Console Ban 3-9-11 (Mod Warning Post #755)

Raze_them_all

http://forums.xbox.com/xbox_forums/xbox_support/default.aspx


Actual xbox forums.

NORTH1

Raze_them_all wrote: »

http://forums.xbox.com/xbox_forums/xbox_support/default.aspx


Actual xbox forums.

I have posted twice there with no response the post don't go up unless approved and as you can see there has not been a new post there in five days....what does that tell you.

I've notice people have started post on the connect live issues forum but they are just been pointed to forum 14 and the link to console bans and no recourse.

I'm beginning to think MS has had a serious "brain fart"

Ghandee

TheMooseInNam wrote: »

North,

The letter's fine but if you don't get a reply in the next couple of days, send me a PM, I'll draft an alternative letter for you.

I genuinely believe you haven't knowingly committed anything to justify the ban, I stress knowingly. I would be glad to offer my help to resolve this matter, regardless of the outcome.

I think it's in the interest of all the forum members to know the reason behind this ban. So let's stop focusing on whether you or your son are guilty or not and start working together to get to the bottom of why the console was banned.

Fair play man!

Decent offer of help there, genuinely!

Good luck guys!

NORTH1

CORaven wrote: »

North1, I am unsure that xbox360achievements.org is an official site. Can anyone confirm?

Best of luck at getting to the bottom of it however.

During my trawl of the net for my reason for the banning I came across that forum, I thought it said it had links to MS xbox live reps, and some of the answers seemed pretty specific in nature, which lead me to think they did have connection.

In the end I realized they where just muppet's. But ms does have peeps trawling these treads automatically putting people down.

Healium

NORTH1 wrote: »

During my trawl of the net for my reason for the banning I came across that forum, I thought it said it had links to MS xbox live reps, and some of the answers seemed pretty specific in nature, which lead me to think they did have connection.

In the end I realized they where just muppet's. But ms does have peeps trawling these treads automatically putting people down.

Bull. Microsoft do not have employees trawling Xbox fansites just to pipe people down. That is an unofficial site, the moderators' opinions represent MS as much as anyone here does. Frankly, as mentioned, there's never been a public case where MS have wrongfully banned a console, and like Raze, I'm still expecting it to be something that was done on your console behind your back. Microsoft don't ban consoles without proof, and it's irreversible, so you can be damn well sure that they have solid evidence. I think you took the complete wrong tone with the letter. I doubt Microsoft will give a damn if you're threatening them. Think you should have played that one differently, and I don't see how the media will care about an Xbox ban. Sorry, not trying to be mean, but I just think that the fault was on your end. A console ban is harsh, and not handed down lightly. I'd love to see MS being wrong, but I don't think it'll happen. The Enforcement team do a fantastic job

pH

This could be a complete red herring, but how did your Gamertag motto end up reading "FREE XBOX LIVE"?

I'm sure there's an innocent explanation for this, but it could be read as if you're offering hacks/points etc. This still wouldn't explain why you got a console ban rather than a GT ban so it's probably nothing.

Have you ever had conversations with anyone on xbox live about them giving you points/passwords/account details - have you ever (even in jest) pretended you were a MS employee (or even done anything which might give someone that opinion)

Are you 100% sure that your console isn't modded - you say you bought it new - could anyone have modded it or paid for it to be modded without you knowing?

Has anyone on the console been involved in the modded profiles/marketplace theft? Are there any strange profiles on the machines that now read "profile corrupt" - are there lots of XBLA demos that you haven't used - or have any gamertags in your house got achievements/game histories of XBLA titles that you can't account for?

skimpydoo

NORTH1 wrote: »

The letter has now gone errors and all to the major papers and Joe Duffy......Wish me luck I'm going to need it now!!

Good luck and I hope to hear you tomorrow on Joe Duffy.

Meesared

I'm bowing out of this thread, I'll leave it at this;

You haven't a snowballs hope in hell.

Glad to see reason so rife today :rolleyes:

Edit: OPs GT: http://http://live.xbox.com/en-US/MyXbox/Profile?gamertag=N0rth

Note the "FREE XBOX LIVE" in the motto

Meesared

http://live.xbox.com/en-US/MyXbox/Profile?gamertag=N0rth

Heres the OPs GT, suspicious no?

