Helpdesk Software

jnoham

Hi,

Does any know of any good Helpdesk Software that can be used for the following:
1. Database of client information
2. Logging of all engineer billable time onsite
3. Logging of other engineer times e.g: Travel, R&D
4. Ability to run report showing engineers time per week
5. Ability to run report showing all client billable time
6. Knowledge base of IT issues and solutions

Any information given would be appreciated.

Thanks.

gs300

Hi

Not sure if it will cover all your requests but my last job used Numara Track It8! Helpdesk.

I'm sure you could find something if you gave a look at their site or request their help.

rolion

Free and paid for version here:
http://www.webhelpdesk.com/free-help-desk-software.html

...and the version that i am going for,in max 1 week...
http://www.ilient.com/download-help-desk-software.htm

...or this...
http://www.manageengine.com/products/service-desk/
http://www.manageengine.com/products/support-center/index.html


what you get extra is:

-mobile interface
-web interface ,selfservice for external clients
-project management
-time/engineer scheduling
-in-house hosted,not SaaS
-asset management
-contract/customer management
-email flow,templates
-escalation automated routines

irlrobins

Salesforce.com is worth a look too.

red menace

We use Spiceworks

http://www.spiceworks.com/free-help-desk-software/

Might work for you,