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What am i entitled to?

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  • 25-08-2011 11:55pm
    #1
    Animo
    Registered Users Posts: 326 ✭✭


    I bought my toshiba laptop 8 months ago and when turning it on the last morning i found that the screen was cracked internally and ink was going across the screen. I think something must have happened it while i was carrying it around in my laptop bag or maybe someone may have stood on it while i was out

    I have a standard 1 year warranty with Harvey norman and was wondering what i am entitled to? Can i get a refund, repair or a replacement for free or is there a fee that i will have to pay? Any help would be greatly appreciated


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    #2
    sunnysoutheast
    Registered Users Posts: 2,072 ✭✭✭sunnysoutheast


    This sounds like accidental damage. Not really down to the retailer or manufacturer. It's the same situation as if you had dropped it. Screens generally don't crack through wear-and-tear.

    In short, I'd say you're entitled to nothing, unless you have it insured. Perhaps you could take it in and they could give you a quote for repairs.

    SSE


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    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Animo wrote: »
    Can i get a refund, repair or a replacement for free or is there a fee that i will have to pay?

    You will have to pay for it to be repaired. Damage is not covered by warranty or law.


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