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Eircom Chatter Bundle

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  • 18-08-2011 10:19am
    #1
    amber2
    Registered Users Posts: 1,599 ✭✭✭


    I signed up for Eircoms Chatter Bundle a few months ago and was quoted a price of €41.99 monthly but the bills I have been getting are much higher. So I contacted Eircom on several occasions spoke with Trish in April, Damien in May, Joe in June, Sharon & Damien in July and finally Adrian on the 12th of August, all of whom told me they would resolve the issue. Adrian told me that the promotional discount wasn't being applied and he would email someone who would resolve the issue, he took my mobile phone number and told me he would call me back - as of yet i still havent heard anything. I would be grateful if someone from eircom could reply in order that i can pm my account details and they might be good enough to look into the matter and finally actually resolve the problem for me. Thanks


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    amber2 wrote: »
    I signed up for Eircoms Chatter Bundle a few months ago and was quoted a price of €41.99 monthly but the bills I have been getting are much higher. So I contacted Eircom on several occasions spoke with Trish in April, Damien in May, Joe in June, Sharon & Damien in July and finally Adrian on the 12th of August, all of whom told me they would resolve the issue. Adrian told me that the promotional discount wasn't being applied and he would email someone who would resolve the issue, he took my mobile phone number and told me he would call me back - as of yet i still havent heard anything. I would be grateful if someone from eircom could reply in order that i can pm my account details and they might be good enough to look into the matter and finally actually resolve the problem for me. Thanks
    Hi amber2
    sorry to hear that this has not been resolved for you given the time frame. If you PM me your details ( tel. no / a/c no. ) I can chase this for you and should be able to resolve issue.
    Tony


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    #3
    amber2
    Registered Users Posts: 1,599 ✭✭✭amber2


    Tony

    Thanks for your PM in relation to the Chatter bundle being a suitable bundle can you please confirm that the billing issue in relation to the discount not being applied has now been rectified. As per above was told a few time that contract was for €41.99 plus calls made outside of the bundle plus vat on those calls. Thanks.


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