Console Ban 3-9-11 (Mod Warning Post #755)

pH

As someone who was sceptical initially, fair play to everyone for pushing on. I've always said that MS should tell customers why their console was banned - and I think as an upshot of this MS are going to have to do this at some stage in the future.

The problem now as I see it is not with the incorrect bans - it was with the support staff who told customers that they were in the wrong and that MS don't make mistakes, consoles can't be unbanned, no we can't tell you what you did wrong and buy a new console. While MS had a 100% record this was marginally acceptable. Having had support staff lie to and mistreat innocent paying customers was not acceptable.

At the very least now support staff will have to follow a different drone script, at least allowing the customer complaint be noted and followed up.

On a side note I also think that we need stronger consumer legislation in this area. Fine MS can ban you for breaking their Terms & Conditions (say like changing your avatar's skin colour to blue) - but should they really be allowed "keep" your xbox subscription and unspent MSP in these cases?

Elmidena

Glad to hear that your xbox is back up and running for you OP, I guess their bans aren't so irreverisble at all!

I've nominated this thread for legends of the boards here this has been one of the funniest threads I've read in a while, and all the twists and turns in it were epic.

But most importantly, what's going to happen with the son's arse?

Jelle1880

pH wrote: »

As someone who was sceptical initially, fair play to everyone for pushing on. I've always said that MS should tell customers why their console was banned - and I think as an upshot of this MS are going to have to do this at some stage in the future.

The problem now as I see it is not with the incorrect bans - it was with the support staff who told customers that they were in the wrong and that MS don't make mistakes, consoles can't be unbanned, no we can't tell you what you did wrong and buy a new console. While MS had a 100% record this was marginally acceptable. Having had support staff lie to and mistreat innocent paying customers was not acceptable.

At the very least now support staff will have to follow a different drone script, at least allowing the customer complaint be noted and followed up.

On a side note I also think that we need stronger consumer legislation in this area. Fine MS can ban you for breaking their Terms & Conditions (say like changing your avatar's skin colour to blue) - but should they really be allowed "keep" your xbox subscription and unspent MSP in these cases?

Lie ?
Who ever mentioned that customers were in the wrong ?

All that was said was that support staff can not tell customers why they are banned.

NORTH1

Jelle1880 wrote: »

Lie ?
Who ever mentioned that customers were in the wrong ?

All that was said was that support staff can not tell customers why they are banned.

I was told I had broken the terms of service...

Hello Mr. Boyle,

I am sending this email to you as requested in our telephone conversation.

Your console was banned as we found it was in violation of the Terms of Use.

Consoles are only ever banned after a thorough investigation and when we are certain that it was used to violate the Terms of Use.

Kind regards,
G B
Xbox Global Escalations

The above was not true so that would make it a lie and as for the thorough investigation well that was a lie too.

NORTH1

Dear Brian Boyle,

This letter is in response to the email you had addressed to Microsoft Corporation through the Better Business Bureau of Alaska, Oregon and Western Washington regarding concerns you described with Xbox Live.

As discussed, your console was found to be in violation of the Xbox Terms of Use and subsequently banned from accessing Xbox LIVE. We have taken additional steps to review and reconfirm the enforcement action taken against the console and stand behind the decision.

Consoles can be suspended from Xbox LIVE for a number of reasons including, but not limited to:
*Console tampering: Physically opening the Xbox and modifying it to play illegitimate software.
*Online fraud: Attempting to social engineer users, take over Xbox LIVE accounts, or other fraudulent activities.
*Repeat egregious violations: Multiple actions taken on accounts on the console by the Enforcement team for disrupting the service or impacting users.

Additional information about console suspensions can be found at www.xbox.com/consoleban

You can review the Terms of Use at: http://www.xbox.com/en-us/legal/livetou.htm

We apologize for any inconvenience you may have experienced and we hope you will continue to be a valued customer. Microsoft now considers this issue closed and will take no further action on the matter. For any support needs in the future, please contact 1-800-4MY-XBOX.

Sincerely,

Xbox Customer Support
Microsoft Corporation]

I have loads of these over the last three weeks.

chopperbyrne

You personally were not accused of anything. You were simply told that your console was found to have been used against the terms.

At the time they didn't know about the software fault. I don't see where anyone lied to you.

NORTH1

chopperbyrne wrote: »

You personally were not accused of anything. You were simply told that your console was found to have been used against the terms.

