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emobile service

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  • 13-10-2011 1:04pm
    #1
    M cebee
    Closed Accounts Posts: 4,431 ✭✭✭


    what's with the 20minute delay when trying to contact emobile

    they keep repeating a message on the phone that the delay is caused by the popularity of the service

    that would put me off switching from 3

    how come 3 can answer straight away then?


Comments

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    #2
    eMobile: Steve
    Company Representative Posts: 321 Verified rep ✭eMobile: Steve


    M cebee wrote: »
    what's with the 20minute delay when trying to contact emobile

    they keep repeating a message on the phone that the delay is caused by the popularity of the service

    that would put me off switching from 3

    how come 3 can answer straight away then?

    Hi M cebee,

    We have been experiencing some high calls volumes recently however norrmally there are no issues contacting customer care within a short timeframe. If there is anything I can do help please let me know and i'll be happy to do so.

    Hope this helps,

    -Steve


  • Options
    #3
    M cebee
    Closed Accounts Posts: 4,431 ✭✭✭M cebee


    Thanks

    Im an eircon landline customer

    why isnt there a decent data allowance available on more packages

    with 3 i get

    30 total credit

    unlimited data
    unlimited texts

    free weekend calls

    all for 20 euro

    so i cant save by switching unless i make a high volume of calls

    which i dont


  • Options
    #4
    yvonne1979
    Closed Accounts Posts: 18 ✭yvonne1979


    Emobile customer service is TERRIBLE. I've had more than one bad experience with them and am moving to 3.


  • Options
    #5
    eMobile: Steve
    Company Representative Posts: 321 Verified rep ✭eMobile: Steve


    M cebee wrote: »
    Thanks

    Im an eircon landline customer

    why isnt there a decent data allowance available on more packages

    with 3 i get

    30 total credit

    unlimited data
    unlimited texts

    free weekend calls

    all for 20 euro

    so i cant save by switching unless i make a high volume of calls

    which i dont

    Hi M Cebee,

    Would you be looking to move to a bill pay plan or PAYG?

    -Steve


  • Options
    #6
    eMobile: Steve
    Company Representative Posts: 321 Verified rep ✭eMobile: Steve


    yvonne1979 wrote: »
    Emobile customer service is TERRIBLE. I've had more than one bad experience with them and am moving to 3.

    Anything I can do to help Yvonne?

    -Steve


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    #7
    du Maurier
    Closed Accounts Posts: 1,198 ✭✭✭du Maurier


    yvonne1979 wrote: »
    Emobile customer service is TERRIBLE. I've had more than one bad experience with them and am moving to 3.

    Haha. I wouldn't do that if I was you. Check out other threads on 3 here. Just to forewarn you. They, in fact, have the worst customer service, amongst many other things.


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