UPC TV, Internet and phone down in Sutton?

Hizee

Hi,

my UPC TV, Internet and phone worked very well the last weeks, but suddenly yesterday in the morning it all stopped working. Although I'm connected to the Wi-fi router, I cannot access the Internet. My TV can only access a few channels like RTE One or Euronews, the others are also gone. Beyond that, my phone doesn't work either. At first I thought it would be a temporary down, but now I do not have any UPC connections for more than one day.
My house is located in Sutton, Bayside, near Howth Junction Dart Station.
Am I the only one who has this problem in that area, or is it generally down there?
And, what can I do now to get it going again?

Thanks a million for your help!

Regards,

Hizee

tomrei

where do you live?

Mountjoy Mugger

OP stated:

My house is located in Sutton, Bayside, near Howth Junction Dart Station

tomrei

Mountjoy Mugger wrote: »

OP stated:

my bad.

I'm in Raheen, limerick and have experience the same problem with internet since the evening before yesterday. connect to router ok but no internet. wondering if this is a general thing or is it my house mate forget to pay the bill.....

Hizee

At least I'm not the only one with this problem...
Yeah, I'd also like to know if this could be a general problem. Maybe some more people will let us get to know if they also experience this problems since yesterday/the day before yesterday.
Does your internet not work or all three devices I mentioned?
And what are you going to do now? Calling the UPC service?


By the way, as you mentioned the "not paying the bill" aspect: I'm not actually living in this house, I'm only there for some weeks and of course cannot just ask the owner if he paid the bill. So, my question: Do UPC just shut down the connection, if you don't pay the bill, without further warning?

tomrei

It's the internet and the TV, (we don't have land line), so it must be a top level problem.

tomrei

mine works now, hope yours too.

Hizee

As the house owner told me yesterday in the evening, it has actually been the bill, that he had not paid. But he paid it yesterday, and they told him it will work within 24 hours, Today in the morning it hasn't been working yet, but I hope it will in the evening.

califano

Hizee wrote: »

As the house owner told me yesterday in the evening, it has actually been the bill, that he had not paid. But he paid it yesterday, and they told him it will work within 24 hours, Today in the morning it hasn't been working yet, but I hope it will in the evening.

Did he mention if he was charged UPC's stated €50 re-connection fee for non payment of the bill?.
If not i wonder do they just state this as a way of scare mongering.

Hizee

As far as I know, there was no re-connection fee.

Lash_Alert

Sorry to bump old thread, but Sutton and Bayside are two different places. If you're near Howth Junction station, you very much live in Bayside.

Ranicand

Lash_Alert wrote: »

Sorry to bump old thread, but Sutton and Bayside are two different places. If you're near Howth Junction station, you very much live in Bayside.

The Mods always say here we don't bring up old threads.

Anyway thanks for the geography lesson:D.

Lash_Alert

Ha no worries! Just a bit of a pet hate people who dont know or lie to themselves about where they live for silly reasons. Back on topic slightly though, UPC, or the lack of in Howth/Sutton is getting stupid at this stage.