MS have my Credit Card Details

MugMugs

AND THEY WONT LET ME OUT !



Sorry for shouting but I have just spent the past 30 minutes going around in a big super MS circle trying to get out of X Box live and for paying for it and I cant !

They wont let me out.


Every time I go to cancel my payment I just get redirected to a support site that begins the circle again and again and again....

Is there any way of getting out of their grip or do I just have to ask the bank to stop the charge ?

GAAman

MugMugs wrote: »

AND THEY WONT LET ME OUT !

*Looks at username*

I guess for giving microsoft your cc details, *puts on sunglasses* you were a mug

YYYYYEEEEEEEEAAAAAAHHHHHHHHH :cool:

Nah ring their support line and they can remove the details there

MugMugs

So to cancel, you have to ring the US in the hope you get somebody with some sort of intelligence ?

Riesen_Meal

MugMugs wrote: »

So to cancel, you have to ring the US in the hope you get somebody with some sort of intelligence ?

No, you ring Swords Co Dublin in the hope of finding an operator capable clicking "remove cc details" from your account....

:rolleyes:

MugMugs

Fieldog wrote: »

No, you ring Swords Co Dublin in the hope of finding an operator capable clicking "remove cc details" from your account....

:rolleyes:

Any refferal on the site is to a US number.

I'll search for the IE one so.

Thank you.

GAAman

MugMugs wrote: »

Any refferal on the site is to a US number.

I'll search for the IE one so.

Thank you.

http://support.xbox.com/en-IE/call-us

Wooden Jesus

Theres an Irish number to call, fairly simple and quick to do. Do a quick search and it should be on this forum somewhere

Mr E

Takes 3 minutes. I posted the number in this thread.

1 800 509 186

Xinkai

My guess, reason you can't remove your details is because you have an Xbox LIVE GOLD subscription.

You cannot remove your CC details if you have an Xbox LIVE Gold subscription active, after you have paid for it with your CC.

dazftw

I can add/remove credit cards on the xbox.com site..

Jelle1880

dazftw wrote: »

I can add/remove credit cards on the xbox.com site..

Probably because you don't have an active XBox LIVE Gold subscription...

Solair

If you have serious problems, you should ring your credit card company.

They can immediately cancel your card and issue a new one with a new number.

They'd typically have you sorted out with a new card in 2 or 3 days max.

Once the card's cancelled, nobody can charge anything to the old card as the number becomes invalid.

Jelle1880

Solair wrote: »

If you have serious problems, you should ring your credit card company.

They can immediately cancel your card and issue a new one with a new number.

They'd typically have you sorted out with a new card in 2 or 3 days max.

Once the card's cancelled, nobody can charge anything to the old card as the number becomes invalid.

As has been stated in NORTH1's thread, they can if the credit card company allows it.
If the old, expired (or invalid) credit card is the only payment method on the account Microsoft will try and bill that, and then depending on the bank or credit card company they may either fail or succeed.
Failure will result in an account suspension though, so best bet would be to either cancel the payment method if you have no subscription or update it.

MugMugs

Card was long expired but the payment was still being granted.

Anyway, rang them there. They cancelled the subscription and sent me out credit for the remaining period which had been paid.

Very easy and very quick.

Appreciate the assistance to all of you who gave it.

As for the others.... Not so much

Solair

I would take serious issue with a credit card issuer granting payment on an expired card. That's ridiculously lax security. Very few of them will allow that anymore.

Cancelling from the MS end is obviously the best approach, but if it's not possible, you should block the transactions either by cancelling the card or instructing the card issuer to stop paying.

Also, if the card is reported stolen / lost or the details otherwise compromised they can do an absolute block on transactions on the old card number. It's not just expired. Nothing will go through on that card, including recurring payments.

Meesared

MugMugs wrote: »

Card was long expired but the payment was still being granted.

Anyway, rang them there. They cancelled the subscription and sent me out credit for the remaining period which had been paid.

Very easy and very quick.

Appreciate the assistance to all of you who gave it.

As for the others.... Not so much

People tend to have overreactions to these things where as 99% of times its really easily sorted!

dazftw

Jelle1880 wrote: »

Probably because you don't have an active XBox LIVE Gold subscription...

I do. I paid for my 1st year with the mothers card and just used the codes every other year after so it wouldn't charge the card. I removed the mothers card and put on mine a little while ago.