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Ordering a new line and broadband

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  • 30-09-2011 11:58am
    #1
    Renn
    Registered Users Posts: 3,255 ✭✭✭


    Placed an order yesterday for one of the broadband bundles and a new line needs to be installed it seems. So it will take 2 weeks to have this line installed and then I will have to place a new order for broadband once that line has been installed - is this correct? (the guy I was on the phone to wasn't too clear about this part). So how long will it be until I have broadband up and running? :(

    Little bit frustrating as it's needed for both work and an online course! Don't want to be legging it to internet cafes the whole time :)


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Renn wrote: »
    Placed an order yesterday for one of the broadband bundles and a new line needs to be installed it seems. So it will take 2 weeks to have this line installed and then I will have to place a new order for broadband once that line has been installed - is this correct? (the guy I was on the phone to wasn't too clear about this part). So how long will it be until I have broadband up and running? :(

    Little bit frustrating as it's needed for both work and an online course! Don't want to be legging it to internet cafes the whole time :)

    Hi Renn.

    The max lead time for a new line installation is 10 working days, however th majority are connected within a 5 working day lead time (It depends on the work needed to connected the line)

    Once connected the line needs to be tested from the exchange before an order for broadband can be placed. Broadband orders have a 5 working day lead time.

    If you PM me with a telephone number, order number or address. I can track the order and keep you posted.

    Thanks, Mark


  • Options
    #3
    dianehyde
    Registered Users Posts: 20 ✭dianehyde


    Placed an order yesterday for one of the broadband bundles and a new line needs to be installed it seems.
    How did you get them to install a new line. I have a split line, cant get broadband and they wont upgrade it. What did you ask for and did they say anything about a price.
    thanks


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    #4
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    dianehyde wrote: »
    Placed an order yesterday for one of the broadband bundles and a new line needs to be installed it seems.
    How did you get them to install a new line. I have a split line, cant get broadband and they wont upgrade it. What did you ask for and did they say anything about a price.
    thanks

    Hi dianehyde,

    Thanks for your post. I will look into your query and advise you further tomorrow.

    Kind regards,
    Ant


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    #5
    dianehyde
    Registered Users Posts: 20 ✭dianehyde


    Any help is appreciated.


    Thank you Ant.


  • Options
    #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    dianehyde wrote: »
    Any help is appreciated.


    Thank you Ant.

    Hi dianehyde,

    Thanks for waiting on my response.

    I don't see any new orders on your eircom Account since August. However if you have ordered recently Online, this may not show on my systems for a day or two.

    If you are trying to upgrade broadband /or setup a new broadband account /or activate an existing phone line /or set up a new phone line, you can do this quite simply Online yourself at the following website :

    http://www.eircom.net/broadband/products/

    You can also avail of further Online savings by doing this Online :- http://www.eircom.net/broadband/onlineoffers

    Please let me know if I can help further,

    Kind regards,
    Ant


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