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Mattress warranty

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  • 17-10-2011 4:14pm
    #1
    smash
    Closed Accounts Posts: 34,809 ✭✭✭✭


    A few years ago I bought a memory foam mattress at a cost of €1,700. Including the bed and lockers I spent €2,600 in total. A few months ago I started getting really bad nights sleep and noticed that my side of the mattress has basically collapsed. One side is firm, the other just sinks.

    I went back to the shop and was told I had bought it 2 years 5 months ago and there was only a 2 year warranty. 1 year manufacturer and 1 year with the shop.

    Does this seem right to anyone else? A €1,700 euro mattress and a warranty of only 2 years?

    I told the shop I wanted it sorted and 3 times I've been told they contacted the manufacturer but heard nothing back.


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    #2
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    The manufacturer is of no concern to you. Your contract is with the shop, who had a duty to provide you with a product that would be expected to serve its function for a reasonable period of time.

    The warranty is largely irrelevant, they have a legal obligation to you for as long as the product sold is expected to last (up to a maximum of six years).

    I personally would expect a mattress to last at least five years. The usual remedies of repair, replace or refund apply here.
    Repair is probably a non-runner, how do you repair a mattress?

    Replace or refund wouldn't mean that you're entitled to a brand new mattress or a refund of €1,700. You did get 2.5 years use out of it, so that would have to be taken into account. An appropriate remedy would be to refund the current value of the mattress (if it was working), or offer a comparable discount on a new mattress.

    Check out http://www.consumerconnect.ie/eng/


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    #3
    wyndham
    Registered Users Posts: 2,284 ✭✭✭wyndham


    Have you been rotating/flipping the mattress regularly?


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    #4
    KTRIC
    Closed Accounts Posts: 9,463 ✭✭✭KTRIC


    wyndham wrote: »
    Have you been rotating/flipping the mattress regularly?

    If this wasn't done then I think your mattress isn't going to last. The same with any type.


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    #5
    smash
    Closed Accounts Posts: 34,809 ✭✭✭✭smash


    Can't flip the mattress. It's memory foam and the top is different than the bottom. You can't sleep on the under side.


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    #6
    dan1895
    Registered Users Posts: 4,597 ✭✭✭dan1895


    Realistically you should be expecting between 8-10 years out of a mattress and as said earlier, a minimum of 5.


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    #7
    smash
    Closed Accounts Posts: 34,809 ✭✭✭✭smash


    I've checked the manufacturer website. They offer a 1 year guarantee with a 9 year warranty.

    I'll be getting back onto the shop today.


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    #8
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    Have you been using a waterproof mattress protector?
    Always use one with a memory foam mattress. After a couple of years of usage with no waterproof protector and sweating alot during sleep, the memory foam will start to break down.


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