Eircom DSL lagging alot lately, anyone else?

Hank Scorpio

Pinging Eircom.net

Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
Reply from 159.134.198.138: bytes=32 time=16ms TTL=58
Reply from 159.134.198.138: bytes=32 time=20ms TTL=58
Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
Reply from 159.134.198.138: bytes=32 time=23ms TTL=58
Reply from 159.134.198.138: bytes=32 time=38ms TTL=58
Reply from 159.134.198.138: bytes=32 time=178ms TTL=58
Reply from 159.134.198.138: bytes=32 time=108ms TTL=58
Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
Reply from 159.134.198.138: bytes=32 time=13ms TTL=58
Reply from 159.134.198.138: bytes=32 time=183ms TTL=58
Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
Reply from 159.134.198.138: bytes=32 time=17ms TTL=58

Usually this should be 13 or 14ms constant, but its been very erratic the last couple of weeks. I play alot of games like quake3/Unreal tournament its making it impossible to compete. Sometimes the pings stay in the 200's for minutes at a time. Tested on 2 different machines to make sure it wasnt something on my PC.

Anyone experiences this lately? You would think to their home server the pings shouldn't be so erratic, let alone servers in Europe.

jor el

Moved to eircom forum.

eircom: Tony

nuxxx wrote: »

Pinging Eircom.net

Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
Reply from 159.134.198.138: bytes=32 time=16ms TTL=58
Reply from 159.134.198.138: bytes=32 time=20ms TTL=58
Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
Reply from 159.134.198.138: bytes=32 time=23ms TTL=58
Reply from 159.134.198.138: bytes=32 time=38ms TTL=58
Reply from 159.134.198.138: bytes=32 time=178ms TTL=58
Reply from 159.134.198.138: bytes=32 time=108ms TTL=58
Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
Reply from 159.134.198.138: bytes=32 time=13ms TTL=58
Reply from 159.134.198.138: bytes=32 time=183ms TTL=58
Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
Reply from 159.134.198.138: bytes=32 time=17ms TTL=58

Usually this should be 13 or 14ms constant, but its been very erratic the last couple of weeks. I play alot of games like quake3/Unreal tournament its making it impossible to compete. Sometimes the pings stay in the 200's for minutes at a time. Tested on 2 different machines to make sure it wasnt something on my PC.

Anyone experiences this lately? You would think to their home server the pings shouldn't be so erratic, let alone servers in Europe.

Hi nuxxx
Yours is the first post on this at moment, if this continues I would advise calling our tech support team on 1890260260 and reporting this to them. If you wish you can PM me the fault ref number I can then chase and update you .
Tony

Dubwat

I've a similar experience. I'm not into gaming, just regular internet use. I've been using Eircom for the past 4+ years and, to it's credit, it always just worked.

But the last month, it's been patchy with random disconnects, disconnects when the phone rings (I have the splitters) and, for the last 1.5 days, no internet at all!!

I think I'm connected to the Phibsboro/Dublin exchange...

Having said that, I think my modem is maybe dying?? Do Eircom give you free upgraded modems if your old one dies?

Doirtybirdy

same here.
unuseable for a while this evening with web page hangs.

eircom: Tony

Dubwat wrote: »

I've a similar experience. I'm not into gaming, just regular internet use. I've been using Eircom for the past 4+ years and, to it's credit, it always just worked.

But the last month, it's been patchy with random disconnects, disconnects when the phone rings (I have the splitters) and, for the last 1.5 days, no internet at all!!

I think I'm connected to the Phibsboro/Dublin exchange...

Having said that, I think my modem is maybe dying?? Do Eircom give you free upgraded modems if your old one dies?

Hi Dubwat
if you are still within contract replacement modems can be provided free. Can you PM me your tel number and I can test this for you. Should be able to help.
Tony

eircom: Tony

Doirtybirdy wrote: »

same here.
unuseable for a while this evening with web page hangs.

