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Aldi atrocious customer service

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    #32
    NewHillel
    Registered Users Posts: 736 ✭✭✭NewHillel


    partyatmygaff wrote: »
    Getting a refund (To the full value of the product) after two and a half years of use is great service in my book regardless of how long it took to get there. Most shops wouldn't even entertain a phone call and would force you to the small claims court.

    Well it's not great service in my book, and I'm very disappointed with Aldi. I had two Tevion products fail, both Computer Monitors, and both almost three years old. Both were replaced without quibble.

    The fact that some other shops offer a shoddy service is neither here nor there.


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    #33
    ejmaztec
    Registered Users Posts: 24,089 ✭✭✭✭ejmaztec


    NewHillel wrote: »
    Well it's not great service in my book, and I'm very disappointed with Aldi. I had two Tevion products fail, both Computer Monitors, and both almost three years old. Both were replaced without quibble.

    The fact that some other shops offer a shoddy service is neither here nor there.

    The OP refused to accept a replacement, which would have been the item in my post above. She wants 100% of her money back.

    I don't know what the terms of the guarantee are.


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    #34
    wild_cat
    Closed Accounts Posts: 1,291 ✭✭✭wild_cat


    ejmaztec wrote: »
    The OP refused to accept a replacement, which would have been the item in my post above. She wants 100% of her money back.

    I don't know what the terms of the guarantee are.

    Surely the small claims court won't entertain that? Will they?


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    #35
    ejmaztec
    Registered Users Posts: 24,089 ✭✭✭✭ejmaztec


    wild_cat wrote: »
    Surely the small claims court won't entertain that? Will they?

    I wouldn't have thought so, and I'm basing that on a run-in I had with Komplett over a defective graphics card two or three years ago.

    The only replacement they could offer was one with a lower spec and a cheaper price than I'd paid for the original, and that was because it was the only item in stock that had the same connections as mine. When I refused that, they offered me a refund of "the market value" of mine, which meant that I'd lose out on about €60. I discovered that they were well within their rights to do this, which annoyed me no end.

    As it happened, I decided to upgrade my machine, and asked for a credit aginst the parts that I bought from them. They accidentally credited me with more than the original card cost, and I said nothing.:D


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    #36
    Jaysoose
    Closed Accounts Posts: 3,212 ✭✭✭Jaysoose


    So the OP used the telly for 2 1/2 years and wants a full refund? refused numerous attempts by Aldi to sort the issue out.. how is this bad service by the company?

    am i missing something.


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    #37
    ch750536
    Registered Users Posts: 3,736 ✭✭✭ch750536


    Sorry OP but I too think you are being harsh. I would have taken a similar product or cash equivalent. I don't think the small claims court will back you up on full refund of the original cost but please let us know if wrong.


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    #38
    maxer68
    Closed Accounts Posts: 1,076 ✭✭✭maxer68


    The OP doesn't even know what the fault is. It possibly isn;t even a manufacturing fault. Could have been caused by a power surge and any number of domestic related issues.

    Throughout Europe Aldi products are seen to be as good as or better than the middle market brands and their service is second to none.

    Possibly they were a little concerened that one customer brought back a second TV afetr a similar interval and decided to be a little wary?


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