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Emobile Mobile Broadband - The worst sales team ever

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  • 08-09-2011 2:33pm
    #1
    WLSM
    Registered Users Posts: 71 ✭✭


    Hi,

    I have been trying to buy an Emobile Bill-pay dongle online but have been frustrated at every attempt to get the dongle off them and start the deal.

    Has anyone else experienced this or am I an exception?

    It's been nearly 2 weeks since I ordered the dongle online.
    I sent 3 emails but got no reponse.
    I called 5 times to be told on 4 seperate days that it was dispatched, in the post and I'd get it the next day - still waiting.
    I was told on 1 occasion after being on hold for over 10 mins that there must be an admin problem, they'd check it out and call me back. It took them 24 hrs to call me back to say there is a problem and they are awaiting an upfront deposit from me (after sending an email stating there wasn't any upfront payment). I queried this with the customer service person who said she would check it out and come back to me - 24 hrs later, still waiting.

    If there is a deposit I don't mind paying but I don't get the delaying tactics, it is like they really want me to say "cancel the order altogether" - it is like an anti-sales unit.

    If buying online, they should be informing me of this deposit when I place the order - even take it off me then - not get me to chase them up day after day to see what the hold-up is.

    Sorry if that sounded like ranting...well it was I guess but I had to vent my annoyance somewhere as they ain't listening or will just fob me off in Emobile.


Comments

  • Options
    #2
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    You need the midband forum for mobile internet, this is for wireless. (I won't call it broadband because its not, on here its known as midband)


  • Options
    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Thread moved to eircom forum. The e-mobile reps may be able to look into this for you.


  • Options
    #4
    eMobile: Steve
    Company Representative Posts: 321 Verified rep ✭eMobile: Steve


    WLSM wrote: »
    Hi,

    I have been trying to buy an Emobile Bill-pay dongle online but have been frustrated at every attempt to get the dongle off them and start the deal.

    Has anyone else experienced this or am I an exception?

    It's been nearly 2 weeks since I ordered the dongle online.
    I sent 3 emails but got no reponse.
    I called 5 times to be told on 4 seperate days that it was dispatched, in the post and I'd get it the next day - still waiting.
    I was told on 1 occasion after being on hold for over 10 mins that there must be an admin problem, they'd check it out and call me back. It took them 24 hrs to call me back to say there is a problem and they are awaiting an upfront deposit from me (after sending an email stating there wasn't any upfront payment). I queried this with the customer service person who said she would check it out and come back to me - 24 hrs later, still waiting.

    If there is a deposit I don't mind paying but I don't get the delaying tactics, it is like they really want me to say "cancel the order altogether" - it is like an anti-sales unit.

    If buying online, they should be informing me of this deposit when I place the order - even take it off me then - not get me to chase them up day after day to see what the hold-up is.

    Sorry if that sounded like ranting...well it was I guess but I had to vent my annoyance somewhere as they ain't listening or will just fob me off in Emobile.


    Hi WLSM,

    Sorry to hear about that.

    Would you be able to PM me your sales order number and i'll check this out for you?

    Thanks,

    -Steve


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