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Overcharged by Eircom on Broadband?

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    #32
    Royal Legend
    Registered Users Posts: 2,655 ✭✭✭Royal Legend


    Royal Legend wrote: »
    Still no answer,
    we are being told tht itis a dropped cable.

    We are losing business because of this issue, if this is not resolved shortly we will be looking at legal action against Eircom for loss of business.

    WE HAVE NO E-MAIL OR FAX

    UNBELIEVEABLE :mad:


    Still no reply, it is nearly 48 hours since the technician was here that caused the issue. We had broadband and fax working, then the technician arrives, he cuts off our broadband and fax, we believe that he is working on it, but the following morning we find we still have n fax or broadband, that there was an issue found by the technician, but he did not even have the courtesy to tell us of the issue.
    Since then we have been sent from pillar to post, fobed off would be a better description. Still no reply on these boards either.

    We are potentially losing thousands of euro's in business due to this issue.

    Can someone please reply as to how to resolve this please????????


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    #33
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Royal Legend wrote: »
    Still no reply, it is nearly 48 hours since the technician was here that caused the issue. We had broadband and fax working, then the technician arrives, he cuts off our broadband and fax, we believe that he is working on it, but the following morning we find we still have n fax or broadband, that there was an issue found by the technician, but he did not even have the courtesy to tell us of the issue.
    Since then we have been sent from pillar to post, fobed off would be a better description. Still no reply on these boards either.

    We are potentially losing thousands of euro's in business due to this issue.

    Can someone please reply as to how to resolve this please????????

    Hi Royal Legend,

    I apologise for the delay. I have spoken with the technician assigned to your fault. He has advised that this is related to an underground cable in the area. The technician required further assistance at the distribution point yesterday as it wasn't possible to complete on his own.

    The technician further advised that he is aware of your urgency of repairing this fault. A crew has been assigned to complete repairs as soon as possible. If I receive more updates I will advise you.

    Kind regards,
    Ant


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    #34
    Royal Legend
    Registered Users Posts: 2,655 ✭✭✭Royal Legend


    We have been told that this will be fixed tomorrow morning, we wait with bated breath.


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    #35
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    eircom: Ant wrote: »
    Hi Royal Legend,

    I apologise for the delay. I have spoken with the technician assigned to your fault. He has advised that this is related to an underground cable in the area. The technician required further assistance at the distribution point yesterday as it wasn't possible to complete on his own.

    The technician further advised that he is aware of your urgency of repairing this fault. A crew has been assigned to complete repairs as soon as possible. If I receive more updates I will advise you.

    Kind regards,
    Ant

    Why did this technician apparently not tell the customer that he was going to cut off their bb? Surely the customer is entitled to such information?


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    #36
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Royal Legend wrote: »
    We have been told that this will be fixed tomorrow morning, we wait with bated breath.


    Hi Royal Legend
    yes, I have spoken with tech on this job and he reports that service should be fully returned. Let me know if this is not the case. Apologies for disruption in service byt this was due, as Anthony had posted earlier, to an underground cable issue.
    Tony


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    #37
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    eircom: Tony wrote: »
    Hi Royal Legend
    yes, I have spoken with tech on this job and he reports that service should be fully returned. Let me know if this is not the case. Apologies for disruption in service byt this was due, as Anthony had posted earlier, to an underground cable issue.
    Tony

    So Tony why the lack of communication from the tech to the customer? Surely a customer should be told if the bb is going to be turned off?


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