No money given from ATM

MB Lacey

Slightly different from the atm thread below:

Situation:
In tesco this evening, tried to withdraw €50 from one of those atms in wooden boxes (an ulsterbank atm).
The atm said it was giving me money for ages, nothing came out and the screen went back to normal.
I called staff over and they suggested I try withdrawing €20, which the atm gave me - no problem.

I've checked my aib online account and €50 and €20 has been deducted from my a/c - even though I only received €20.

Anybody know whether I'll get my €50 spondoolies back?!
Or did those 2 pizzas just cost me €57

unclebill98

ATM will auto correct itself and refund your account.

If not, contact your account holding branch to log a "ATM dispute" form. Banks have 10 working days to resolve this.

MB Lacey

unclebill98 wrote: »

ATM will auto correct itself and refund your account.

If not, contact your account holding branch to log a "ATM dispute" form. Banks have 10 working days to resolve this.

That's great thanks. I hope its as simple as that.

unclebill98

Should be.

Northern Monkey

It happened me before and the money was back in my account within a few days.

jd83

Same here, happened to me in one of those portable ones in spar. Went to withdraw fifty and nothing came out. Money was back in my account in 5 days

leduigs

You should definitely contact the bank right away anyway. The ATM will be teller checked to make sure it balances correctly but if you've rang it will speed the process up! I know I used to balance them!!ha!

unclebill98

It will not speed up anything.

There is only a need to contact your bank if it's not refunded by the ATM.

For example,

You can go to a branch ATM, be left short, walk into the branch, they can balance it the and then and agree you where let short but that's it. Even if it was your banks ATM. Process must be followed.

leduigs

Yea but for the guy doing the ATM receipt!!

As I said I used to do it!!

unclebill98

What the guy balancing the ATM?

MB Lacey

Thanks for advice. In case this happens to anyone else and they read this thread the end result was that I got my money back a week later.
The atm did not refund my €50, I left it a couple of days), I then went into ay aib branch, completed a form giving times and details and then ulster bank refunded my €50 back into my account.
All ended well.