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Return Policy for Mobile Phone?

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  • 25-08-2011 9:31pm
    #1
    gok
    Registered Users Posts: 103 ✭✭


    I bought a Samsung Phone at Carphone warehouse 3 weeks ago and would prefer to change it for a Nokia model - nothing wrong with the phone, just used to the Nokia models and like their menu-system.

    Do I have any possibility of being able to return this 'under consumer law'?
    Looking at the Carphone warehouse site, it appears you can return unopened goods within 7 days.
    I have opened this phone & been using it for around 20 days.
    Thx gok


Comments

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    #2
    drunkmonkey
    Registered Users Posts: 28,227 ✭✭✭✭drunkmonkey


    You've no right to return it under any law or policy


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    #3
    maxer68
    Closed Accounts Posts: 1,076 ✭✭✭maxer68


    Do Nokia still make phones?:D

    Haven't seen anything decent from them for s long long time.


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    #4
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    gok wrote: »
    Do I have any possibility of being able to return this 'under consumer law'?
    Looking at the Carphone warehouse site, it appears you can return unopened goods within 7 days.

    You're stuck with it. There is no change of mind option under law, only under some policies. If it's a shop policy, then they can apply whatever terms they want with it. In this case, unopened and unused is an appropriate one, and a short time limit is another.


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