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Ongoing Eircom Problem - Please help

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  • 24-08-2011 6:33pm
    #1
    djsim101
    Registered Users Posts: 588 ✭✭✭


    Hello All (eircom)

    I have been having the same re-occuring probem with my BB. An engineer has been out twice over the past few months to no avail.

    Problem: Very slow speeds, connection timeouts etc.

    Occurs: Problem seems only occurs when neighbour is at home. Neighbour dosent have BB. Must be interference??? Wireless doesnt work and wired slows down to dial up speeds.

    Engineer: Checked to see are we sharing a line in, not the case, two seperate lines.

    No sky connected to phone line etc, just a standard setup.

    I did the following Diags test:

    DSL standard: ADSL_G.dmt
    near-end interleaved channel bit rate: 5120 kbps
    near-end fast channel bit rate: 0 kbps
    far-end interleaved channel bit rate: 512 kbps
    far-end fast channel bit rate: 0 kbps

    near-end FEC error fast: 0
    near-end FEC error interleaved: 127
    near-end CRC error fast: 0
    near-end CRC error interleaved: 0
    near-end HEC error fast: 0
    near-end HEC error interleaved: 0
    far-end FEC error fast: 0
    far-end FEC error interleaved: 0
    far-end CRC error fast: 0
    far-end CRC error interleaved: 0
    far-end HEC error fast: 0
    far-end HEC error interleaved: 0
    ADSL uptime 1:23:13

    noise margin downstream: 170 0.1db
    output power upstream: 120 0.1db
    attenuation downstream: 420 0.1db
    tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 32- 63: 00 00 23 45 56 77 88 89 99 9a aa aa aa aa aa aa
    tone 64- 95: 0a aa 99 a9 99 99 99 99 99 99 99 99 99 99 99 99
    tone 96-127: 99 88 88 88 88 88 88 87 88 88 88 88 77 78 77 77
    tone 128-159: 88 78 88 87 77 77 77 77 77 77 77 77 77 77 77 77
    tone 160-191: 77 77 77 77 77 77 77 77 76 77 77 77 76 66 66 66
    tone 192-223: 66 66 66 66 66 66 66 66 66 66 65 66 66 66 65 55
    tone 224-255: 55 55 55 44 44 45 44 44 44 44 43 32 22 22 23 33
    tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    noise margin upstream: 240 0.1db
    output power downstream: 195 0.1db
    attenuation upstream: 205 0.1db
    tone 0- 31: 00 00 00 02 46 67 78 88 88 89 99 99 88 87 76 53
    tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    Can anyone suggest anything I can do to see if I can fix the problem? This has been ongoing for a while and getting quite fed up at this stage


Comments

  • Options
    #2
    shawnee
    Registered Users Posts: 1,830 ✭✭✭shawnee


    Change to another provider !;)


  • Options
    #3
    djsim101
    Registered Users Posts: 588 ✭✭✭djsim101


    Cannot do, due to location. Its a right pain. Espically happens in the evening time when you want it the most.

    I wonder is it the router, these eircom routers havent the best rep.


  • Options
    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    djsim101 wrote: »
    Cannot do, due to location. Its a right pain. Espically happens in the evening time when you want it the most.

    I wonder is it the router, these eircom routers havent the best rep.

    Hi djsim101
    yes it is possible that this is a modem issue, if you PM me your tel. number I can run some tests and have look at previous case history. I should be able to shed some light on this and hope we can resolve issue.
    Tony


  • Options
    #5
    celticbhoy27
    Registered Users Posts: 885 ✭✭✭celticbhoy27


    hi tony, just wondering if you got my pm yesterday?


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    celticbhoy27 wrote: »
    hi tony, just wondering if you got my pm yesterday?

    Just got that this morning celticbhoy27 and investigating this now. I hope to have feedback today but need to speak with broadband tech support and local exchange / line techs so could be Friday.
    Tony
    I


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    #7
    celticbhoy27
    Registered Users Posts: 885 ✭✭✭celticbhoy27


    cool, thanks tony


  • Options
    #8
    djsim101
    Registered Users Posts: 588 ✭✭✭djsim101


    Hello Tony, just pm my number. It would be great if this could be sorted once and for all. Others have tried from Eircom but I have faith in you.


