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final billed twice

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  • 03-10-2011 8:26pm
    #1
    krudler
    Registered Users Posts: 34,788 ✭✭✭✭


    so I moved from eircom to magnet with my broadband recently, got my september bill, then a final bill a few days after the change with my month in advance line rental credited back so showing as owed nothing, all well and good I thought, got a letter in saying had been moved, sorry to see you go, blah de blah, then today got another bill for 50 quid because I didnt give 30 days notice?I asked magnet if I had to do anything with eircom and they said no they'd just move the service, which they did, all went swimmingly until this.
    on a pro-rata billing system I shouldnt have to give notice , I've already paid the month in advance, good thing I cancelled my direct debit.


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  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    krudler wrote: »
    so I moved from eircom to magnet with my broadband recently, got my september bill, then a final bill a few days after the change with my month in advance line rental credited back so showing as owed nothing, all well and good I thought, got a letter in saying had been moved, sorry to see you go, blah de blah, then today got another bill for 50 quid because I didnt give 30 days notice?I asked magnet if I had to do anything with eircom and they said no they'd just move the service, which they did, all went swimmingly until this.
    on a pro-rata billing system I shouldnt have to give notice , I've already paid the month in advance, good thing I cancelled my direct debit.


    Hi krudler,

    Can you private message with your eircom account number or telephone number and I will look into that for you.

    Thanks, Mark


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