At the time they didn't know about the software fault. I don't see where anyone lied to you.

Yes the way microsoft worded it does seem a little cynical by saying the box is at fault not the user. But even that was not true.

They made the statement, ignorance is not a defence, if they were not sure they should have investigated it thoroughly like they said they did.

NORTH1

chopperbyrne wrote: »

Stop clutching at straws.

It was banned for good reason.

Lots of households have more than one console that would purchase the same content.

Chopperbyrne Do you still want to stand over this statement? or do you want to correct it?

NORTH1

hightower1 wrote: »

Think of it this way, MS are the market leader in online console MP gaming and infrastructure. They have been running credible online service for years now and I personally or even through hearsay have never.. not once.. ever heard of a wrongfull ban.

I would imagine the team they have are top notch tbh. To add to the security I would image they have to actually build a case for the decision to be made to ban someone. Finally - EVERYTHING, absolutely everything , done on live , by its very nature for the service to work HAS to be logged and recorded so even if there was an initial mistake with proposing a ban on a console they would certainly have another employee double check the logs for the console mac address and the gamertag.


I wouldnt be betting against MS being wrong on this one to be honest.
Attempting to take them to court for something like this while seeming noble and very "david Vs golliath" is at best a waste of time and an excersise in setting the table for the festival of all festivals of humble pie eating contests.

Lets dispense with any brevado here.... the console is permiently unable to go online, dont bin it. Its still good for one player and media streaming in house. Buy a new console and DONT let anyone other than yourself use it in future. A hard pill to swallow surely but this is the most realistic one can be. Lesson learned - to be 100% assured nothing like this will happen again in future make your console off limits to anyone else. /thread

I'm glad to be the one to prove you wrong on this Hightower and be your first case of wrongful banning. I'm also glad I didn't follow your advice and buy a new console and swallow that hard pill.....have you learned any lesson during this debacle?

chopperbyrne

NORTH1 wrote: »

Yes the way microsoft worded it does seem a little cynical by saying the box is at fault not the user. But even that was not true.

They made the statement, ignorance is not a defence, if they were not sure they should have investigated it thoroughly like they said they did.

There was a software fault. They would have carried out the same thorough investigation they do for all other bans, but something was giving false positives.

NORTH1 wrote: »

Chopperbyrne Do you still want to stand over this statement? or do you want to correct it?

I'll stand by it. You were saying that it was banned because you purchased the same piece of software on two consoles and I told you to stop clutching at straws, because that's what you were doing.

CramCycle

NORTH1 wrote: »

The above was not true so that would make it a lie and as for the thorough investigation well that was a lie too.

chopperbyrne wrote: »

You personally were not accused of anything. You were simply told that your console was found to have been used against the terms.

It is implied (I doubt they could legally accuse you without the risk of some pretty decent lawsuits, the wording is just to cover their asses in case they were wrong), they are accusing everyone who used his xbox, in North1s case, just his family, unless the consoles are becoming sentient?

At the time they didn't know about the software fault. I don't see where anyone lied to you.

So its an automatic process and not thoroughly investigated?

chopperbyrne wrote: »

There was a software fault. They would have carried out the same thorough investigation they do for all other bans, but something was giving false positives.

But they didn't carry out a through investigation, they banned the console before reviewing everything. It was clearly a flag that was sent up due to the fault but I get the impression that no one looked at it and double checked, sounds more like a serious issue (admittedly a glitch now) automatically flagged the console for banning and they went straight ahead and done it.

They may have done it in retrospect but surely they should have investigated that thoroughly before the banning.

NORTH1

chopperbyrne wrote: »

There was a software fault. They would have carried out the same thorough investigation they do for all other bans, but something was giving false positives.



I'll stand by it. You were saying that it was banned because you purchased the same piece of software on two consoles and I told you to stop clutching at straws, because that's what you were doing.

This is wrong they introduced something new that was not fully tested or tested correctly.

and you neatly skipped over the "It was banned for good reason" comment

Typical really and I'm getting use to it now.

yoyo

I wonder were these bans related to AP2.5 protection Microsoft used? Basicly it randomly checks a few sectors of a disc, if the responses don't equal that of a retail disc you get flagged. The problem is Microsoft use crappy DVD Drives in the 360s so the chance of those reporting incorrect data or failing to read sectors at checking time are likely.
Whatever it is it was a massive failure on Microsofts part, fair play to them for the generous payout though, the free points and live. When the PSN went down you got less and it was down months!

