8MB... i think not!

DYLF · 12-09-2011 10:47am #1

so i just recently got in eircom broadband 8MB NGB broadband..
and so far the speeds im getting are terrible...

anything that can be done???

Meesared · 12-09-2011 10:50am

DYLF wrote: »

so i just recently got in eircom broadband 8MB NGB broadband..
and so far the speeds im getting are terrible...

anything that can be done???

Do a speedtest from your computer, better way of judging

donalg1 · 12-09-2011 10:54am

its unlikely that you will get 8mb and Eircom only advertise for up to 8mb anyway so there is nothing to say you have to get 8mb

eircom: Mark · 12-09-2011 10:57am

DYLF wrote: »

so i just recently got in eircom broadband 8MB NGB broadband..
and so far the speeds im getting are terrible...

anything that can be done???

Hi DYLF,

Can you private message me with your telephone number and I will look into the speeds you have been getting.

Thanks, Mark

DYLF · 12-09-2011 12:33pm

Meesared wrote: »

Do a speedtest from your computer, better way of judging

have done.. both wireless and with an ethernet cable.. same speeds.. just happened to heve that on my phone so i attached it...

Hi DYLF,

Can you private message me with your telephone number and I will look into the speeds you have been getting.

Thanks, Mark

PM sent

eircom: Mark · 12-09-2011 12:49pm

DYLF wrote: »

have done.. both wireless and with an ethernet cable.. same speeds.. just happened to heve that on my phone so i attached it...

PM sent

Hi DYLF,

I sent you a PM.

Thanks, Mark

ScruffyDub · 12-09-2011 9:10pm

My Eircom Broadband is woeful, 8gb? I have never got more than 1.8 meg downand .1 up.
Nobody in Eircom can help, they even throttled me bqck to make it more stable, worked ok but slow till yesterday and now my poker clients, pkr and 888 dont run.
sick of it :mad:

eircom: Mark · 13-09-2011 10:58am

ScruffyDub wrote: »

My Eircom Broadband is woeful, 8gb? I have never got more than 1.8 meg downand .1 up.
Nobody in Eircom can help, they even throttled me bqck to make it more stable, worked ok but slow till yesterday and now my poker clients, pkr and 888 dont run.
sick of it :mad:

Hi ScruffyDub,

If you private message me with your telephone number I can look into the speeds you have been getting.

Thanks, Mark

ScruffyDub · 13-09-2011 5:40pm

Have Done,
Thanks Mark

gerrykiddy · 14-09-2011 9:30am

Obviously Mark from Eircom is showing an interest but why no response from original posters about what happened next. Did the service improve??

eircom: Mark · 14-09-2011 11:06am

ScruffyDub wrote: »

Have Done,
Thanks Mark

Hi ScruffyDub,

I got your PM thanks and I will be back to you with an update soon.

Thanks, Mark

DYLF · 16-09-2011 12:39pm

gerrykiddy wrote: »

Obviously Mark from Eircom is showing an interest but why no response from original posters about what happened next. Did the service improve??

still no improvement is speeds... agreed to give it a week or so because its only a new connection. but mark knows if there is no improvement by tue/wed i will be straight back on to him.

(because with a dongle at home i can get 1.32Mbps - currently getting 0.83 with eircom MB)

eircom: Mark · 16-09-2011 1:22pm

DYLF wrote: »

still no improvement is speeds... agreed to give it a week or so because its only a new connection. but mark knows if there is no improvement by tue/wed i will be straight back on to him.

(because with a dongle at home i can get 1.32Mbps - currently getting 0.83 with eircom MB)

Hi DYLF,

I am looking into this now and I will be back to you this afternoon.

Thanks, Mark

eircom: Mark · 16-09-2011 2:09pm

DYLF wrote: »

still no improvement is speeds... agreed to give it a week or so because its only a new connection. but mark knows if there is no improvement by tue/wed i will be straight back on to him.

(because with a dongle at home i can get 1.32Mbps - currently getting 0.83 with eircom MB)

Hi DYLF,

The Donore exchange in county Meath is not NGB enabled as yet but that exchange should be enabled in mid to late November this year.

So the 1MB home starter / bundle package was the equivilant to the NGB package you requested ( taht is the broadband service you were put on). So when the exchange is NGB enabled you will be changed to the NGB basic.

Thanks, Mark

ScruffyDub · 17-09-2011 9:19pm

Hi Mark,
Any news for me mate?

Help2 · 17-09-2011 9:26pm

We have the same problem in our house... a few months ago we got this letter from eircom saying that our house was being upgraded to "8mb next generation uncongested broadband"... and we got so excited!

Truth is we never have and still don't get higher than about 1.8mb download and .4mb upload (MAX!!) the houses a few miles down the road in either direction can get much higher speeds so its annoying.

With the portable hotspot feature on my phone i can get 8mb download and 1.8mb upload!!! Im thinking we should cancel eircom alotogether and just use the 3G as it is obviously faster where i am anyway!!

eircom: Ant · 19-09-2011 2:30pm

doylerandrew wrote: »

We have the same problem in our house... a few months ago we got this letter from eircom saying that our house was being upgraded to "8mb next generation uncongested broadband"... and we got so excited!

Truth is we never have and still don't get higher than about 1.8mb download and .4mb upload (MAX!!) the houses a few miles down the road in either direction can get much higher speeds so its annoying.

With the portable hotspot feature on my phone i can get 8mb download and 1.8mb upload!!! Im thinking we should cancel eircom alotogether and just use the 3G as it is obviously faster where i am anyway!!

