DID Electrical service..

clonadlad

On Thursday the 6th of this month I ordered a laptop from DID online when they had a 10% discount. It stated that the deliver will take between 3-5 days. That was nearly 2 weeks ago.

I've since been in contact with them via their online chat and they have told me that they are out of stock. They never sent me an email, never called me, saying that there will be a delay on the item. It was up to me to find out what the hell was going on. Now after talking to one of their staff today they expect a shipment in at the end of the month.

It has become a joke really. They said I could cancel the order if I wanted but that's no good to me as the laptop was good value. I asked them about some sort of compensation and they just said they cant do any, sorry.

I know I'm gone on a bit of a rant but this is a joke of a service. I usually thought online shopping was handier but not after this mess:mad:.

skinny90

i dnt know...yes they should have told you its out of stock before you paid but other than that i think they are being fair,they are giving you the option to get a refund regardless of the value...alot of shops tend to do these kind of sales where there is such great value but they have only 4 or 5 per store

andy3695

This is a popular issue with shops when they have sales. They may have loads in stock at the start of the sale day, then people come to the shops and buy what they have. I guess the online shop may not be as up to date as the shop systems as there may not be someone looking after it 24/7. I think you are being looked after on this as skinny says. I had purchased something a couple of years back from another store and was later told that they wont see the stocks again and all they could offer me was a credit note. It didn't bother me too much as they had other stuff that I wanted anyway. Bottom line is "these things happen".:)

clonadlad

I suppose ye are right but the problem I had was they never told me they had no stocks and they had no intention of emailing me either on the matter.

Badgermonkey

clonadlad wrote: »

They said I could cancel the order if I wanted but that's no good to me as the laptop was good value. I asked them about some sort of compensation and they just said they cant do any, sorry.

Good value laptop in DID? :eek:

I'd honestly be surprised if anyone bagged a decent price on a laptop in that store.

They're the Golden Discs of electrical retailing, a place where your elderly aunt shops for a TV.

As for compensation, I don't see how you'd be entitled to it, if you're unhappy cancel and shop smarter elsewhere.

jackiedaniels

Although I agree they should have informed you if they were short on stock but in fairness they did offer to cancel your order. Either they supply the goods or give you a refund,you are not entitled to compensation if you are not out of pocket.

UrbanSea

Badgermonkey wrote: »

Good value laptop in DID? :eek:

I'd honestly be surprised if anyone bagged a decent price on a laptop in that store.

They're the Golden Discs of electrical retailing, a place where your elderly aunt shops for a TV.

As for compensation, I don't see how you'd be entitled to it, if you're unhappy cancel and shop smarter elsewhere.

Are you serious?

Forget Currys or Power City,DID are the best in the country for value.

Badgermonkey

UrbanSea wrote: »

Are you serious?

Forget Currys or Power City,DID are the best in the country for value.

Picked some product lines at random which I thought had a good chance of being carried by those retailers, and only compared those with exact like for like in terms of brand, model and specification.

Samsung RV510 15.6" Laptop 3GB 320GB HDD in Powercity
http://www.powercity.ie/?par=10-30-357898&pages=1&prod=357898&brands=SAMSUNG&image=

Same model €20.00 more in DID
http://www.did.ie/Product/SAMSUNG-156andquot-3GB-RAM-320GB-HDD-NPRV510A0FU/19134/377

Samsung 55" in Powercity
http://www.powercity.ie/?par=10-14-55D700&pages=1&prod=55D700&brands=SAMSUNG&image=

Same model €100 more in DID
http://www.did.ie/Product/SAMSUNG-55andquot-LED-3D-SMART-TV-UE55D7000LUXX/18924/316.2

Panasonic 5.1 Home Theatre in Powercity
http://www.powercity.ie/?par=10-22-SCXH50&pages=1&prod=SCXH50&brands=PANASONIC&image=

Same model €40.00 more in DID
http://www.did.ie/Product/PANASONIC-HOME-THEATRE-SYSTEM-SCXH50EBK/18940/258

Zanussi ZWG114 Washing Machine in Powercity
http://www.powercity.ie/?par=40-01-ZW1140M&pages=1&prod=ZW1140M&brands=ZANUSSI&image=

Same model €30.00 more in DID
http://www.did.ie/Product/ZANUSSI-6KG-1400SPIN-ZWG1140W/18282/381.3

Samsung 40D7000 TV - Same Price in Currys / DID / Powercity
http://www.currys.ie/Product/SAMSUNG-UE40D7000-40andquot-Full-HD-LED-3D-TV/305743/339.0
http://www.powercity.ie/?par=10-13-40D700&pages=1&prod=40D700&brands=SAMSUNG&image=
http://www.did.ie/Product/SAMSUNG-40andquot-LED-3D-SMART-TV-UE40D7000LUXX/18895/501

andy3695

You have something against them badger? While you are on there website a few times, did you notice the double the difference thing. sounds like you work for one of there competition and you are trying to make them look bad.

dudara

andy3695 Please leave the modding to the moderators.

dudara

Badgermonkey

andy3695 wrote: »

You have something against them badger? While you are on there website a few times, did you notice the double the difference thing. sounds like you work for one of there competition and you are trying to make them look bad.

Perhaps you could address the price differences I've posted above, rather than engaging in silliness. As I said, the products I chose were picked at random - it's eminently possible a different choice of products benchmarked against other retailers may produce a result which paints DID in a more favourable light.

Why not give it a go?

skinny90

andy3695 wrote: »

You have something against them badger? While you are on there website a few times, did you notice the double the difference thing. sounds like you work for one of there competition and you are trying to make them look bad.

double the difference given by way of D.I.D Electrical vouchers

dudara

Posters - don't take this thread off-topic. D.I.D.'s pricing is not the topic at hand here.

dudara