Raze_them_all

lol yes that would get a ban gt though wouldn it

Reamer Fanny

I don't think this is a permanent console ban, if you create another GT on the system you should be able get access to XBL again. From the above post I'd say the enforcement team had reason to believe you were acquiring or sharing 'Free Xbox Live' codes. If you violate the Xbox Live Terms of Use by going online with a jtagged console you would be flagged imediately for a permanent console ban, same goes for a flashed DVD drive.

.E_C_K_S.

I think in this case the OP is stating to make Xbox LIVE a free service not promoting that he can get you free LIVE.

Not worth a console ban I would think.

Raze_them_all

WALSHY16291 wrote: »

I think in this case the OP is stating to make Xbox LIVE a free service not promoting that he can get you free LIVE.

Not worth a console ban I would think.

make live free.

free xbox live.


see the difference?

CORaven

Here is an odd question North1, and it may be worth verifying.
Are you sure that is your xbox?

I know of someone who once broke an xbox and replaced it with another. Although his intentions were good, he was unaware of the fact that the console was banned and it was not discovered for some time after the switch was made. I am not suggesting that it was your son, wife or other family member, but it would be worth verifying. It's just one of those just in case scenarios - wife spills water on the xbox, buys a secondhand one in gamestop, swaps the HDD.

Reamer Fanny

WALSHY16291 wrote: »

I think in this case the OP is stating to make Xbox LIVE a free service not promoting that he can get you free LIVE.

Not worth a console ban I would think.

Seems the enforcement team have a shoot first ask questions later policy, I can see how they might have misinterpreted 'Free Xbox Live', taking it as a violation of the the XBL Terms rather than a statement.

His GT would have been banned only in this case, it's not a permanent console ban unless it says 'services have been suspended until 1/1/9999' or something along those lines...

.E_C_K_S.

Yes I do know the difference-I already pointed it out? His wording is poor. He (I'm sure) means to say to Free Xbox LIVE as in free it from being a paid service but how would Microsoft know this? That's why I said it was not worth a console ban if they thought he was offering free LIVE. Please keep up Raze:D

Raze_them_all

WALSHY16291 wrote: »

Yes I do know the difference-I already pointed it out? but how would Microsoft know this? That's why I said it was not worth a console ban if they thought he was offering free LIVE. Please keep up Raze:D

If I said free xbox live and put it online nobody would assume I was saying make it free, they would think i could give free live.


Can't blame the enforcement team for op's bad wording

.E_C_K_S.

99% of the time that people put this on the their gamer profile is to con people out of MSP etc...

I think we have finally found why you may have been console banned for. Microsoft probably has a system to for profiles with certain keywords in it like "Free" and "LIVE". If these pop up and they take a look to see that you have "Free Xbox LIVE" they are not going to think you want xbox LIVE to be a free service but that you are scamming people. This would then lead them to believe all profiles on your xbox has free LIVE and that you have scammed others and hence the entire console ban.

NORTH1

Meesared wrote: »

I'm bowing out of this thread, I'll leave it at this;

You haven't a snowballs hope in hell.

Glad to see reason so rife today :rolleyes:

Edit: OPs GT: http://http://live.xbox.com/en-US/MyXbox/Profile?gamertag=N0rth

Note the "FREE XBOX LIVE" in the motto

Would the above not lead to an account ban if it was against the terms?

The above was part a an online campaign to make xbox live a free service.
I never changed my motto this must be where I broke the rules?!

As you are leaving the debate you wont mind me post this

I have listened to you all through this tread give advice on how MS proof to my breaking the rules yet all this time you have not mention once how you are breaking the rules here!

The Mods/Admins reserve the right to edit posts...company names etc.You are welcome to recommend or fairly criticize a product or company. But if you have a connection with the company or any other potential conflict of interest, please state this in your reply.

I would seem that microsoft just breeds contempt of its costumers.

If anyone else has potential conflicts of interest it would be nice to know where their advice is coming from....

NORTH1

WALSHY16291 wrote: »

99% of the time that people put this on the their gamer profile is to con people out of MSP etc...

