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Please help trying to become an Emobile customer and its been a total disgrace

tylerdylan · 2011-11-17 15:05:32

Hi Steve On the 30/10/2011 I ordered a new bill pay account. recieved the email saying in process but slight delay.Paper work sent in to prove address etc. 2 days later call recieved from emobile saying phone picked out of stock so another was picked and he said it would be shipped and recieved on Monday last week. Since…

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17-11-2011 4:05pm

#1

tylerdylan

Registered Users Posts: 223 ✭✭

Join Date: March 2004

Posts: 171

Hi Steve

On the 30/10/2011 I ordered a new bill pay account.
recieved the email saying in process but slight delay.Paper work sent in to prove address etc.
2 days later call recieved from emobile saying phone picked out of stock
so another was picked and he said it would be shipped and recieved on Monday last week.
Since then no phone however emobile rang on Monday last at 4pm I missed the call but rang back at 4.05 and was on hold for 2 hours and no one answered I gave up.On Tuesday I rang back and was waiting for 1 hour and then the person said oh yes phone is shipped all in order.no phone recieved.
Rang yesterday and another staff said eh order was cancelled so at this point its beyond a joke Pleaase pm me so I can give you the ref as it apparently takes 24 hours for a supervisor to call anyone back!

cheers
TD

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