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any ideas as to why my xbox wont update?

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  • 28-10-2011 11:43am
    #1
    upinthesky
    Registered Users Posts: 1,396 ✭✭✭


    hi was hoping someone could help

    since the new update i cant go on xbox live it wont update for me i keep getting an error code

    this code is not on the xbox site

    if anyone has had this problem and fixed it id really love to no how
    or step instructions on how to go about it

    im not familiar with networking i just no a bit


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    #2
    Jelle1880
    Registered Users Posts: 9,839 ✭✭✭Jelle1880


    Perhaps providing the code will help ? ;)

    If you really want to know you canc all the helpdesk, they have a list of codes as to why consoles won't update.
    It can range from networking issues to banned or tampered consoles.


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    #3
    upinthesky
    Registered Users Posts: 1,396 ✭✭✭upinthesky


    heres the code

    351F-0000-0080-0300-8007-2741


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    #4
    Jelle1880
    Registered Users Posts: 9,839 ✭✭✭Jelle1880


    Yeah, you will have to call in for that I'm afraid.


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    #5
    Taltos
    Registered Users Posts: 20,830 ✭✭✭✭Taltos


    I have only seen one hit on that on the web - mainly doing the following:

    changing connection type - from wireless to wired.
    >>>If wireless - using MS's own antenna instead of a 3rd party (doubt it)
    Turning off the fireall on the router
    Restarting the 360 and ignoring the prompt to update (first removing any optional USB sticks etc that might be plugged in).
    Clearing the cache on the 360
    Re-attempting update
    Turning firewall back on

    And even - just doing nothing - trying again a day or two later and it suddenly works.

    Think a call to the helpdesk might be the right route as with only one hit the validity of the steps is uncertain...


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    #6
    BIGGIEsmall
    Registered Users Posts: 146 ✭✭BIGGIEsmall


    Yeah, you'll have to call in


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    #7
    MiniNukinfuts
    Registered Users Posts: 951 ✭✭✭MiniNukinfuts


    Have you tried deleting all the system updates and forcing it to re-update, it could help.

    There is a way to delete all the system files and forcing it to re-update.

    You could try to format the HDD, that could fix a problem if it exists.

    I think the software update is corrupted and that's why it's not allowing you to connect to live.


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    #8
    Vicxas
    Registered Users Posts: 15,374 ✭✭✭✭Vicxas


    2741 is a connection issue, it means that the ports on your router will need to be opened.

    Failing that if you go to www.xbox.com/update and you can manually install from there. :)


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    #9
    upinthesky
    Registered Users Posts: 1,396 ✭✭✭upinthesky


    its not working about a month now i have tried every day without any look

    turned of fire wall nothing

    copied the update to a disk put it in the xbox and it keeps coming up open tray



    cleared the cache as well still nothing

    i bought this xbox in argos about 2 years ago so it should be ok


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    #10
    upinthesky
    Registered Users Posts: 1,396 ✭✭✭upinthesky


    finally got the xbox to update what i did was download the update to a usb that worked still couldn't get on to xbox live it was saying update currently unavailable

    then i removed fire wall from my computer and my mcfee and that worked

    think the main problem might have been i wasn't removing firewall from my mc fee as well


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