I think we have finally found why you may have been console banned for. Microsoft probably has a system to for profiles with certain keywords in it like "Free" and "LIVE". If these pop up and they take a look to see that you have "Free Xbox LIVE" they are not going to think you want xbox LIVE to be a free service but that you are scamming people. This would then lead them to believe all profiles on your xbox has free LIVE and that you have scammed others and hence the entire console ban.

This was part of a campaign an number of years back to make Xbox live a free service, a mail went around asking people to put this in the motto.

I never changed it back and funnily enough I never got a post from anyone looking for free xbox live. So 100% percent of the random people I play with didnt see, didnt care, or knew what was meant in my moto.

Would this not lead to an account ban anyway?

This is a red herring..

At this point I would like to know if anyone on this tread as a conflict of interest in the advice they are giving to me here.

Varik

NORTH1 wrote: »

At this point I would like to know if anyone on this tread as a conflict of interest in the advice they are giving to me here.

You found us out, everyone who has posted something that does not praise you for standing up to the man and his illegitimate ban works for MS.

It's not like we've been seeing posts like this(boo hoo i've been banned) for years and following the industry that not once has ever show that anyone has ever had a hardware ban for no reason.

Most times when a company loses in the small claims court that's it, but with the trouble they'll get from so many false claims that will now have precedent you can be sure if you somehow magical do win they'll appeal and that goes to the Circuit Court.

Meesared

Not a conflict of interest, I think this way on my own

Jelle1880

I do have a conflict of interest, I support XBox360 and don't want you to call in asking why your console is banned.
It's friday, leave us alone.

Raze_them_all

I'm actually Bill Gates...banning all those x-box's was the best troll evar!

NORTH1

So I take it none for you would find it funny that a member of xbox customer support was on this tread offering what you all believe is independent advice put is in fact touting the company line.

Or was I the only only one here that didn't know he/she works in xbox customer support?

Or do you not really care?

Jelle1880

NORTH1 wrote: »

So I take it none for you would find it funny that a member of xbox customer support was on this tread offering what you all believe is independent advice put is in fact touting the company line.

Or was I the only only one here that didn't know he/she works in xbox customer support?

Or do you not really care?

Listen, I sometimes look in this part of boards to help some people out with issues or questions, since I know what I'm talking about.

The fact you don't like what is being said re. your console ban doesn't mean we're just 'touting the company line'.

I hope your issue gets solved, but if I say that Microsoft doesn't just ban consoles without proof then that's a fact.
I could of course tell you to keep sending emails, call in, complain to the European HQ,... but since that would mean giving you false hope I don't do it.

Reamer Fanny

NORTH1 wrote: »

So I take it none for you would find it funny that a member of xbox customer support was on this tread offering what you all believe is independent advice put is in fact touting the company line.

Or was I the only only one here that didn't know he/she works in xbox customer support?

Or do you not really care?

NORTH1 can you try create another XBL account on that console it may have been just a profile ban you should still be able to access XBL

NORTH1

Meesared wrote: »

Not a conflict of interest, I think this way on my own

You must have misunderstood my remark.

All this time on this tread you have never disclosed if you had any conflict of interest in the advice you where giving to the other reads of this.

As xbox Support teams failure to deal with my problem in a normal way, would it not be funny that a member of that team was on here giving independent advice?

Meesared

NORTH1 wrote: »

You must have misunderstood my remark.

All this time on this tread you have never disclosed if you had any conflict of interest in the advice you where giving to the other reads of this.

As xbox Support teams failure to deal with my problem in a normal way, would it not be funny that a member of that team was on here giving independent advice?

It would be funny wouldnt it!

NORTH1

Jelle1880 wrote: »

Listen, I sometimes look in this part of boards to help some people out with issues or questions, since I know what I'm talking about.

The fact you don't like what is being said re. your console ban doesn't mean we're just 'touting the company line'.

I hope your issue gets solved, but if I say that Microsoft doesn't just ban consoles without proof then that's a fact.
I could of course tell you to keep sending emails, call in, complain to the European HQ,... but since that would mean giving you false hope I don't do it.

