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UB Cr Card Refund Frustation

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  • 02-09-2011 3:32pm
    #1
    rilly99
    Registered Users Posts: 221 ✭✭


    UIlster bank credit cards wrote to me (jun ) to say there was any error on an old account and there was a refund due to me, I had to call to confirm I was still living at same address etc with 28 days , which I did and followed up with letter confirming I had rang

    Recently I sent off a copy of their letter to me to see what was happening have just recieved this morning a letter to say they can't action it any further as they can't trace me without the original Cr Card Number - ( don't haveit got rid of it couple of years back )

    Anyone any experience of this ?????????


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    #2
    unclebill98
    Registered Users Posts: 3,816 ✭✭✭unclebill98


    Shocking.

    Call your branch and lay out the complaint to the service quality advisor, sqa.
    Make sure they understand you want this taken up as a complaint. There is a procedure they have to follow and the sqa will adhere to it.

    You should receive an update with a few days, if it's not fixed by then you'll receive letters and the bank will follow their complaints procedure.

    Simple.


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