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Xperia Arc problem

  • 12-08-2011 10:48pm
    #1
    antomagoo
    Registered Users Posts: 730 ✭✭✭


    Hi, I just got a SIM free xperia arc through my phone insurance. I cannot get it to connect to the O2 3G network. I've rang O2 & they have no settings on file for the arc, I've tried some of the suggestions I've seen here on boards but the problem seems to be with the APN. The APN list is always empty eben after I enter settings & save them :confused:

    Any help would be great, thanks


Comments

  • #2
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    logon to O2 web site,my account,phone settings ...try sending the 3G settings from there,over the air !

    or do it manually,just google o2 3g settings...

    also,walk in any O2 stores and ask one of their so called "guru" !
    i have a SE Arc myself,working fine on O2 3G so there is nothing wrong with device itself !

    good luck.


  • #3
    antomagoo
    Registered Users Posts: 730 ✭✭✭antomagoo


    3 days later an I'm still trying to get this going :mad:

    O2 say its a handset problem, some stuff I've seen on the web would suggest its a problem with the latest update for the arc, anyone else run an update recentky and experience this?


  • #4
    antomagoo
    Registered Users Posts: 730 ✭✭✭antomagoo


    Well I reckon I've got it sorted. Found a thread on the SE forum about the Arc that said you need to turn off the PIN unlock for the SIM card. As soon as I did that and rebooted the phone up popped the O2 APN in the list without me having to input it.

    Not 100% happy about having no PIN code on the SIM card now but its a solution.


  • #5
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    antomagoo wrote: »
    ...I've rang O2 & they have no settings on file for the arc...

    That must be a bit of a problem considering O2 sell the arc in their shops.

    You should get onto the O2 reps on boards, under biz, talk to etc.


  • #6
    Ste-
    Registered Users, Registered Users 2 Posts: 4,751 ✭✭✭Ste-


    antomagoo wrote: »
    Well I reckon I've got it sorted. Found a thread on the SE forum about the Arc that said you need to turn off the PIN unlock for the SIM card. As soon as I did that and rebooted the phone up popped the O2 APN in the list without me having to input it.

    Not 100% happy about having no PIN code on the SIM card now but its a solution.

    Can you use APN backup from the market, backup your APN set your pin lock and then restore the APN or will it still keep dissappearing ?


    link.


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  • #7
    antomagoo
    Registered Users Posts: 730 ✭✭✭antomagoo


    Ste- wrote: »
    Can you use APN backup from the market, backup your APN set your pin lock and then restore the APN or will it still keep dissappearing ?


    link.

    I'll give that a try later thanks


  • #8
    antomagoo
    Registered Users Posts: 730 ✭✭✭antomagoo


    BostonB wrote: »
    That must be a bit of a problem considering O2 sell the arc in their shops.

    You should get onto the O2 reps on boards, under biz, talk to etc.

    I did get settings from one of their staff on the O2 forum, but it is strange that the person I spoke to on the phone couldnt find settings on file and they dont appear to be on the O2 webiste either


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