You may not realize it be your line is the company line, it's what I've been getting since last Saturday.

What you guys don't really comprehend is I have a case as long as you don't inform me of what it is you think I did wrong the more determined I become.

I am in the right on this matter and I'm sure the courts would find it interesting the way Microsoft has drag out my anxiety.

By the way you are the guy I'm talking about so there's more them one then?

Solair

A lot of companies throw in all sorts of nonsense about jurisdiction of contracts. The reality is that they are subject to Irish and European consumer protection legislation and no amount of T&Cs can get them out of that one.

You should start off by being civil with them though before you escalate it.

1) E-mail / phone customer care and see what they say.
2) Make a formal written complaint and send it by registered mail.
3) Look at more serious options. I wouldn't entirely write off Small Claims Court. It's possible that it could be a simple breech of consumer law.

Jelle1880

I'm sure there are, don't know who though.

if you feel so strongly about your case I suggest you go through with it, I'm kinda curious myself how it will work out.

Healium

NORTH1 wrote: »

So I take it none for you would find it funny that a member of xbox customer support was on this tread offering what you all believe is independent advice put is in fact touting the company line.

Or was I the only only one here that didn't know he/she works in xbox customer support?

Or do you not really care?

Listen, if you're gonna be a dick, I'm going to lose any and all pity for you. I appreciate that the support people post on here - they're probably risking their jobs by doing so. At the end of the day, they can't help you with what you want. They can't give you a reason for why you got banned. They also came out and said that they're support staff, so nobody is pretending to be independent and deceive you.

NORTH1 wrote: »

You may not realize it be your line is the company line, it's what I've been getting since last Saturday.

What you guys don't really comprehend is I have a case as long as you don't inform me of what it is you think I did wrong the more determined I become.

I am in the right on this matter and I'm sure the courts would find it interesting the way Microsoft has drag out my anxiety.

By the way you are the guy I'm talking about so there's more them one then?

I'm open to correction, but I'm pretty sure it's in the terms you agreed to that MS don't have to give you a reason for a ban. I think someone quoted it a few pages ago. If so, you have absolutely no legal right or case

NORTH1

Healium wrote: »

Listen, if you're gonna be a dick, I'm going to lose any and all pity for you. I appreciate that the support people post on here - they're probably risking their jobs by doing so. At the end of the day, they can't help you with what you want. They can't give you a reason for why you got banned. They also came out and said that they're support staff, so nobody is pretending to be independent and deceive you.
I'm open to correction, but I'm pretty sure it's in the terms you agreed to that MS don't have to give you a reason for a ban. I think someone quoted it a few pages ago. If so, you have absolutely no legal right or case

Don't call me a Dick please.

I must have missed where they came out and announced they were staff and apologies for that, and in this climate I would even hate to xbox support staff losing their jobs no matter how incompetent they are.

Again sorry for missing that post.

adrian522

I think the attitude of some of the people on here is terrible,

It seems to be like something from "1984".

Well if you got banned you must have done something wrong so therefore you deserved to get banned, so therefore if you got banned you deserved to get banned, because of course Microsoft don't make mistakes.

Microsoft always have proof of course. Its double checked by 2 of their employees. Wonderful that's put my mind at ease, if 2 of these well trained people say he should be banned, then he obviously deserved.

Of course no one has ever seen a case where someone was banned wrongly. I wonder why? A bit hard to prove your innocence when they won't even say what you have been banned for.

Pretty shady practices if you ask me.

I also love the idea that you could get banned for changing your tagline to something like "Free xbox live". Give me a break this is like something you would get out of a police state.

Then you have microsoft employees posting in here not declaring in vested interests, the whole episode leaves a very poor taste in the mouth.

OP I hope you do get to the bottom of this but I wouldn't hold out much hope. I would start with a request under the Data protection act and the FOI act and see if that gets you anywhere.

If not then it looks like you will need to buy a new console. Though not necessarily a microsoft console.

Asry

NORTH1 wrote: »

....in this climate I would even hate to xbox support staff losing their jobs no matter how incompetent they are.

Ah now, you just asked not to be called a dick. So don't act like one?

Asry

adrian522 wrote: »

I think the attitude of some of the people on here is terrible,

It seems to be like something from "1984".