Nick

AceCard Jones

You could be in luck, you could be one of the people found to be wrongly banned.

http://www.trueachievements.com/n5621/microsoft-reversing-bans-on-certain-accounts.htm

I know this article is about accounts, but it's a start.

Just noticed this has all been posted before, my mistake.

cableguy.ie

All I can say is Well Done North1.

Mr E

In the latest Major Nelson Podcast, there is a segment about this.

http://majornelson.com/cast/2011/09/25/show-412-gears-of-war-3-launch/

Starts around the 45 minute mark.

Draupnir

I feel hugely sorry for the kids out there who've had this ban applied to their consoles, told their parents and taken a good hiding for it, grounding, the works because their parents were told by Microsoft that there was definitely something done to the console and it was now useless.

Some of those kids probably won't ever get a new console and might never even know there was an issue if they don't have access to the internet again at this point.

Some of the fanboy responses and defending of this cock up are ridiculous, of course there has been anguish and emotional distress as a result of this probably in hundreds or thousands of homes around the world with parents who just spent a few hundred quid on consoles accusing and punishing their innocent children based off Microsoft's guarantees.

NORTH1

Something doesn't make sense to me in Stepto's post he says consoles effected between late August to the 9th of September, so by the 9th they knew they had a problem. Yet e-mails I have on 22nd of September stating the console had broken the terms and conditions.

There seems to be a case were the left hand was not telling the right hand what it's doing.

I also feel we might have saved a few jobs in xpet if the software had of worked there would have been a few lay offs in their section.

Riesen_Meal

Now, who was trying to say to me that my mate in college was waffling in regard to this?

:rolleyes:

Humble pie is right, glad ya got it sorted North1....

Meesared

Fieldog wrote: »

Now, who was trying to say to me that my mate in college was waffling in regard to this?

:rolleyes:

Humble pie is right, glad ya got it sorted North1....

He was because they (support) didnt know about the issue till friday

Vicxas

At least they admitted it, but I agree the damage was done for some kids who got a bollocking.

Riesen_Meal

Meesared wrote: »

He was because they (support) didnt know about the issue till friday

My friend has known since he was in over a weekend and was warned about it....

Maybe your team didnt get the memo til Friday gone....

Meesared

Fieldog wrote: »

My friend has known since he was in over a weekend and was warned about it....

Maybe your team didnt get the memo til Friday gone....

They were told first, before anyone else on the floor, anything before that was educated guesswork.

NORTH1

Meesared wrote: »

He was because they (support) didnt know about the issue till friday

Meesared you are one of the top contributors to this thread yet your noise to info ratio is very high on the noise side and low on info. This in it's self could explain why you were cut of the memo circulation. If you were working for me I would tell you nothing and feel safe I was doing the right thing!

Draupnir

Meesared wrote: »

They were told first, before anyone else on the floor, anything before that was educated guesswork.

Considering a week or two ago you were sure there was no problem and now we know there was, how can you be so certain that there wasn't knowledge of this problem that you weren't given at that time?

Daraa

Draupnir wrote: »

Considering a week or two ago you were sure there was no problem and now we know there was, how can you be so certain that there wasn't knowledge of this problem that you weren't given at that time?

Conspiracy Theories is this way man -->

mossie

One thing I get from this thread is people saying that MS are always right and this is the first time anything like this happened. How can we be sure of this? Maybe it's just the first time MS admitted to a mistake. As for saying that this case, like all others, was subject to thorough investigation, and the OP was told that MS had, in fact, taken:

additional steps to review and reconfirm the enforcement action taken against the console and stand behind the decision.

I am not exactly filled with confidence in Microsofts investigation procedures, that an investigation and additional steps didn't show the correct facts. I just hope that this debacle leads to a major review of the banning process.

Incidentally I see the need for a banning system but it seems the implementation of this is heavy handed to say the least.

Draupnir

Daraa wrote: »

Conspiracy Theories is this way man -->

That's not a very reasonable response, I'm not really pushing a conspiracy theory, given that North1 has emails from weeks after the end date of this problem as given by Microsoft which say there was no problem.

Have a read back through the thread.

