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faulty netopia modem - unhappy resolution options

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  • 19-08-2011 10:51am
    #1
    witnessmenow
    Registered Users Posts: 7,150 ✭✭✭


    After speaking with technical support it would appear my netopia is faulty.

    The resolutions provided are explained in detail on the faulty power supply thread, but basically:

    I can extend my contract by 12 months

    I can buy a new modem off eircom for e50

    Sort myself out.


    Maybe I'm wrong to be, but I'm not happy with the above. We pay for our broadband, when the device eircom supplies to give us that broadband fails I would expect a replacement. I'm pretty sure we've that modem since we got broadband years ago so its not like we are going through them for fun!

    I wont be taking the first two options, ill be opting to sort myself out, including looking into what different providers have to offer. Personally i think It would be silly to lose a customer over a modem, but maybe you don't agree.


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  • Options
    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    witnessmenow wrote: »
    After speaking with technical support it would appear my netopia is faulty.

    The resolutions provided are explained in detail on the faulty power supply thread, but basically:

    I can extend my contract by 12 months

    I can buy a new modem off eircom for e50

    Sort myself out.


    Maybe I'm wrong to be, but I'm not happy with the above. We pay for our broadband, when the device eircom supplies to give us that broadband fails I would expect a replacement. I'm pretty sure we've that modem since we got broadband years ago so its not like we are going through them for fun!

    I wont be taking the first two options, ill be opting to sort myself out, including looking into what different providers have to offer. Personally i think It would be silly to lose a customer over a modem, but maybe you don't agree.

    I appreciate how you feel witnessmenow,

    eircom no longer have a policy where they give free replacment modems automatically, unless the modem is within 12 months contract, or a 12 mts continuation of this. This is the warrantee set out. Like most electrical equipment, televisions, phone, etc. At some point they will need replaced.

    You'll find that most Internet, as well as other providers, will have similar replacement policies or perhaps no policy at all - as they don't provide them. I recently returned from Holland, where the comsumer will supply their own modem in the first place, or they can purchase one from the provider.

    We may yet go back to those days when we used to repair things. Nowadays, we tend to scarp new phones,TVs, etc. just because they are bulky. I'm also old enough to remember my mom getting the kettle repaired in the Co-op.

    Again, I understand where you're coming from and hope that you'll remain a customer with eircom.

    Best wishes,
    Ant


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