page,
Just checked my visa my money has been refunded , and there was no delivery charge taken
so that's me done , here 0 -
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