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Christmas shopping Dundalk v Newry? - Mod Note Post #46
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borderlinemeath wrote: »As I say, you give what you get. For example, I was in M&S recently, I was running late for an appointment (my fault) and something I was buying wasn't scanning and the assistant went to get another item of the same price, I apologised and politely explained to the manager that I was in a hurry and she sorted it for me in about 10 seconds and gave me a couple of quid off. No hassle, no eye rolling just politeness got me more than what I needed. Lucky You
! If you are trying to say that this happens each and every time someone has an issue with poor service, inaccurate pricing or goods not fit for purpose then as previously advised go get a reality check !Q
You are the one labelling everybody with the same tag. No I didnt " Customer service standards took a major dip during the Celtic tiger years and some people still think they can treat people the same way." Please do us the courtesy of reading the post properly and completely before responding....
Have you proof of this other than rumour or speculation? Because you don't know how much it costs to run a retail business (How do you know i dont???) in Southern Ireland doesn't give you carte blanche to say they are all making more profit. Wages, commercial rates, upward only rent leases, insurance premiums, utilities, franchise agreements, unions.... all far more substantial than the UK, in fact most other european countries.Can you provide us with some figures to prove this and substantiate your claim to the extent of the price differentials which are very evident to anyone who compares prices....well anyone without blinkered "everything is perfect in Irish retail! vision that is...
For somebody with a substantial amount of customer experience you will really enjoy "cries of retail" section in the ranting and raving forum. :rolleyes:PM a mod for access.No I will leave that particular section to those of you who feel that the problems of the Irish retail market are everyone else's and that if you blaim everyone else things will be ok...
These sort of responses are a sure sign that some folks still have to get a grip on the real problems in this country.0 -
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borderlinemeath wrote: »The tesco link is speculation, not proof. Yeah right.....The Irish Times ? surely if it was inaccurate Tesco would have done something about it ?? Every time a disgruntled consumer wants to look for "proof" google throws out a few links to a Tesco story that is out of date article dated November 2010?? out of date ??and purely analytical speculation. Well done:D no, think its time for you to READ the article again !:rolleyes:
Seeing as you seem to ignore the facts that there is a substantial cost differencial to run a retail business in this country answer me this. If it is such a profit making business, why is every main st, shopping centre and retail park half empty and businesses closing down every week? Surely if it "ripping off" the Irish consumer to the degree you claim, then everybody would be a shopkeeper? Again you generalise, I didnt say "Everyone" you are one making generalisations about every consumer !
The facts are that 55,000 jobs have been lost in the retail sector, press release from Retail Excellence Ireland on 7th Nov 2011:
And while you try to distract from the facts by telling me I'm throwing my toys out of the pram, Well some of your posts come across like Sean Gallagher on the night of that final Tv debate,not a nice image nothing could be further from the truth. If I come across as defensive of retailers it's because I'm on the frontline dealing with consumers who have NO IDEA of the hardship that face retailers. I have friends who own their own businesses and are faced with cutting loyal employees to 3 day weeks because they can't afford their wages and PRSI contributions. Nor can they afford to make them redundant. I have a good friend who has an outstanding rates bill of €40K on a modest sized unit in a shopping centre in the south east. He works 6/7 day weeks and hasn't taken a holiday in 2 years in order to keep the doors open. I know a couple who have no staff other than themselves and are taking no wages from their business in order to pay the rent and keep the doors open, they have a 90k loan they they took out for a shopfit and stock out of said shop that the bank have increased rates on 4 times. The shops on either side of them have closed down and they have resigned themselves to closing down when the loan is paid back. These people are in their 50s, are self employed and have no income will be entitled to bugger all from social welfare (which is a disgrace) for all their years of contributions.
KLook, We all know people who are hard workers, providing a decent service & competitive pricing, We all know plenty of people who have taken serious cuts in their incomes to keep going...BUT those people arnt the problem, its the ones, usually huge organisations, who are sticking the knife in big time, and whose staff sometimes have an attitude of " who gives a F8ck about the customers" that are the problem. They are the ones who see themselves as safe with the backing of a huge company and maybe a complacent management too interested in their next bonus to worry about pricing or dealing with customers properly.
