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why was my ticket deleted?

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  • 07-11-2011 11:19am
    #1
    Kadongy
    Closed Accounts Posts: 732 ✭✭✭


    --my ticket about my webspace automatically reverting back to .net 2 instead of .net 4. I submitted it last night and got an email confirmation. I see that it was fixed a short time ago, but no response give and the ticket deleted.

    Submitted a ticket about the deleted ticket which hasn't received a response yet but at least it hasnt been deleted either.

    Lots of issues really.


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    #2
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    Please provide the ticket ID(s) and I can look into this for you

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    #3
    Kadongy
    Closed Accounts Posts: 732 ✭✭✭Kadongy


    PKB-839072


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    #4
    Kadongy
    Closed Accounts Posts: 732 ✭✭✭Kadongy


    typo in original post. Should have said reverted back to .net 2 of .net 4


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    #5
    Kadongy
    Closed Accounts Posts: 732 ✭✭✭Kadongy


    Quoted ticket number is of deleted ticket. Ticket about deleted ticket is QUE-198740


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    #6
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    I've asked our support team to look into this. I *suspect* that the ticket was deleted by accident, though I'm awaiting confirmation

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    #7
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    I've checked into this for you and your ticket was not deleted. It was merged with another ticket you had open about the same issue

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    #8
    Kadongy
    Closed Accounts Posts: 732 ✭✭✭Kadongy


    It wasn't the same issue.
    One ticket was saying that the version of .net on one existing webspace had reverted to 2.
    The other was asking for .net 4.0 to be enabled on a completely separate new webspace.
    Separate issues.


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