Well if you got banned you must have done something wrong so therefore you deserved to get banned, so therefore if you got banned you deserved to get banned, because of course Microsoft don't make mistakes.

Microsoft always have proof of course. Its double checked by 2 of their employees. Wonderful that's put my mind at ease, if 2 of these well trained people say he should be banned, then he obviously deserved.

Of course no one has ever seen a case where someone was banned wrongly. I wonder why? A bit hard to prove your innocence when they won't even say what you have been banned for.

Pretty shady practices if you ask me.

I also love the idea that you could get banned for changing your tagline to something like "Free xbox live". Give me a break this is like something you would get out of a police state.

Then you have microsoft employees posting in here not declaring in vested interests, the whole episode leaves a very poor taste in the mouth.

OP I hope you do get to the bottom of this but I wouldn't hold out much hope. I would start with a request under the Data protection act and the FOI act and see if that gets you anywhere.

If not then it looks like you will need to buy a new console. Though not necessarily a microsoft console.

Ha, God. Do you really think anyone will get anywhere with Microsoft? One of the biggest companies in the world? Do you not think they're completely watertight covered with data protection acts and privacy policies?

I mean for God's sake. At the end of the day you agreed to T&Cs and the Terms of Use and Code of Conduct.

You broke them and were banned.

Suck it up.

Meesared

NORTH1 wrote: »

Don't call me a Dick please.

I must have missed where they came out and announced they were staff and apologies for that, and in this climate I would even hate to xbox support staff losing their jobs no matter how incompetent they are.

Wow go from wanting not to be called a dick and calling people incompetant, who are actually trying to help you.

Smooth.

adrian522

Asry wrote: »

Ha, God. Do you really think anyone will get anywhere with Microsoft?

No, probably not

Asry wrote: »

One of the biggest companies in the world? Do you not think they're completely watertight covered with data protection acts and privacy policies?

Perhaps they are but they are required to release any information they have stored on you.

Asry wrote: »

I mean for God's sake. At the end of the day you agreed to T&Cs and the Terms of Use and Code of Conduct.

Terms and conditions don't mean a whole lot really, plus they haven't said that any have been broken or which one(s).

Asry wrote: »

You broke them and were banned.

No I didn't.

Asry wrote: »

Suck it up.

Indeed.

Asry

Woop should have made it clearer.

The first part was to you, the rest of it was directed to the OP.

After "For God's sake".

Many apologies.

Varik

Can a mod just lock this already, the op has a thread on the consumer issues forum and is probably going the small claims route which would make that forum more applicable.

There's no point in having both threads going when it's degraded into people acting like dicks.

Meesared

Varik wrote: »

Can a mod just lock this already, the op has a thread on the consumer issues forum and is probably going the small claims route which would make that forum more applicable.

There's no point in having both threads going when it's degraded into people acting like dicks.

Id agree, The OP clearly only wants people to back him up and say he's right.

TheMooseInNam

Ok guys,

No more personal abuse, it won't be tolerated.

I enjoy a heated debate as much as the next person but I won't allow members insult or attack each other directly.

Keep it clean, on topic and respectful.

Next time it happens on the thread, I'll be wielding the banhammer

TheMooseInNam

CORaven

I disagree on the lock. OP has not requested it and many, myself included, would like to know the outcome of this.

Ghandee

Meesared wrote: »

Id agree, The OP clearly only wants people to back him up:D and say he's right.

I think what the OP wants its nothing more than MS to tell him what on earth he was banned for.
Someone said earlier that they dont have to tell the OP the reason he was banned. If MS think banning folk without telling them why they got banned in the first place its ok, they're in. for a nasty shock. This is akin to hauling someone off to jail without trial, and not being told why their jailed in the first place.
Methods like these dont work!
Remember internment anyone?:rolleyes:

Healium

NORTH1 wrote: »

Don't call me a Dick please.

I must have missed where they came out and announced they were staff and apologies for that, and in this climate I would even hate to xbox support staff losing their jobs no matter how incompetent they are.

Again sorry for missing that post.

