Question

Btwndeyes

I'm on a 8mb ngb package with anytime talk.
The other day the phones stopped working and we put the blame down to the phones being old.
Now the broadband is suffering, constantly dropping connection and my speed has gone from 8000+ kbps to 5400 kbps.
Also the line attenuation has gone from 8/2 to 23/31
thanks
jeff

eircom: Ant

Btwndeyes wrote: »

I'm on a 8mb ngb package with anytime talk.
The other day the phones stopped working and we put the blame down to the phones being old.
Now the broadband is suffering, constantly dropping connection and my speed has gone from 8000+ kbps to 5400 kbps.
Also the line attenuation has gone from 8/2 to 23/31
thanks
jeff

Hi jeff,

Thanks for contacting the eircom Forum on Boards.

The following broadband checks maybe helpful. If still having a connection problem afterwards you should contact eircom Technical Support:

Firstly, Powercycle the modem:
Flick the power switch to the Off position on the back of the modem
Wait 30 seconds
Switch the modem back On
Wait two minutes for the modem to re-connect

*It is important that you temporarily disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection. For e.g: a long private extension cable. Also, when testing your connection: ENSURE that you temporarily remove the adsl splitter and connect the modem directly to the main phone socket.

*All secondary phone extensions should be correctly FILTERED. If you have any problems with your Secondary Phone Socket(s) you will need to contact a 3rd party/ or vendor who installed this extension socket (usually an electrician).

Are you connecting wirelessly? http://bit.ly/WirelessCheck


* If you are using wireless to connect to the internet, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.

If you are unsure about any of the above, please take a look at our Broaband Checklist on the eircom Forum:

Broadband Checklist - http://bit.ly/BroadbandCheck

(If you have any problem opening the above website, please copy & paste the URL into your Internet browser address bar.)

If you are still experiencing slow speeds, after testing your connection as advised, then try a full hard reset of your modem. To do this please follow the instuctions on eircom's Support Forum website -

Resetting the Modem - http://bit.ly/modemReset

If you are still experiencing slow connections after resetting the modem, then you will need to call into Broadband Support -

Completing the Checklist (above) will ensure that you have tested the modem as advised by Technical Support. Once this is done and you are still experiencing intermittent connection or slow speeds /or low attainable rates / then please contact Broadband Technical Support ;-.

Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).

Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow up. Alternatively, let us know your case id and we can follow this up with Technical Support.


Kind regards,
Ant