Hi Doirtybirdy
There were some issues in Galway area yesterday evening, but no other issue that I am aware of. Can you PM me your tel. no. and I can test this for you.
Tony

Dubwat

(typing this on my phone so sorry for brevity. Still no Internet).

@Eircom:Tony - Thanks for reply but had already contacted your cust serv dept last week. Happy to say all went as promised via phone call. Engineer came today and spent 2 hrs trying to fix problem. Modem gone as suspected.

Been with Eircom bb for 4yrs+ but told I'd have to pay for new modem. Bit cheeky, IMHO. I was thinking of moving to a rival firm anyway but this was the straw that broke the camels back. The modems must be a nominal cost to you...

New company will have me up tomorrow or Wed. Same as if I'd stayed with you.

Thanks again to you and cust serv for your prompt replies.

McSween

our net has gone ridiculous since yesterday. i'll pm my number to you.

eircom: Ant

McSween wrote: »

our net has gone ridiculous since yesterday. i'll pm my number to you.

Thanks for post and apologies for delay replying.

The following will be helpful when testing your broadband connection /slow speed issue :

The following steps will help determine where the problem lies:


*Note: Not all of the following steps may be necessary. Test your connection after each step to see if the issue is resolved.

Before testing your Broadband Speed, it is important to locate the Main Phone Point (MDP) in your house**. (**The MDP (Master phone Socket) is usually found just inside the hallway or front of your house; or the first point of entry for the phoneline to the premises)


Firstly, quick maintenace check is advised :
* Powercycle the modem:
o Flick the power switch to the Off position on the back of the modem
o Wait 30 seconds
o Switch the modem back On
o Wait two minutes for the modem to re-connect

* Disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection. Remove the splitter and connect the modem directly to the main phone socket. Test the connection speed again.
* Test your modem speed with just one single Computer /PC). All other PC's should be shut down temporarily while testing i.e : Computers /laptops /smartPhones /wireless equipment including Games Consoles: (Xbox(s), Playstation(s), etc.


Are you connecting wirelessly? http://bit.ly/WirelessCheck


* If you are using wireless to connect to the internet, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.

Are you using streaming, file-sharing or Peer-to-Peer (P2P) software?

* These programs download content in the background, even when minimised. Exit the software completely to ensure it does not affect the speed.

Have you scanned your computer for Spyware?

* Spyware and viruses can interfere with internet connection, making it slow and/or unreliable.

If you still have problems with your connection after performing the above steps you will need to contact eircom's support department for further assistance.
You should therefore, call directly into eircom Technical Support where one of our Broadband Support Professionals can help and guide you ;-

Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


Kind regards,
Ant

Doirtybirdy

I've isolated my problem to the wifi connection.
It seems grand on the wired connection but the hanging starts when using either wifi with my phone,the laptop or my hp touch pad.

It's an eircom branded ZYXEL model number p-660hw-v3

Do these give much trouble,the lags are the same even when in the room where the xyxel is and are random but regular.

eircom: Ant

Doirtybirdy wrote: »

I've isolated my problem to the wifi connection.
It seems grand on the wired connection but the hanging starts when using either wifi with my phone,the laptop or my hp touch pad.

It's an eircom branded ZYXEL model number p-660hw-v3

Do these give much trouble,the lags are the same even when in the room where the xyxel is and are random but regular.

Hi Doirtybirdy,

Thanks for getting back, and glad you've found by isolating connection that it may be the wireless alone that's causing the issue.

It's possible you may need to update the firmware on the Zyxel.

Try the following - LINK

Failing this, please contact the techs in Broadband Support. Advise that you've done these checks as asdvised here, and they may shed more light on this for you.

Broadband Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


If I can help further on any thing, just let me know.

All the best,
Ant

McSween

hi ant, thanks for replying.

the broadband has improved but still not 100%. however, the phone line is still on an engaged tone when i pick up the phone. i turned off the modem and used a different handset and it was still the case. nobody is able to get through to us.

eircom: Ant

McSween wrote: »

hi ant, thanks for responding.

the broadband has improved but still not 100%. however, the phone line is still on an engaged tone when i pick up the phone. i turned off the modem and used a different handset and it was still the case. nobody is able to get through to us.

