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Easonoffers---returning item

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  • 08-10-2011 8:05pm
    #1
    Klingon Hamlet
    Registered Users Posts: 2,741 ✭✭✭


    I bought a hard drive off them a few months back but they haven't responded to my emails re@ faults with the hd. What do I do? I;ve emailed them 3 times...


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    #2
    Heart Break Kid
    Registered Users Posts: 834 ✭✭✭Heart Break Kid


    Visit the store you purchased the item with a recipt. May not be a credit card slip. Query the products warrenty . If they tell you to go to the manufacture, refuse and remind them your warrenty is with them. They should offer you a repair/replacement/refund in that order. gl


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    #3
    Klingon Hamlet
    Registered Users Posts: 2,741 ✭✭✭Klingon Hamlet


    Heart Break Kid wrote: »
    Visit the store you purchased the item with a recipt. May not be a credit card slip. Query the products warrenty . If they tell you to go to the manufacture, refuse and remind them your warrenty is with them. They should offer you a repair/replacement/refund in that order. gl

    It's a website, not a store...:(


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    #4
    Heart Break Kid
    Registered Users Posts: 834 ✭✭✭Heart Break Kid


    Ah sorry my fault sorry


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Looking at the website, they only seem to have an email address available for contact.

    However, I do notice that they are "Powered by GruUpy.com". Their contact details are given below. It might be worth contacting them and asking for their assistance.

    Gruupy,
    27 South Frederick Street,
    Dublin 2,

    Telephone: +353 1 443 4508


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    #6
    Zab
    Registered Users Posts: 1,931 ✭✭✭Zab


    You could try Easons Internet on 01-8448815. It's the same company. If they don't want to deal with you then make it clear that you have no other way of contacting them. If you fail to get any answer from them your only option left will be the SCC against Eason & Son Ltd.


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