Meesared

NORTH1 wrote: »

Meesared you are one of the top contributors to this thread yet your noise to info ratio is very high on the noise side and low on info. This in it's self could explain why you were cut of the memo circulation. If you were working for me I would tell you nothing and feel safe I was doing the right thing!

Sorry what?

NORTH1

As a footnote to this debacle I had a long phone conversation with the head of Escalations in the UK, it was relatively open conversations were I brought up my experiences with support, the lack of information coming from Xpet on the general reasons for console bans and the fact that the issue even though claim to be thoroughly investigated did not seem to be. He thanked me for pushing the issue as it was our complaints that raised the issue and flagged there was a problem and though not seen support was passing the information to Xpet saying there is a problem And that they are not working to rebuild the customer support relationship. I believed him on this as he seemed to me to be a genuine person.

He gave me assurance that the system used to cause the ban has ceased and that the investigation into what went wrong is still on going. The channel of communication between us is still open as they might need more information from me in relation to the ban and I am more than willing to help in this.

He also said that if I have any issues in the future I can contact them directly and he would help out as best he can. This is the Microsoft support I was use to in the past. I got to say after the phone conversation today I felt a lot better over the struggle of the last three weeks, and has restored a little my faith in Microsoft that in the long run that they will do the right thing.

Thanks again to you guys on both sides of the agreement that made this an interesting read and also raised the issue publicly and in the end worldwide. We had a great debate. Anyway I’m opening a pie store the special will be Humble Pie for the next week.

As you know my Nick is N0RTH I play black opes at night rarely when I get a chance at the TV, but I am looking forward to Battlefield 3 and will be getting that, If you see me on line say “hello”.

Mr E

Good on you, North... it's been a fascinating thread with a happy ending.

Raze_them_all

Mr E wrote: »

Good on you, North... it's been a fascinating thread with a happy ending.

Needed more son ass booting tbh!

hightower1

NORTH1 wrote: »

I'm glad to be the one to prove you wrong on this Hightower and be your first case of wrongful banning. I'm also glad I didn't follow your advice and buy a new console and swallow that hard pill.....have you learned any lesson during this debacle?

lolz, North are you actually trawling through the entire thread and quoting people who believed you had actually done wrong and replying to each one individually????? :eek::eek::eek::eek:

Ladies and gents.... what a class act. LMAO


That pretty sad dude, pretty sad. :rolleyes:
You have a kid so I can at least assume your over 18 years old? Grow up man, really. You were right, fair play, I was wrong but now reviewing the entire thread for people who didnt believe ya really shows your maturity level and for what could have been used as a useful citation for others who feel they were wrongfully banned has just been tarnished by that petty behavior.

Saying things like "have you learned a lesson" is clearly attempting a superior tone and is especially ironic when taken into context that you went back days in a quite large thread to quote some one and basically say "nah nah nah nah anah nah!" .... I'm sure the irony of wanting to sound superior while sticking your proverbial tongue out at someone on an Internet forum is not lost on you.

Its not only petty and childish but also against forum rules where your quite clearly not looking to discuss anything but are in fact just trolling. Good luck to you, you seem to schizophrenically move from logic and reason to the depths of childish behavior at the drop of a hat.

NORTH1

hightower1 wrote: »

lolz, North are you actually trawling through the entire thread and quoting people who believed you had actually done wrong and replying to each one individually????? :eek::eek::eek::eek:

Ladies and gents.... what a class act. LMAO


That pretty sad dude, pretty sad. :rolleyes:
You have a kid so I can at least assume your over 18 years old? Grow up man, really. You were right, fair play, I was wrong but now reviewing the entire thread for people who didnt believe ya really shows your maturity level and for what could have been used as a useful citation for others who feel they were wrongfully banned has just been tarnished by that petty behavior.

Ok one last one.

Even though I think the above is troll material....

This is coming from mister mountain and mole hill guy I figured you need a reminding of what humble pie tastes like but I guess you don't like how it tastes given your reply above. Get over it, if I was proved wrong I'm sure you would have had a great time reposting my post like in the the other famous thread. If you can stand over what you posted you should have no fear having what you posted dragged up again.

As to if i pulled up every negitive post here the thread would be a third bigger again so I wont do that.....only for the special cases.....

Meesared

NORTH1 wrote: »

Ok one last one.

Even though I think the above is troll material....