  • Options
    #9
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    djsim101 wrote: »
    Hello Tony, just pm my number. It would be great if this could be sorted once and for all. Others have tried from Eircom but I have faith in you.

    Hi djsim101
    Have received your PM this morning and I will certasinly do my best. I should have some feed back later today.
    Tony


  • Options
    #10
    djsim101
    Registered Users Posts: 588 ✭✭✭djsim101


    Thanks tony,

    Just to let you you it was flying it on Saturday, good speeds, but yesterday evening it keep dropping the connection. I can provide screenshots if necessary.

    Thanks,
    James.


  • Options
    #11
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    djsim101 wrote: »
    Thanks tony,

    Just to let you you it was flying it on Saturday, good speeds, but yesterday evening it keep dropping the connection. I can provide screenshots if necessary.

    Thanks,
    James.

    No need to send screenshots djsim101 can see connection history. I hope to have word on this later today.
    Tony


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    #12
    djsim101
    Registered Users Posts: 588 ✭✭✭djsim101


    Hello Tony,

    Any update on this for me today? Just to let you know that the connection dropped twice in the last 10 minutes (18:25). Also, should have said that when the router is giving problems, it is impossible to connect wireless either, the device see the gateway, but just times out when you try to connect. (tried this with a couple of devices)
    This is getting most annoying now. Just paid another bill today, and I have been without a constant service for that last few weeks.

    It is getting to the stage now that I will have to move, Vodafone are offering me a good deal at the moment.


  • Options
    #13
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    djsim101 wrote: »
    Hello Tony,

    Any update on this for me today? Just to let you know that the connection dropped twice in the last 10 minutes (18:25). Also, should have said that when the router is giving problems, it is impossible to connect wireless either, the device see the gateway, but just times out when you try to connect. (tried this with a couple of devices)
    This is getting most annoying now. Just paid another bill today, and I have been without a constant service for that last few weeks.

    It is getting to the stage now that I will have to move, Vodafone are offering me a good deal at the moment.

    My apologies djsim101
    I thought I had sent this post, but did not send :o
    I could not remotely access your modem yesterday or today. Can you give tech spprt a call on 1890260260 + report that it was dropping.
    I had thought that your profile may have to be re-set but as cannot access modem for 2 days that may be the issue. You should receive a fault ref number from tech support and if you PM this to me I can chase for you.
    Tony


  • Options
    #14
    djsim101
    Registered Users Posts: 588 ✭✭✭djsim101


    Hey Tony, didnt get a chance to ring to Eircom yet. Can I leave the router on, lets say Wednesday so you can remotely log in for me?

    Also, the best DL speeds I am getting is 700kps on a 6MB line, is there anything you can do to improve this for me?

    As you stated before, if you reset my profile, would that help?

    Thanks


  • Options
    #15
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    djsim101 wrote: »
    Hey Tony, didnt get a chance to ring to Eircom yet. Can I leave the router on, lets say Wednesday so you can remotely log in for me?

    Also, the best DL speeds I am getting is 700kps on a 6MB line, is there anything you can do to improve this for me?

    As you stated before, if you reset my profile, would that help?

    Thanks

    Hi djsim101
    No problem, still have case details having a look now. Will PM you
    Tony


  • Options
    #16
    djsim101
    Registered Users Posts: 588 ✭✭✭djsim101


    Hi Tony,

    Not sure if you recieved my last mail (sent it through iphone)

    Just wanted to say thanks for all your help, and pity other people within the company werent as helpful.

    Pity, as ye have lost a good customer.

    Regards,
    James.


  • Options
    #17
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    djsim101 wrote: »
    Hi Tony,

    Not sure if you recieved my last mail (sent it through iphone)

    Just wanted to say thanks for all your help, and pity other people within the company werent as helpful.

    Pity, as ye have lost a good customer.

    Regards,
    James.

    Hi James
    was off yesterday, so apologies for delay in responding. I have PM'd you just now and if you wish me to follow up just ley me know.
    Tony


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