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Cancelling Broadband Contract

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  • 26-10-2011 2:39pm
    #1
    littlejp
    Registered Users Posts: 715 ✭✭✭


    My rented house was flooded on Monday night with the bad weather. There was 2 foot of water and sewage in the house. We have no choice but to move. The house is contaminated and will need some serious work.
    I have a broadband contract that I started in June.
    Am I legally entitled to cancel this contract due to the circumstances?
    I've called the provider and am waiting to hear back. I just want to know if I have any legal footing if they make it difficult.


Comments

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    #2
    roast
    Registered Users Posts: 2,320 ✭✭✭roast


    They might try and lump some cancellation charges on you. Otherwise, you could request that they transfer the service to your new address. It'll mean a new 12-month contract though.


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    #3
    maxer68
    Closed Accounts Posts: 1,076 ✭✭✭maxer68


    You're not leagally entitled to anything as the weather was not the fault of the BB provider. What you need to do is to request cancellation on compassionate grounds - if you make a good enough case (as it seems) they should accomodate you due to the very unusual circumstances.


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    #4
    littlejp
    Registered Users Posts: 715 ✭✭✭littlejp


    Thanks. It's neither of our fault really but it feels like a reasonable reason to cancel a contract. Hopefully they'll see it like that.


  • Options
    #5
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    This is what insurance is for, so maybe check out your policy (assuming you have one).


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