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Internet disconnects when phone is answered - Not a filter problem I think

  • 10-09-2011 10:13am
    #1
    Lord TSC
    Moderators, Sports Moderators Posts: 42,478 Mod ✭✭✭✭


    Howdy all. Figure I'd make a new topic rather than drag up a zombie topic to ask my question.

    Recently I've been having a problem whereby when my phone is answered or hung up (not when its ringing but when the call connects and disconnects), my net connection is cutting out. I did have this problem a few years back and solved it by putting a filter on the lone phone connection in the house. I thought it might have been that the old filter was no longer working so went and bought a new one yesterday but it's not fixed the problem. :/ We've not changed the phone lines, the phone or anything involved with the connection. There was no change that should have led to this problem. It just started one day.

    Anyone know what else it could be? I'm on Eircom's broadband package with a Netopia router if that helps. I'll also say that I noticed at the same time this problem reappeared, the network speed drastically increased as well. To the day the disconnects started happening, things which used to take 2 hours to download now take about 15-20 minutes. Any help is appreciated :D


Comments

  • #2
    joeyoey
    Registered Users Posts: 63 ✭✭joeyoey


    got the same problem also. put new filters on but problems persist. i'm on vodafone and their router. also since i set up the router my landline clicks (like someone hanging up on an extension) during a call. anyone got any ideas. thanks.


  • #3
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    If you're positive your internal setup is okay (all devices filtered, that includes skyboxes/alarms/faxes/phones etc) then it could be an issue at the exchange end - check with your providers.


  • #4
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,328 CMod ✭✭✭✭Nody


    Sounds as they may have bumped up the speed on the line but the physical line can't handle it (poor quality, distance etc.) due to the noise levels.

    Can you both post the noise on the line (you'll get it from the modem)?


  • #5
    joeyoey
    Registered Users Posts: 63 ✭✭joeyoey


    i have phonewatch and doubt if this is filtered. is it a big job to do this. hate the idea of paying through the nose if its relatively easy.


  • #6
    joeyoey
    Registered Users Posts: 63 ✭✭joeyoey


    Upstream Downstream CurrRate(kbps)8278 127 MaxRate(kbps)11641 1280 NoiseMargin(dB)16.3 8.4 Attenuation(dB)37.0 13.2Power(dBm)12.3 0.0
    Nody is this what you mean?


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