Hi doylerandrew,

Thanks for posting on the eircom /Boards forum and apologies for the delay.

If you PM your phone number or eircom account number, I will investigate your broadband connection and speed issue.

Kind regards,
Ant

eircom: Mark · 19-09-2011 2:42pm

ScruffyDub wrote: »

Hi Mark,
Any news for me mate?

Hi ScruffyDub.

Sorry about the wait I PM you there. Let me know if you have any follow up queries.

Thanks, Mark

DYLF · 19-09-2011 4:03pm

eircom: Mark wrote: »

Hi DYLF,

The Donore exchange in county Meath is not NGB enabled as yet but that exchange should be enabled in mid to late November this year.

So the 1MB home starter / bundle package was the equivilant to the NGB package you requested ( taht is the broadband service you were put on). So when the exchange is NGB enabled you will be changed to the NGB basic.

Thanks, Mark

first of all why was i sold 8MB NGB if its not even available to me??
secondly i sincerly hope my bill reflects this and i am not paying for 8MB if i was put on a 1Mb package.
also why is it that i need to contact you via boards to find out this information. should i not have been advised of this straight away?
and NGB basic is not what i ordered. i ordered NGB regular?
and why is it that there are houses just down the road from me that have 3MB? yes its not available to me?
any compensation for this from eircom?? i doubt it.

thanks for the info though mark you've been a great help.

eircom: Mark · 19-09-2011 4:11pm

DYLF wrote: »

first of all why was i sold 8MB NGB if its not even available to me??
secondly i sincerly hope my bill reflects this and i am not paying for 8MB if i was put on a 1Mb package.
also why is it that i need to contact you via boards to find out this information. should i not have been advised of this straight away?
and NGB basic is not what i ordered. i ordered NGB regular?
and why is it that there are houses just down the road from me that have 3MB? yes its not available to me?
any compensation for this from eircom?? i doubt it.

thanks for the info though mark you've been a great help.

Hi DYLF,

I will look into the order form and get back to you tomorrow.

Thanks, Mark

DYLF · 20-09-2011 3:12pm

anything?

eircom: Mark · 20-09-2011 3:51pm

DYLF wrote: »

anything?

Hi DYLF,

I am trying to get a definitive date as to when your exchange will be NGB enabled to try and give you a few options.

I hope to have something soon.

Thanks, Mark

DYLF · 20-09-2011 5:04pm

so my wifes just been on to Eircom customer service and was told that there is no date set for the denore exchange to be upgraded...

now wheres that cancel button?

eircom: Mark · 21-09-2011 11:20am

DYLF wrote: »

so my wifes just been on to Eircom customer service and was told that there is no date set for the denore exchange to be upgraded...

now wheres that cancel button?

Hi DYLF,

Apologies for delay in getting back to you. I spoke to the NGB roll-out team and the donore is a cabinet off the Drogheda exchange in Meath.

Unfortunately although the NGB site shows the Donore area as highlighted for latter this year. That Donroe cabinet is not due to be upgraded to NGB.

I apologise for the mix up.

I will get back to you in regards to cancelling your account.

Thanks, Mark

eircom: Mark · 21-09-2011 11:24am

DYLF wrote: »

so my wifes just been on to Eircom customer service and was told that there is no date set for the denore exchange to be upgraded...

now wheres that cancel button?

Hi DYLF,

Can I asked which section in eircom was the first to state you were able to get NGB? Ie: 1901, door to door agents?

Thanks, Mark

DYLF · 21-09-2011 2:08pm

Hi DYLF,

Can I asked which section in eircom was the first to state you were able to get NGB? Ie: 1901, door to door agents?

Thanks, Mark

have no idea, i was my wife who initally ordered it.

Hi DYLF,

Apologies for delay in getting back to you. I spoke to the NGB roll-out team and the donore is a cabinet off the Drogheda exchange in Meath.

Unfortunately although the NGB site shows the Donore area as highlighted for latter this year. That Donroe cabinet is not due to be upgraded to NGB.

I apologise for the mix up.

I will get back to you in regards to cancelling your account.

Thanks, Mark

please do... if i wanted really slow speeds i would have kept my dongle... which was not only cheaper but also had better speeds.

recyclops · 23-09-2011 4:48pm

Pm Sent to Eircom Mark

jay93 · 23-09-2011 6:45pm

The donore exchange is terrible the speeds are so slow and unreliable.
Differant story here in Duleek broadband is excellent.

Even tough Donore shows in the area to be upgraded to NGB on the nGB map it isn't the Duleek exchange is being upgraded in the next month or so tough.

eircom: Tony · 26-09-2011 11:27am

jay93 wrote: »

The donore exchange is terrible the speeds are so slow and unreliable.
Differant story here in Duleek broadband is excellent.

Even tough Donore shows in the area to be upgraded to NGB on the nGB map it isn't the Duleek exchange is being upgraded in the next month or so tough.

Hi Jay93
do you have a specific tel. number from Donore area?? I can check and confirm NGB migration or even test to see if speed issue could be improved?
Tony

recyclops · 26-09-2011 11:38am

Hello i have sent a pm to eircom mark, unsure if i sent the right information tbh, what is it i have to send to find out the speed i am supposed to be gettin i am now gettin 2mb. any help is appreciated.

eircom: Tony · 26-09-2011 12:45pm

recyclops wrote: »

Hello i have sent a pm to eircom mark, unsure if i sent the right information tbh, what is it i have to send to find out the speed i am supposed to be gettin i am now gettin 2mb. any help is appreciated.

Hi recyclops
yes Mark has received your PM and wil lbe in contact later today.
Tony

8MB... i think not!

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