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Two things that I learned today about Paypal

  • 11-09-2011 7:16pm
    #1
    TheBlaaMan
    Registered Users, Registered Users 2 Posts: 3,454 ✭✭✭


    As a seller, in the case of a lost package, you are at risk of having your payment refunded to the buyer if you dont sent the package by traceable delivery/courier. Any issue with non-delivery will be decided in the buyers favour.

    As a buyer, you are only protected by PayPals resolution process (should anything go worng) if you pay in full for the item in one payment, and the item must be a product, not a service.

    Of course, all of this is in the PayPal terms and conditions (if only I'd read them :rolleyes:)


Comments

  • #2
    pprendeville
    Registered Users, Registered Users 2 Posts: 2,902 ✭✭✭pprendeville


    so what happended in your case. were you the buyer or seller. sounds like buyer.


  • #3
    bcmf
    Closed Accounts Posts: 6,679 ✭✭✭bcmf


    TheBlaaMan wrote: »
    As a seller, in the case of a lost package, you are at risk of having your payment refunded to the buyer if you dont sent the package by traceable delivery/courier. Any issue with non-delivery will be decided in the buyers favour.

    ^^^^^^
    This.As a seller. Crucial. If the buyer doesnt have to sign they can simply open up a dispute and unless you have proof of mailing..... Kiss goodbye to your poduct and your money.


  • #4
    TheBlaaMan
    Registered Users, Registered Users 2 Posts: 3,454 ✭✭✭TheBlaaMan


    Both applied in my case!

    I was selling. Buyer specifically didn't want to pay for registered post, so I sent the (£25 value) item by ordinary post and got a receipt from AnPost for it. Buyer claimed item never arrived (may it did, maybe it didnt - I simply dont know) and opened a dispute as BCMF has outlined.

    I was on the point of having the money paid back to the buyer as PayPal will not get involved in a claim if the seller hasn't sent the package by traceable post and will always side with the buyer in such cases. However, they paid for it thru in two separate transactions (£15 & £10) so they were not entitled to the refund. Strange circumstances - lesson learned.


  • #5
    manwithaplan
    Registered Users, Registered Users 2 Posts: 2,200 ✭✭✭manwithaplan


    I can understand the general position on proof of delivery but I don't fully get the requirement to have paid in one go. Maybe there's some clever swizz that would be facilitated if multiple payments could be refunded for a single failed delivery but I'm buggered if I can think what it is. Maybe it's just administrative convenience.


  • #6
    MidlandsM
    Banned (with Prison Access) Posts: 5,737 ✭✭✭MidlandsM


    one other thing about Paypal, never pay for anything as a gift, NEVER!


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  • #7
    ANXIOUS
    Registered Users, Registered Users 2 Posts: 3,095 ✭✭✭ANXIOUS


    MidlandsM wrote: »
    one other thing about Paypal, never pay for anything as a gift, NEVER!

    How do you mean?


  • #8
    bcmf
    Closed Accounts Posts: 6,679 ✭✭✭bcmf


    MidlandsM wrote: »
    one other thing about Paypal, never pay for anything as a gift, NEVER!

    ABSOLUTLEY.
    Unless you 100% trust the person. When you pay by 'Gift' I believe you cannot open a dispute as there is technically there is nothing to dispute as you have sent a gift of money to someone.


  • #9
    Hail 2 Da Thief
    Registered Users, Registered Users 2 Posts: 1,615 ✭✭✭Hail 2 Da Thief


    If you open a dispute with someone, be aware that you need to either resolve or escalate the dispute within a 20 day time period. Paypal automatically closes the case after 20 days & once the case is closed it can't be reopened!


  • #10
    MidlandsM
    Banned (with Prison Access) Posts: 5,737 ✭✭✭MidlandsM


    ANXIOUS wrote: »
    How do you mean?

    by paying as a gift, you waive the right to any recourse if there is an issue.....basically, yer bolloxed!


  • #11
    studiorat
    Closed Accounts Posts: 6,408 ✭✭✭studiorat


    bcmf wrote: »
    ^^^^^^
    This.As a seller. Crucial. If the buyer doesnt have to sign they can simply open up a dispute and unless you have proof of mailing..... Kiss goodbye to your poduct and your money.

    I had a situation where the buyer decided to do a bit of DIY on the item before returning it saying it was faulty! Pay Pal ignored every mail I sent them.


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  • #12
    bcmf
    Closed Accounts Posts: 6,679 ✭✭✭bcmf


    As a buyer PayPal is great. As a seller it can be a disaster as in PayPal disputes I believe it leans heavily towards the buyer.
    I did have one transaction where paypal went (sorta) in favour of the seller ie me but how were Paypal to know the buyer was a complete an utter dope!


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