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Issue on my line when using newer Zyxel Router
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04-11-2011 12:18pm#1Hi,
I'm hoping that you might be able to shed some light on this. Last Saturday my line started hopping on and off and the connection was erratic at best.
Downstream Upstream
Max Allowed Speed (kbps) 12282 1021
SN Margin (dB) 12.00 9.30
Line Attenuation (dB) 30.50 13.50
CRC Errors 11 0
I'm on the 24mb package.
Thinking this may just be the router that has died, I switched over to another Zyxel, which when last used was in 100% working order.
When I switched over, the exact same thing happened.
Yesterday was the worst day, this is a business line that I depend on for work and to say my work was disrupted this week would be putting it mildly!
I had an old Netopia, which was a bit dodgy, due to the telephone line connection being a bit loose, so I tightened it up and taped the wire in, so it would stay in one place, plugged it in and voila, my line was back working with no disconnection issues.
Whatever the issue, the Zyxel clearly couldn't cope, but the netopia seems to be taking it in its stride.
Each time the router would lose it's sycnc and try to re-sync, the router went through the entire reboot process (exact same issue on both Zyxels)
I did manage to get one log before the reboot process occured and wiped it.1 ,11/02/2011 15:38:40,WEB Login Successfully, , ,User:zyxeladmin
2 ,11/02/2011 12:48:41,ppp:PPP up, , ,PPP
3 ,11/02/2011 12:48:41,ppp:IPCP Opening, , ,
4 ,11/02/2011 12:48:40,ppp:IPCP Starting, , ,
5 ,11/02/2011 12:48:40,ppp:CHAP Opening, , ,
6 ,11/02/2011 12:48:40,ppp:LCP up, , ,PPP
7 ,11/02/2011 12:48:40,ppp:LCP Opening, , ,
8 ,11/02/2011 12:48:40,ppp:LCP Starting, , ,
9 ,11/02/2011 12:48:40,board 0 line 0 channel 0, call 27, C02 OutCall Connected 512000 , , ,CALL DETAIL RECORD
10 ,11/02/2011 12:48:40,board 0 line 0 channel 0, call 27, C01 Outgoing Call dev=6 ch=0 , , ,CALL DETAIL RECORD
11 ,11/02/2011 12:48:37,board 0 line 0 channel 0, call 19, C01 Incoming Call 1500000 , , ,CALL DETAIL RECORD
12 ,11/02/2011 12:48:37,ADSL up, connection speed: 1021 kbps/12287 kbps, , ,ADSL
13 ,11/02/2011 12:48:09,ppp:IPCP Closing, , ,
14 ,11/02/2011 12:48:09,ppp:Down,reason:5 (lower down), , ,PPP
15 ,11/02/2011 12:48:09,ppp:LCP Closing, , ,
16 ,11/02/2011 12:48:09,ppp:LCP Down,reason:5 (lower down), , ,PPP
17 ,11/02/2011 12:48:09,board 0 line 0 channel 0, call 10, C02 Call Terminated, , ,CALL DETAIL RECORD
18 ,11/02/2011 12:48:09,board 0 line 0 channel 0, call 11, C02 Call Terminated, , ,CALL DETAIL RECORD
19 ,11/02/2011 12:48:09,ADSL down, possible reason: SEF(Severely Errored Frame), , ,ADSL
20 ,11/02/2011 12:39:34,ppp:PPP up, , ,PPP
21 ,11/02/2011 12:39:34,ppp:IPCP Opening, , ,
22 ,11/02/2011 12:39:33,ppp:IPCP Starting, , ,
23 ,11/02/2011 12:39:33,ppp:CHAP Opening, , ,
24 ,11/02/2011 12:39:33,ppp:LCP up, , ,PPP
25 ,11/02/2011 12:39:33,ppp:LCP Opening, , ,
26 ,11/02/2011 12:39:33,ppp:LCP Starting, , ,
27 ,11/02/2011 12:39:33,board 0 line 0 channel 0, call 10, C02 OutCall Connected 512000 , , ,CALL DETAIL RECORD
28 ,11/02/2011 12:39:31,board 0 line 0 channel 0, call 11, C01 Incoming Call 1500000 , , ,CALL DETAIL RECORD
29 ,11/02/2011 12:39:31,ADSL up, connection speed: 1021 kbps/12287 kbps, , ,ADSL
30 ,11/02/2011 12:39:31,Packet Trigger: Protocol=1, Data=Packet Trigger: Protocol=1, Dat, , ,PACKET TRIGGER
31 ,11/02/2011 12:39:31,board 0 line 0 channel 0, call 10, C01 Outgoing Call dev=6 ch=0 , , ,CALL DETAIL RECORD
32 ,11/02/2011 12:39:11,WEB Login Successfully, , ,User:zyxeladmin
33 ,11/02/2011 12:39:03,ppp:IPCP Closing, , ,
34 ,11/02/2011 12:39:03,ppp:Down,reason:5 (lower down), , ,PPP
35 ,11/02/2011 12:39:03,ppp:LCP Closing, , ,
36 ,11/02/2011 12:39:03,ppp:LCP Down,reason:5 (lower down), , ,PPP