Hi McSween,

Thanks for reply and sorry for delay replying.

This sounds to me like a problem with the phoneline, most probably the actual MDP (main phone socket), though it could be jumpering or cables outside.

Send (PM) me your phone, or eircom Account number, and I'll run a test on the phone line. If necessary I will escalate this to the Faults team, who inturn will arrange for an engineer to sort this problem out for you.

All the best,
Ant

Hank Scorpio

I rang technical support on Sunday and was told the engineers would check it in the next 3 days. Received a couple of texts from eircom on Monday and Wednesday and haven't heard anything since

C:\Users\XXXX PC>ping www.eircom.net

Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:
Reply from 159.134.198.138: bytes=32 time=115ms TTL=58
Reply from 159.134.198.138: bytes=32 time=149ms TTL=58
Reply from 159.134.198.138: bytes=32 time=78ms TTL=58
Reply from 159.134.198.138: bytes=32 time=158ms TTL=58

These numbers are always 14/15 ms stable the past few years. I'm wondering what has changed.

Tracing route to home.eircom.net [159.134.198.138]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 14 ms 90 ms 74 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

3 73 ms 77 ms 32 ms tenge-5-1-1.pe1.wtd.prp-wtd.eircom.net [86.43.24
7.109]
4 137 ms 74 ms 15 ms tenge-5-2-1.core2.prp.core.eircom.net [86.43.253
.97]
5 104 ms 76 ms 138 ms tenge-2-2-1.pe2.crz.crz-crz.eircom.net [86.43.25
2.142]
6 87 ms 54 ms 90 ms ge1-5.service4.cra.dublin.eircom.net [159.134.12
5.46]
7 35 ms 113 ms 94 ms 159.134.198.138

Trace complete.

The problem lies on Eircoms infrastructure, some of the exchanges/nodes must be overloaded and its giving me incredibly bad lag and the connection is not stable. Increasing interleaving will not help this. My line stats are perfect.

Taken from the router page

Downstream Upstream
Max Allowed Speed (kbps) 7168 384
SN Margin (dB) 12.30 12.00
Line Attenuation (dB) 10.50 8.00
CRC Errors 4 0

I use the internet for somewhat competitive online gaming and this is beginning to annoy me at this stage, for the last 3 weeks its been bugging me.

I hope the issue is resolved soon.

Some more examples taken 14 oct @ approx 22 irish time


C:\Users\XXXX PC>ping www.multiplay.co.uk

Pinging www.multiplay.co.uk [85.236.96.68] with 32 bytes of data:
Reply from 85.236.96.68: bytes=32 time=328ms TTL=53
Reply from 85.236.96.68: bytes=32 time=353ms TTL=53
Reply from 85.236.96.68: bytes=32 time=246ms TTL=53
Reply from 85.236.96.68: bytes=32 time=232ms TTL=53

Ping statistics for 85.236.96.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 232ms, Maximum = 353ms, Average = 289ms

C:\Users\XXXX PC>tracert www.multiplay.co.uk

Tracing route to www.multiplay.co.uk [85.236.96.68]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 179 ms 216 ms 204 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

3 193 ms 145 ms 139 ms tenge-5-1-1.pe1.wtd.prp-wtd.eircom.net [86.43.24
7.109]
4 220 ms 230 ms 252 ms tenge-5-2-1.core2.prp.core.eircom.net [86.43.253
.97]
5 343 ms 278 ms 288 ms tenge-2-2-1.pe1.the.the-thn.eircom.net [86.43.25
3.110]
6 271 ms 249 ms 264 ms ge7-1-0.corea.the.london.eircom.net [86.43.244.1
90]
7 228 ms 264 ms 276 ms te5-4.telehouse-north.core.enta.net [195.66.226.
151]
8 185 ms 179 ms 200 ms te5-2.gs1.core.enta.net [87.127.236.42]
9 244 ms 294 ms 260 ms te1-1.interxion.core.enta.net [87.127.236.86]
10 214 ms 190 ms 204 ms gi4-3.enta-transit.as35028.net [84.45.252.122]
11 303 ms 315 ms 299 ms www.multiplay.co.uk [85.236.96.68]

