www.simplyelectronics.net ?

kassie

i bought my Canon Powershot SX40 HS from them after my cousin bought a Nikon from them also, i got the camera and a 16GB SD card for considerably less than any shop offered, like others there was a delay with delivery (outside specified time), i phoned (they keep you holding for ages but they do say you can ring back from the same number and they will hold your place in the queue)... i was assured it was dispatched and they told me to ring back in a few days. Camera arrived, in perfect condition and have been snapping happily since BUT ...(there's always a but isn't there!) when i installed the software it asked me did i want to registered my product with Canon, which naturally i did after spending that sort of cash, i entered my serial number and was told by the Canon website that it wasn't a valid serial number. So i emailed their customer service (who were very helpful and friendly) after sending pics of everything i received from SE to Canon they got back to me saying that my camera was intended for sale in "the America's" and that's why i couldn't be registered in Europe and they advised me to return it and get a refund.... i didn't (i couldn't part with it once i had it in my hands LOL) but am terrified now in case something happens - who do i turn to for help/repair!?!?

So i suppose its buyer beware

majella mallon

Since you purchased from Simply Electronics I would suggest that you continue to phone and email them in order to get a product replacement.

Gumbo

majella mallon wrote: »

Since you purchased from Simply Electronics I would suggest that you continue to phone and email them in order to get a product replacement.

SE give you your 12 month warranty directly with them

szakul59

kassie wrote: »

..BUT ...(there's always a but isn't there!) when i installed the software it asked me did i want to registered my product with Canon, which naturally i did after spending that sort of cash, i entered my serial number and was told by the Canon website that it wasn't a valid serial number. So i emailed their customer service (who were very helpful and friendly) after sending pics of everything i received from SE to Canon they got back to me saying that my camera was intended for sale in "the America's" and that's why i couldn't be registered in Europe..

I am very worried this products (including all phones) may not be genuine but fakes produced in china...

TomasMan

szakul59 wrote: »

I am very worried this products (including all phones) may not be genuine but fakes produced in china...

They are not fakes. I ordered camera gear from them before (3 times) and always got the stuff on time and no, they were not fakes.

ciaran321

I ordered a phone on 21st of May 2016.
10 days later they said that they don't have it. So, I chose a different one.
Then again silence for many days and no progress.
On 9th of June I lost my patience and requested a full refund.
When I am writting this comment, it is 7th of July and I haven't got my money back yet.

Refund status on their website is:

> Refund on Priority Rank
> Apologies for the inconvenience. Your refund is on priority rank and is being treated with precedence. We will contact you once the refund is finalized.

Every time I remind them that they owe my money, I get the same kind of answer. Today I have got this:

> It is with great regret to hear that your funds have not been refunded yet.

> Our management team is looking into the delay. Refunds on the whole are normally processed much quicker. This could be related to a system issue on our part, but it would be unwise of me to speculate at this time.

> I have queried your refund request for you once more. We will be in contact if we need any further information from you facilitate the refund.

I'd like to warn everybody to stay away from them!

If you google around, you will find hundreds of similar opinions.