This is coming from mister mountain and mole hill guy I figured you need a reminding of what humble pie tastes like but I guess you don't like how it tastes given your reply above. Get over it, if I was proved wrong I'm sure you would have had a great time reposting my post like in the the other famous thread. If you can stand over what you posted you should have no fear having what you posted dragged up again.

As to if i pulled up every negitive post here the thread would be a third bigger again so I wont do that.....only for the special cases.....

You really dont know what was going on with us, we werent lying to you, we were going by what we were told, we didnt think they made mistakes, we thought everything was doublechecked. So dont go around like we knew any better and we were keeping stuff from you. I found out at about 4PM (and we were the first team on the floor who found out), and it was public knowledge by 6PM we really didnt know what was going on. As far as we were concerned the bans were legitimate.

hightower1

NORTH1 wrote: »

Ok one last one.

Even though I think the above is troll material....

I'm sorry but YOU were the one to quote me from a week ago in order to trot out an "I told you so"? I think its obvious that doing something like this was childish , trolling and flaming. (The final two of which are against forum rules btw)

NORTH1 wrote: »

if I was proved wrong I'm sure you would have had a great time reposting my post like in the the other famous thread.

Excuse me but you dont know me from jack s**t so dont base your very immature actions on what you believed me - a total stranger - would do in your position. (for the record I'd have left it be, I dread to think this kind of behavior is what your setting as an example for your son)

NORTH1 wrote: »

If you can stand over what you posted you should have no fear having what you posted dragged up again.

I have no fear of what anyone quoting me, what I and others said in terms of MS being correct WAS wrong in this case. Those statements were based on the average amount of times people here and on other forums screamed innocence and were proven wrong / the track record of MS incorrectly banning consoles. Not a single person here was petty or ignorant towards you, none of us here banned you or caused you this hassle but yet you decide to be a dick once you do get an answer and start attempting this "I told you so" attitude aimed directly at certain posters (who were simply trying to be helpful btw) by direct quoting old posts with absolutely no intent other than to flame or troll.

Way to go, how many times did you search for any times online for examples like your case in order to try and provide hope or some example to show MS reps? What about if someone in your position tries the same in future and wants to send this thread on to MS as an example?... all you've managed to do is tarnish what WAS a great example that others could have used in future / made yourself seem like an arrogant so and so here. Good luck if your looking for any info here in future. Your attitude stinks.

NORTH1

I knew this was posted before but couldn't remember by how...

hightower1 wrote: »

Soc -> Conspiricy theories -> this way...... :rolleyes:

Anyway while lecturing to me you do seem to not remember what you posted previously in this thread so I was surprised to here the childish comment and trying to hold the high ground by someone has posted this in the thread...

hightower1 wrote: »

Ahhh FFS, lads. Guys from MS can ye just please please please pull some strings and post up why he was console banned to the finger pointing and lughing can begin already! I've had enough of the foreplay now, the set up is complete!

But hey if that not baiting I don't know what is?

Take a little advice your in a hole stop digging you don't have the moral high ground here so do yourself a favour and stop posting. I will not be replying to you any more.

This is a really special case!!

Reamer Fanny

NORTH1 wrote: »

I knew this was posted before but couldn't remember by how...

hightower1 wrote: »

Soc -> Conspiricy theories -> this way...... :rolleyes:

Anyway while lecturing to me you do seem to not remember what you posted previously in this thread so I was surprised to here the childish comment and trying to hold the high ground by someone has posted this in the thread...

hightower1 wrote: »

Ahhh FFS, lads. Guys from MS can ye just please please please pull some strings and post up why he was console banned to the finger pointing and lughing can begin already! I've had enough of the foreplay now, the set up is complete!

But hey if that not baiting I don't know what is?

Take a little advice your in a hole stop digging you don't have the moral high ground here so do yourself a favour and stop posting. I will not be replying to you any more.

This is a really special case!!

So North1 what was the outcome did you have your console unbanned?

NORTH1

justryan wrote: »

So North1 what was the outcome did you have your console unbanned?

Unbanned and back in action.

yimrsg

Haven't read through all the thread but fair play North1 for sticking with it and getting satisfaction and with your head held high. A victory for the common man.

The begrudging you've suffered in this thread and the ordeal with microsoft, hopefully will make your next session of gaming all the sweeter next time you're online.

davidk11811

yimrsg wrote: »

Haven't read through all the thread but fair play North1 for sticking with it and getting satisfaction and with your head held high. A victory for the common man.