These are independent employers who are on the brink of losing their livelyhoods, businesses that they have run for years but have been bled dry by landlords, county councils, governments and now are being abandoned by the consumer because they can get goods a fraction cheaper in a neighbouring country where business rates are negligible compared to the South, wages, utilities, insurances, warehousing, transport - ie all costs for running a business are far less.
Well then surely it is time to go to the councils, go to the landlords and tell them they need to change? As regards service providers there are plenty of better deals to be had out there, Insurance is now a much more competitive market, we secured a far better deal thsi year by starting making calls a few months in advance, the word got back to our existing provider and quess what ?? On a similar vein, I was delighted to read of the way some of the local business people had their heads screwed on, they used the fall in demand for commercial premises to either re-negotiate or move to better premises!
Toys out of the pram? No. Worried like hell for my livelyhood. Yes. Not being sarcie or smart but that i can understand,We are all worried about the future.At times I feel like a lone voice within my own organisation trying to convince some of our newer managers of the need to go back to the levels of customer care we were famous for 10 to 15 years ago...But the real problem is that at a time when people are facing into real cuts in theor income they face prices that are not falling by as much as they should. After all Tesco were suddenly able to "reduce" prices a few years ago, they still werent as cheap as the north but it was an improvement, when they realised they were losing business to their own shops up north...why not the rest ?
Life is fairly crap for everyone you know, retailers and consumers, the difference being that consumers will walk if they dont get decent deals ! I dont remember too many people this side of the border complaining when all those yellow plate cars were packing the shopping centre car parks 10 or 15 years ago....or for that matter all those q's still to be seen of NI cars at filling stations !0 -
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borderlinemeath wrote: »
I have not come across as pompous. Can you quote where I called posters "ingnorant peasants"? Grow up sonny, you treat people as ignorant peasants, and you know that is what was being alluded to No you cant because I havent. I have at all times been polite and informative.Polite??You think so do you? Maybe by your standards but then that speaks legions for your attitude to good customer service, something you know damn all about !! Informative ??? what about the FACTS, the FIGURES you alluded to but suddenly cant provide because it would be a breach of confidence to even provide industry figures You on the other hand have been sneering, so who was the first to include a :rolleyes: then ? condescending and sarcastic and have deliberately kept posting within posts when I asked you not to yes Mein Fuhrer, i am sorry Mein Fuhrer.... as it it difficult to read and more time consuming to quote.
So now it's "usually huge organisations" that you feel are ripping consumers off? Good grief you really have a problem keeping attention on anything dont you??? Read the posts again and please pay attention.... How do you know I don't work for a small independent retailer? You see, there you go again, you are seeing this as a personal attack rather than a questioning of the industry, what a sad individual you are. You don't - Yet you have assumed that because I defend retailers that I must be raking it in. Nothing could be further from the truth. It is you who are making the assumptions chum ! You assumed i didnt work in retail sunshine, you assumed I didnt know about about the cost factors involved for Irish business, I didnt assume you worked anywhere in retail, though to be honest with your attitude to customers i would be surprized if you do , or maybe you do work for one of those organisations that doesnt give a flying f8ck for their customers, you would seem to fit the bill quite well
I think it's time to put you on the ignore list - you have repeatedly told me to stop "throwing my toys out of the pram" and "calm down" - while I have been completely calmgood one !!! you have a future on the stage ! and it's your posts that have come across as agitated. Ahhh so people havent the right to be annoyed when faced with price differentials that even you , that great doyen of the greatness of retail Ireland, can explain or justify ? Yep thought so.....thought police at work again !
And well done on completely derailing the thread.No will leave that to your great genuis old boy wouldnt want to steal anything from your parade, as it is , despite your best efforts, the discussion has continued, you are the one who has chosen to take it down a different path and ignore the price comparisons that I and others have provided ! :rolleyes:
Imagine trying to deal with someone like this if you had to take some "not fit for purpose" goods back to a shop!!!! If working at all, he/she must be one of those stuck up little brats who walk round in a suit with a shirt collar 3 sizes too big or too small, a tie (if male)that isnt properly tied, thinks they know everything and looks down their nose at the great unwashed public who pay their wages.....give me one of the lads or lassies who retreive the trollies any time !0 -
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