37 ,11/02/2011 12:39:03,board 0 line 0 channel 0, call 9, C02 Call Terminated, , ,CALL DETAIL RECORD
38 ,11/02/2011 12:39:03,board 0 line 0 channel 0, call 1, C02 Call Terminated, , ,CALL DETAIL RECORD
39 ,11/02/2011 12:39:03,ADSL down, possible reason: SEF(Severely Errored Frame), , ,ADSL
40 ,11/02/2011 10:55:13,WEB Login Successfully, , ,User:zyxeladmin
41 ,11/02/2011 10:55:10,WEB Login Fail, , ,User:zyxeladmin
42 ,11/02/2011 10:37:41,Time initialized by NTP server,
43 ,01/01/2009 00:00:27,ppp:PPP up, , ,PPP
44 ,01/01/2009 00:00:27,ppp:IPCP Opening, , ,
45 ,01/01/2009 00:00:27,ppp:IPCP Starting, , ,
46 ,01/01/2009 00:00:27,ppp:CHAP Opening, , ,
47 ,01/01/2009 00:00:27,ppp:LCP up, , ,PPP
48 ,01/01/2009 00:00:27,ppp:LCP Opening, , ,
49 ,01/01/2009 00:00:27,ppp:LCP Starting, , ,
50 ,01/01/2009 00:00:27,board 0 line 0 channel 0, call 9, C02 OutCall Connected 512 , , ,CALL DETAIL RECORD
51 ,01/01/2009 00:00:26,board 0 line 0 channel 0, call 9, C01 Outgoing Call dev=6 ch=0 , , ,CALL DETAIL RECORD
52 ,01/01/2009 00:00:23,board 0 line 0 channel 0, call 1, C01 Incoming Call 1500000 , , ,CALL DETAIL RECORD
53 ,01/01/2009 00:00:23,ADSL up, connection speed: 1021 kbps/12287 kbps, , ,ADSL
It's also worth noting, you were good enough to upgrade me for free for testing purposes but when you did so, I was still on the very first netopia routers, which didn't support ADSL2!
When are the new routers getting rolled out?
Thankfully the issue is resolved but I'm curious to know what was causing it. I have a full tek installed and the had no issues prior to this, with no changes made within my house and the problem appeared out of nowhere.
Thanks for any help you can offer.
Samba0
Comments
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Hi,
I'm hoping that you might be able to shed some light on this. Last Saturday my line started hopping on and off and the connection was erratic at best.
Downstream Upstream
Max Allowed Speed (kbps) 12282 1021
SN Margin (dB) 12.00 9.30
Line Attenuation (dB) 30.50 13.50
CRC Errors 11 0
I'm on the 24mb package.
Thinking this may just be the router that has died, I switched over to another Zyxel, which when last used was in 100% working order.
When I switched over, the exact same thing happened, as the week wore on, no one in eircom support could figure out the issue.
Yesterday was the worst day, this is a business line that I depend on for work and to say my work was disrupted this week would be putting it mildly!
I had an old Netopia, which was a bit dodgy, due to the telephone line connection being a bit loose, so I tightened it up and taped the wire in, so it would stay in one place, plugged it in and voila, my line was back working with no disconnection issues.
Whatever the issue, the Zyxel clearly couldn't cope, but the netopia seems to be taking it in its stride.
Each time the router would lose it's sycnc and try to re-sync, the router went through the entire reboot process (exact same issue on both Zyxels)
I did manage to get one log before the reboot process occured and wiped it.
It's also worth noting, you were good enough to upgrade me for free for testing purposes but when you did so, I was still on the very first netopia routers, which didn't support ADSL2!
When are the new routers getting rolled out?
Thankfully the issue is resolved but I'm curious to know what was causing it. I have a full tek installed and the had no issues prior to this, with no changes made within my house and the problem appeared out of nowhere.
Thanks for any help you can offer.
Samba
Hi Samba,
I tested your line and there may be an issue that engineers could have to check. Can you call support on 1890 260 26, to run a few checks.
At the moment we have no indication as to when eircom will chansing the routers provided, however if and when we get any info on this I will let you know.
Thanks, Mark0
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