Line not suitable for Eircom broadband

MungBean

Anyone know what the deal with the unsuitable lines is ? I rang Eircom the other day (like countless times before) and they said the line isnt suitable, they have no idea why and all I can do is check back in a few months and see if anything has changed. Once I was told that Eircom has rolled out million of euro's worth of new cable to try and resolve the problem but it didnt work so they gave up on it.

Theres a few houses on my lane, some of them have it and others cant get it. The lines were more or less all put in at the same time and all seem to be coming from the same direction.

Has anyone ever figured out why some lines are not suitable ?

jor el

Moving thread to eircom forum, since they are the only ones that can tell you why your particular line fails. There may not be an identifiable reason though.

Line length is one, pairgains is another, poor quality cable another, and even the house wiring or equipment you have there can be another.

eircom: Tony

MungBean wrote: »

Anyone know what the deal with the unsuitable lines is ? I rang Eircom the other day (like countless times before) and they said the line isnt suitable, they have no idea why and all I can do is check back in a few months and see if anything has changed. Once I was told that Eircom has rolled out million of euro's worth of new cable to try and resolve the problem but it didnt work so they gave up on it.

Theres a few houses on my lane, some of them have it and others cant get it. The lines were more or less all put in at the same time and all seem to be coming from the same direction.

Has anyone ever figured out why some lines are not suitable ?

Hi MungBean
the most usual reason is distance from the exchange. Sometimes the distance prohibits the posibility of delivering a sustainable or stable broadband connection. Sometime within a particular area there may not be any available ports ( therefore no available broadband connection) within the local exchange.
If you PM me your tel no. I can investigate your own situation and advise you.
Tony

mikofo

had good Eircom broadband service until earlier this year and was told by eircom last year that i was getting an upgraded service as part of their general improvements to system .... great..

But for past few months the service is crap and really sloooow.
contacted eircom customer support yesterday and was told that there is nothin they can do as lines in area are not up to providing a proper service and cannot say when the lines will be improved..

my eircom account says service should download at up to 8 mg and atm i get 0.82 mg..

MungBean

eircom: Tony wrote: »

Hi MungBean
the most usual reason is distance from the exchange. Sometimes the distance prohibits the posibility of delivering a sustainable or stable broadband connection. Sometime within a particular area there may not be any available ports ( therefore no available broadband connection) within the local exchange.
If you PM me your tel no. I can investigate your own situation and advise you.
Tony

Thanks for the reply, pm sent.

eircom: Mark

mikofo wrote: »

had good Eircom broadband service until earlier this year and was told by eircom last year that i was getting an upgraded service as part of their general improvements to system .... great..

But for past few months the service is crap and really sloooow.
contacted eircom customer support yesterday and was told that there is nothin they can do as lines in area are not up to providing a proper service and cannot say when the lines will be improved..

my eircom account says service should download at up to 8 mg and atm i get 0.82 mg..

Hi MungBean,

I checked the number you PM Tony, can you send me on your full address as well please and I will check that out for you.

Thanks, Mark

MungBean

Info sent.

mikofo

just spent the morning going around in circles with eircom, speaking fo foreign gents, who want to pass the call from from a to b and tell me abuot their 150 euro call out charge, IF.....
It felt like a threat to make me go away and not bother with my complaint... It seems you only get to speak to machines of people with strange accents who dont understand when you contact eircom.

eircom: Mark

mikofo wrote: »

just spent the morning going around in circles with eircom, speaking fo foreign gents, who want to pass the call from from a to b and tell me abuot their 150 euro call out charge, IF.....
It felt like a threat to make me go away and not bother with my complaint... It seems you only get to speak to machines of people with strange accents who dont understand when you contact eircom.

Hi mikofo,

If you want to PM your issue and account details, I can look into the query for you.

Thanks, Mark

MungBean

eircom: Mark wrote: »

Hi mikofo,

If you want to PM your issue and account details, I can look into the query for you.

Thanks, Mark

Any news on my issue Mark ?

mikofo

eircom: Mark wrote: »

Hi mikofo,

If you want to PM your issue and account details, I can look into the query for you.

Thanks, Mark

sent details already

eircom: Mark

MungBean wrote: »

Any news on my issue Mark ?

Hi MungBean,

I PM you back.

Thanks, Mark

mikofo

eircom fixed problem today and broadband speed gone from 0.89mbs to 3.55 .
happy days.

MungBean

mikofo wrote: »

eircom fixed problem today and broadband speed gone from 0.89mbs to 3.55 .
happy days.

Good stuff.

As for my issue I have been assured that Eircom will be able to provide me with broadband sometime in the near future. Heard that particular one a few years ago too so who knows what will happen.

Just have another question for Mark, dont mean to be a pest or anything but you said

Apologies, both the numbers your supplied are on "carrier lines" That means a line was split in order to facilitate more than one address for phonr service.

Carrier lines can not support the broadband service. As I mentioned eircom are woking on a new process to address customers in this situation.

One of the numbers I provided has broadband. So if both those numbers are on carrier lines then carrier lines can most definitely support the broadband service. So do you mean that it can only support one customer because the line is effectively split between us or something ?

eircom: Mark

MungBean wrote: »

Good stuff.

As for my issue I have been assured that Eircom will be able to provide me with broadband sometime in the near future. Heard that particular one a few years ago too so who knows what will happen.

Just have another question for Mark, dont mean to be a pest or anything but you said


One of the numbers I provided has broadband. So if both those numbers are on carrier lines then carrier lines can most definitely support the broadband service. So do you mean that it can only support one customer because the line is effectively split between us or something ?

Hi MungBean,

My apologies, the secoond number you provided does have the broadband service. The area code you provided was 053, however the numbers show up as 051 on our systems which caused a slight mix up.

regarding the number on a carrier line as per my PM we are awaiting an update and I will get back to you when I have any info.

Thanks, Mark

MungBean

eircom: Mark wrote: »

Hi MungBean,

My apologies, the secoond number you provided does have the broadband service. The area code you provided was 053, however the numbers show up as 051 on our systems which caused a slight mix up.

regarding the number on a carrier line as per my PM we are awaiting an update and I will get back to you when I have any info.

Thanks, Mark

Sorry, my fault for giving the wrong area code. Thanks for the help and explanation.

eircom: Mark

MungBean wrote: »

Sorry, my fault for giving the wrong area code. Thanks for the help and explanation.

Hi MungBean,

No problem.

Thanks, Mark