Trace complete.

fergalharrison

im pretty much having the same problem as above. i use bd mostly for gaming but my speed and more importantly the quality has been very erratic the last while. we had an engineer out during the week to fix a fault on the line and ever since my speed hasnt gotten over 2mb download with a constant high ping. ive done the usual checks and im just getting a bit annoyed with it now

eircom: Mark

fergalharrison wrote: »

im pretty much having the same problem as above. i use bd mostly for gaming but my speed and more importantly the quality has been very erratic the last while. we had an engineer out during the week to fix a fault on the line and ever since my speed hasnt gotten over 2mb download with a constant high ping. ive done the usual checks and im just getting a bit annoyed with it now

Hi Fergal,

Can you PM me with your telephone number and I cam look into the slow speeds you have been getting since the engineer called out.

Thanks, Mark

Hank Scorpio

eircom: Mark wrote: »

Hi Fergal,

Can you PM me with your telephone number and I cam look into the slow speeds you have been getting since the engineer called out.

Thanks, Mark

Is there anything you can do about my problem? I haven't heard anything since

eircom: Mark

nuxxx wrote: »

Is there anything you can do about my problem? I haven't heard anything since

Hi nuxx,

Apologies, can you send me your telephone number or the fault reference number that Tony requested and I will chase that up for you.

Thanks, Mark

Hank Scorpio

eircom: Mark wrote: »

Hi nuxx,

Apologies, can you send me your telephone number or the fault reference number that Tony requested and I will chase that up for you.

Thanks, Mark

Fault Reference is in the title of this post

http://www.boards.ie/vbulletin/showpost.php?p=74936921&postcount=15

Regards

eircom: Mark

nuxxx wrote: »

Fault Reference is in the title of this post

http://www.boards.ie/vbulletin/showpost.php?p=74936921&postcount=15

Regards

Hi nuxxx,

I am checking into the engineers notes through managers in broadband technical support.

I hope to be back with an update soon.

Thanks, Mark

eircom: Mark

fergalharrison wrote: »

im pretty much having the same problem as above. i use bd mostly for gaming but my speed and more importantly the quality has been very erratic the last while. we had an engineer out during the week to fix a fault on the line and ever since my speed hasnt gotten over 2mb download with a constant high ping. ive done the usual checks and im just getting a bit annoyed with it now

Hi Fergal,

The technicans that were out yesterday feel they have resolved the issue, have you noticed any improvement?

Thanks, Mark

eircom: Mark

nuxxx wrote: »

Fault Reference is in the title of this post

http://www.boards.ie/vbulletin/showpost.php?p=74936921&postcount=15

Regards

Hi nuxxx,

I checked with managers in broadband technical suport and the slow ping times are a result of congestion at the exchange.

As there is no indication of as to if or when the exchange will be NGB enabled there is no ETA as to when the situaton may improve I'm afraid.

Thanks, Mark

Hank Scorpio

eircom: Mark wrote: »

Hi nuxxx,

I checked with managers in broadband technical suport and the slow ping times are a result of congestion at the exchange.

As there is no indication of as to if or when the exchange will be NGB enabled there is no ETA as to when the situaton may improve I'm afraid.

Thanks, Mark

Grand so I`ll have to change ISP in the off chance it might fix things. That's a pretty horrific response to give a customer who's been with Eircom for many years though. There's a fault on my line, we both know where the problem lies, yet nothing will be done about it and no-one from Eircom cares. I can understand it has nothing to do with you and I'm not trying to shout down your neck, you're just the messenger, but this is exactly the reason why Eircom have such a terrible reputation.