The begrudging you've suffered in this thread and the ordeal with microsoft, hopefully will make your next session of gaming all the sweeter next time you're online.

Thoroughly enjoyed reading every post in this thread. Delighted for you North, you showed this forum that MS can make mistakes. Your persistence to make yourself heard by MS got you the outcome you've deserved and you're well entitled to say "I told you so". See you on XBL

luckyfrank

So when microsoft say your console is banned and it irreversable basically there full of ****e

Angry Mom

Hightower1. One of the benefits of living in a free nation is one's right to assert their innocence, a right that should extend to private enterprise, if not then it's like a dictatorship, an oppressed nation within a free nation. We were accused of piracy, which is illegal and if charges were brought forward by Microsoft and proven to be true could result in felony charges, this is not child's play. The way a free nation works is like this " innocent until proven guilty" not "guilty until proven innocent" and especially not, as we have experienced over the last several weeks, just plain "guilty". Though you may see this as just an X Box being banned and then unbanned, look beyond the fun and games, this is about protecting one of the most basic fundamental rights that we enjoy because we live in a free nation. Thank goodness for people like North1 who recognizes that this isn't about being cut off from COD but about protecting one of our most basic fundamental rights. If we want to maintain a properly functioning democratic society and prevent the government and private enterprises from abusing their authority then the rights of the accused must be protected and due process of the Law must be upheld. It's quite shocking to think that anyone would just stand by and accept criminal accusations thrown their way without putting up a fight. Making mountains out of molehills, I think not.

Meesared

Angry Mom wrote: »

Hightower1. One of the benefits of living in a free nation is one's right to assert their innocence, a right that should extend to private enterprise, if not then it's like a dictatorship, an oppressed nation within a free nation. We were accused of piracy, which is illegal and if charges were brought forward by Microsoft and proven to be true could result in felony charges, this is not child's play. The way a free nation works is like this " innocent until proven guilty" not "guilty until proven innocent" and especially not, as we have experienced over the last several weeks, just plain "guilty". Though you may see this as just an X Box being banned and then unbanned, look beyond the fun and games, this is about protecting one of the most basic fundamental rights that we enjoy because we live in a free nation. Thank goodness for people like North1 who recognizes that this isn't about being cut off from COD but about protecting one of our most basic fundamental rights. If we want to maintain a properly functioning democratic society and prevent the government and private enterprises from abusing their authority then the rights of the accused must be protected and due process of the Law must be upheld. It's quite shocking to think that anyone would just stand by and accept criminal accusations thrown their way without putting up a fight. Making mountains out of molehills, I think not.

No offence but you cant half tell your American!

NORTH1

Meesared wrote: »

No offence but you cant half tell your American!

You say no offence but offence is exactly what you ment. You use the word American as an insult and tried to isolate and bully her with your absolutely pointless comment. So what if we have different poster from around the world with there different mannerisms this forum is a better place for them and we don't need comments like yours trying to make them fell unwelcome Thanks Angry mom for your input.

Now Xbox Live is making us turn on each other. Is there no end to their evil !!

Meesared

NORTH1 wrote: »

You say no offence but offence is exactly what you ment. You use the word American as an insult and tried to isolate and bully her with your absolutely pointless comment. So what if we have different poster from around the world with there different mannerisms this forum is a better place for them and we don't need comments like yours trying to make them fell unwelcome Thanks Angry mom for your input.

Oh grow a sense of humour for gods sake

NORTH1

u

Meesared wrote: »

Oh grow a sense of humour for gods sake

Having experience of dealing with bullies both in the school yard and in the work place your comment above is nearly always their first defence. Think before you post as I have have said before you are one of the top contributors but have had very little real input to the discussion.

Meesared

Very little input because i disagreed with your stance perhaps?

Right....

faceman

To newcomers to the thread, it summarises like this:

* OP was console banned for reasons unknown to him
* MS fanboys said he deserved it, even though they didnt know why he was banned
* OP continues to plead innocence and perseveres chasing MS for an explanation
* MS fanboys tells him to suck it up, MS NEVER gets it wrong.
* MS erases Windows Vista and RROD memories from fanboys head
* MS gets it wrong, banning people in error. The OP was affected
* OP rejoices
* MS fanboys refuse to eat humble pie and insist they never said what they originally said in the first place
* OP buys a PS3 (*)




(*) may not be true but makes for a funnier ending