Then don't start acting like one. Pretty much everyone who has posted here has tried to support you. Don't know why today you suddenly have a huge sense of entitlement. Fact of the matter is, you agreed to their terms.

Calling the support staff incompetent is again winning you no fans. The support staff literally cannot tell you why you were banned, so they can't really do anything for you. They'd tell you why if they could, but they simply don't have that information.

I'm not trawling through the thread, because I can't remember how many support staff posted here (think there's 2/3 who post on this forum), but this is from the last page http://www.boards.ie/vbulletin/showpost.php?p=74296961&postcount=149

adrian522 wrote: »

I think the attitude of some of the people on here is terrible,

It seems to be like something from "1984".

Well if you got banned you must have done something wrong so therefore you deserved to get banned, so therefore if you got banned you deserved to get banned, because of course Microsoft don't make mistakes.

Microsoft always have proof of course. Its double checked by 2 of their employees. Wonderful that's put my mind at ease, if 2 of these well trained people say he should be banned, then he obviously deserved.

Of course no one has ever seen a case where someone was banned wrongly. I wonder why? A bit hard to prove your innocence when they won't even say what you have been banned for.

Pretty shady practices if you ask me.

I also love the idea that you could get banned for changing your tagline to something like "Free xbox live". Give me a break this is like something you would get out of a police state.

Then you have microsoft employees posting in here not declaring in vested interests, the whole episode leaves a very poor taste in the mouth.

OP I hope you do get to the bottom of this but I wouldn't hold out much hope. I would start with a request under the Data protection act and the FOI act and see if that gets you anywhere.

If not then it looks like you will need to buy a new console. Though not necessarily a microsoft console.

Don't be so dramatic. As you've said, there's never been a public case of a console being wrongfully banned. It's not impossible to find out why you got banned, you just have to be persistent and try and get in contact with the right people i.e. NOT Joe Duffy or the media, because they don't give a damn.

I don't agree with a lot of Microsoft's policies. Then again, the Enforcement team do a great job, so you can be sure that you broke one of their policies if you get banned. No such thing as "If I get enough unwarranted profile complaints, I'll get insta-banned". Everything is checked and double-checked, by humans.

Phishing and credit card fraud is an issue on Xbox LIVE. I'm sure the majority of people, upon seeing that phrase, thought he was giving out free LIVE subscriptions. That's against the terms you agreed to.

As far as I understand, Xbox Support is run by Stream in Dublin, and they're not Microsoft employees. The Xbox Support staff on here have also revealed themselves many times, and will be familiar to regular posters.

EDIT: I'm also about to trawl through the terms of use, if Firefox stops freezing for 5 minutes at a time. New terms are effective Sept. 2011, your likely culprit

gizmo

Ah well, look on the brightside OP, all the money your "friend" saved by downloading those dubious movies can now be put towards the price of a new console

darklighter

Asry wrote: »

Ha, God. Do you really think anyone will get anywhere with Microsoft? One of the biggest companies in the world? Do you not think they're completely watertight covered with data protection acts and privacy policies?

I mean for God's sake. At the end of the day you agreed to T&Cs and the Terms of Use and Code of Conduct.

You broke them and were banned.

Suck it up.

And you know this how???

Garys Xbox

The fact OP has 'Free Xbox Live' in his Motto IS a breach of ToS. It looks as though he is tring to use his profile for financial gain. "No, Money down!"

adrian522

Again this crazy attitude of "here's never been a public case of a console being wrongfully banned"

but

"t's not impossible to find out why you got banned"

all you have to do is

"try and get in contact with the right people"

Who these people are remains a mystery, its certainly not the support staff.

But its all ok because

"the Enforcement team do a great job"

They must have had proof, which they are keeping a secret because

"Everything is checked and double-checked, by humans."

and humans have never made a mistake.

What a wonderful world we live in.

"Phishing and credit card fraud is an issue on Xbox LIVE. I'm sure the majority of people, upon seeing that phrase, thought he was giving out free LIVE subscriptions. That's against the terms you agreed to."

Them thinking he was giving out codes seems to imply they had no proof he was doing it yet banned him anyway, but don't worry it's all ok because

" the Enforcement team do a great job, so you can be sure that you broke one of their policies if you get banned."