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Eircom BB down?

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  • 22-11-2011 3:08am
    #1
    Doomofman
    Registered Users Posts: 1,093 ✭✭✭


    anyone else's eircom broadband down atm? Died on me almost an hour ago and hasn't come back


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    #2
    gaza4
    Registered Users Posts: 225 ✭✭gaza4


    Doomofman wrote: »
    anyone else's eircom broadband down atm? Died on me almost an hour ago and hasn't come back
    Yup i'm down too. Red light on the modem and local access only. Glad to know its not just me!!!


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    #3
    darrenheaphy
    Registered Users Posts: 761 ✭✭✭darrenheaphy


    Mines been down since Sat :(


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    #4
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Moved to eircom forum.


  • Options
    #5
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    darrenheaphy wrote: »
    Mines been down since Sat :(

    Hi Darren,

    Thanks for your post.
    Just to confirm that a case was logged with eircom Technical Support at 9:23am Sunday morning and that this has been escalated and assigned to an engineering crew.

    I would be expect this to be fully investigated and resolved soon.

    If you need an update please call into Broadband Support:

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).

    Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow up. Alternatively, let me know and I can follow this up with Technical Support.


    Kind regards,
    Ant


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    #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Doomofman wrote: »
    anyone else's eircom broadband down atm? Died on me almost an hour ago and hasn't come back

    Hi Doomofman,

    Thanks for your post. I have checked your current broadband connection and it is syncing fine at 12Mb. Attainables look fine and the connection is showing solidly connected.

    Also checked your router and can see you have at least on computer device connected. All diagnostic tests are fine.

    Let me know if you're still having a problem connecting. If so, could it be a wireless issue? or problem loading webpages?

    All the best,
    Ant


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    #7
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    gaza4 wrote: »
    Yup i'm down too. Red light on the modem and local access only. Glad to know its not just me!!!

    Hi gaza4,

    Thanks for your post.

    If you're still having a problem connecting to the Internet on your Broadband, please PM your eircom Account number or home phone number.

    Or call directly into Broadband Support:

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).

    Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow up. Alternatively, let us know your case id and we can follow this up with Technical Support.


    Kind regards,
    Ant


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    #8
    gaza4
    Registered Users Posts: 225 ✭✭gaza4


    eircom: Ant wrote: »
    Hi gaza4,

    Thanks for your post.

    If you're still having a problem connecting to the Internet on your Broadband, please PM your eircom Account number or home phone number.

    Or call directly into Broadband Support:

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).

    Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow up. Alternatively, let us know your case id and we can follow this up with Technical Support.


    Kind regards,
    Ant

    thanks for the reply, its all good now. most have just been a local fault as a few people in my area (Balbriggan) had trouble...


  • Options
    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    gaza4 wrote: »
    thanks for the reply, its all good now. most have just been a local fault as a few people in my area (Balbriggan) had trouble...

    Hi gaza4,

    Glad to hear the broadband is back. Thanks for getting back to us.

    Thanks, Mark


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    #10
    Chaos Marine
    Registered Users Posts: 213 ✭✭Chaos Marine


    Mine's been down all day. Really irritating.


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    #11
    Halo Kitty
    Registered Users Posts: 525 ✭✭✭Halo Kitty


    Ditto here in Kerry,DSL connection problem also says Local access only....just able to log on the past hour,will it last while i type this i ask myself....


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    #12
    jay93
    Registered Users Posts: 3,323 ✭✭✭jay93


    I wasn't at home last night but this morning i checked our router stats and can see that the connection went offline at about 2AM for around 30mins then synched back up again all is fine tough other than that.


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    #13
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Chaos Marine wrote: »
    Mine's been down all day. Really irritating.

    Hi Chaos Marine,

    Thanks for posting on the eircom forum on Boards.

    Let me know if still having problems with your broadband or PM your home phone number and I will check this further.

    Kind regards,
    Ant


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    #14
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Halo Kitty wrote: »
    Ditto here in Kerry,DSL connection problem also says Local access only....just able to log on the past hour,will it last while i type this i ask myself....

    Hello Halo Kitty,

    Thanks for your post. .

    Can you let me know if you're still having problems with your broadband. Or PM with your home phone number and I look into your broadband connection.

    Best regards,
    Ant


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