How would people feel If your Satellite TV decided to lag constantly making channels unwatchable, yet you're told from the company there's nothing that can be done about it, tough.

Thanks for looking into it anyway.

eircom: Mark

nuxxx wrote: »

Grand so I`ll have to change ISP in the off chance it might fix things. That's a pretty horrific response to give a customer who's been with Eircom for many years though. There's a fault on my line, we both know where the problem lies, yet nothing will be done about it and no-one from Eircom cares. I can understand it has nothing to do with you and I'm not trying to shout down your neck, you're just the messenger, but this is exactly the reason why Eircom have such a terrible reputation.

How would people feel If your Satellite TV decided to lag constantly making channels unwatchable, yet you're told from the company there's nothing that can be done about it, tough.

Thanks for looking into it anyway.

Hi nuxxx,

I apologise I could not get back to you with a definitive resolution. I thought it best to advise you of the situation.

Thanks, Mark

fergalharrison

eircom: Mark wrote: »

Hi Fergal,

The technicans that were out yesterday feel they have resolved the issue, have you noticed any improvement?

Thanks, Mark

hi mark,

yes the technician was out and he said that the line was working grand, he advised me that it was congestion that was the problem, speed and ping were ok last night but tonight is a different story,
using the cmd prompt i got a packet loss of 50% with 92ms ping.
it just seems to me that there must be a lot of people on my line downloading films etc at the same time, on and off.
can you advise me of the contention ratio on my line and if there download limits associated.

regards
fergal

Sponge Bob

eircom keeps disconnecting in Galway since Tuesday 091 5xx number area served by Shantalla and subtended dsl units.

eircom: Mark

fergalharrison wrote: »

hi mark,

yes the technician was out and he said that the line was working grand, he advised me that it was congestion that was the problem, speed and ping were ok last night but tonight is a different story,
using the cmd prompt i got a packet loss of 50% with 92ms ping.
it just seems to me that there must be a lot of people on my line downloading films etc at the same time, on and off.
can you advise me of the contention ratio on my line and if there download limits associated.

regards
fergal

Hi Fergal,

You are on the broadband home plus "up to 3MB broadband 30GB download allowance"

48:1

At the moment eircom do not charge any excess download charges on the standard broadband packages. Although eircom do reserve the right to charge as per the broadband terms and conditions - "to charge for exceeding the download allowance on a customers package". Effectively what that means is that a customer is free to exceed the download allowance without penalty.

However be aware that a very small percentage of customers who are on the standard broadband packages whocontinually have extremely excessive usage will be sent out warning letters warning that the usage is to high and may be charged excess usage if the usage pattern continues.

So until you move to Next generation broadband you will not be charged any excess download fees.

Thanks Mark

fergalharrison

eircom: Mark wrote: »

Hi Fergal,

You are on the broadband home plus "up to 3MB broadband 30GB download allowance"

48:1

At the moment eircom do not charge any excess download charges on the standard broadband packages. Although eircom do reserve the right to charge as per the broadband terms and conditions - "to charge for exceeding the download allowance on a customers package". Effectively what that means is that a customer is free to exceed the download allowance without penalty.

However be aware that a very small percentage of customers who are on the standard broadband packages whocontinually have extremely excessive usage will be sent out warning letters warning that the usage is to high and may be charged excess usage if the usage pattern continues.

So until you move to Next generation broadband you will not be charged any excess download fees.

Thanks Mark

Thanks for the info mark,

do you know if my line is subject to upgrading the ngb in the near future?

regards
fergal

eircom: Mark

fergalharrison wrote: »

Thanks for the info mark,

do you know if my line is subject to upgrading the ngb in the near future?

regards
fergal

Hi Fergal,

I am afraid there is no indication as to if or when the Kilnaleck exchange to be NGB enabled.

Thanks, Mark

kabar

Same issue here.
High % of packet loss and ridiculous speed: 1.24MBps down, 0.24MBps up.

Online gaming, streaming, even Skype are really badly affected.