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Entering meter readings online

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13-10-2011 11:03am

#1

Mimikyu

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#2 13-10-2011 12:03pm
Electric Ireland: Mark

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Join Date: August 2011

Posts: 61

Hello Captain Morgan,

It can take a few days for the correct bill to be reissued, however the direct debit is withdrawn 14 days after the bill is issued. It could be a situation where the bill was not reissued in time and the direct debit for the original bill was collected. The next billing date is displayed within the online billing system. We would ask that customers enter meter readings before the bill is due to be issued.

If you would like me to look into your account can you please PM me the details?

Thanks,
Mark

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#3 14-10-2011 5:44pm
Davy

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Posts: 16953

Sorry for hijack!

Just wondering what is the setup with readings for gas. If the reading is entered on your site via 'account online' do you have to submit this to bord gais networks to confirm before a bill is issued, or how does it work. Would be it better to submit the reading on the BG networks site?

thanks

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#4 14-10-2011 5:50pm
EI: Una

Closed Accounts Posts: 1,585 ✭✭✭

Join Date: March 2011

Posts: 1554

Hi Davy,

No problem!

If you submit the gas reading to the ESB Electric Ireland website, there will be an automatic liaison between ESB Electric Ireland and Bord Gais Networks, so your work is done once you submit it via our website.

All the best,
Una

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#5 27-08-2012 10:33pm
Davy

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Electric Ireland: Una wrote: »

Hi Davy,

No problem!

If you submit the gas reading to the ESB Electric Ireland website, there will be an automatic liaison between ESB Electric Ireland and Bord Gais Networks, so your work is done once you submit it via our website.

All the best,
Una

Why are the bills not issued every 58 days the electricity ones?

Ends up being all over the place unless you enter the reading just before the bill is estimated to be drawn up. Entering electric readings has no effect on bill date.

So i have had 6 bills since January. Its a bit of a joke.
09-Aug-2012
17-Jul-2012
31-May-2012
05-Apr-2012
08-Feb-2012
31-Jan-2012

Meter has been read once i think so i need to be able to enter readings. I did ask the question on the contact us page on the site, but never got a reply.

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#6 28-08-2012 8:31am
Electric Ireland: David

Closed Accounts Posts: 1,457 ✭✭✭

Join Date: June 2010

Posts: 1411
Hi Davy,

Are any of the bills above replacement invoices? (This would be stated on the first page of the bill). Gas bills should issue every two months (or 60 days approx.) just like electricity bills, as you can see from this sample bill.

Davy wrote:

I did ask the question on the contact us page on the site, but never got a reply.

When did you submit this query? I can chase this up if you like. If you would PM me the following info:
Your account number, and confirmation you are the account holder

Your contact number and date of birth, for account security

Thanks,

David.

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