UPC phone not working

Random

I've just got the UPC phone package and upgraded from 30Mbit to 50Mbit. I got the new Thomson router too.

From reading the booklet it should be just plug and work.

Can anyone offer any advice?

Would it be because I have plugged in a very ancient phone? All I get on the phone is silence when I pickup the receiver. When I dial a number I get a "duh duh duh duh duh" sound really rapidly in bursts and then it goes silent again.

Any of this make any sense ?

CM State Operational
Docsis-Downstream Scanning Complete
Docsis-Ranging Complete
Docsis-DHCP Complete
Docsis-TFTP Complete
Docsis-Data Reg Complete Complete
Telephony-DHCP Complete
Telephony-Security Disabled
Telephony-TFTP Complete
Telephony-Reg with Call Server L1: No Security Assocation / L2: No Security Assocation
Telephony-Reg Complete Pass With Warnings
Line 1 State On-Hook
Line 2 State On-Hook

Update:

I plugged the phone into telephone port 2. I can ring the phone from my mobile but I can't ring out.
I guess maybe it needs some time or something to set itself up?

Freddie59

Random wrote: »

I plugged the phone into telephone port 2. I can ring the phone from my mobile but I can't ring out.
I guess maybe it needs some time or something to set itself up?

Have you tried Port 1?

Random

Sorry the first bit before the "update" was using port 1. Then port 2 gave me the extra bit.

Kensington

Only Port 1 should be enabled.
Port 2 should be completely and utterly dead.

It sounds like they've not provisioned the phone bit correctly. I assume you've tried a reboot?

Might be best to give them a call first thing in the morning if all else fails...

Random

Yah I've tried a reboot and all that. I guess I'll give them a buzz when I get a chance.

vibe666

my old dect phones wouldn't work with upc, something to do with not working ona digital line.

i just recently picked up a triple pack of dect phones with answering machine from argos for about €55 and they work fine.