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Amazon.co.uk - Item dispatched, but email from seller saying, actually it hasnt

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  • 30-09-2011 9:30am
    #1
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭


    I'm not a regular user of Amazon.com/.co.uk but, I do buy the odd book etc here and there during the year.

    I purchased an academic book from a seller based in Spain, who seems big and to get good reviews.

    The order went through as normal, and I received a dispatch notice from Amazon.co.uk

    Then, this morning I received an email from the seller saying that despite the dispatch notice, the item could not be shipped as the stock was damaged and that they are reordering it from their supplier and this may take some time.

    While it could simply be an administrative error, I was wondering if it's worth filing a dispute with Amazon at this stage and seeing if I can cancel the order?

    I was kind of relying on the book arriving quite promptly as I need it for an academic programme.

    I've replied to the seller and asked for a revised delivery date.

    Any ideas / suggestions?
    Tagged:


Comments

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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    What you're doing is the right acton. If you're not happy with the revised delivery date then ask for a refund. Get Amazon involved if the seller refuses or doesn't reply.


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    #3
    A Dub in Glasgo
    Registered Users Posts: 17,154 ✭✭✭✭A Dub in Glasgo


    The reason you got a dispatch email is the seller has claimed it was dispatched in his account so he can take the money as that is the only way Amazon release it to sellers. A bit cheeky in my opinion and definitely deserves a cancellation request and negative feedback.


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