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Overcharged on weekend away

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  • 23-11-2011 4:51pm
    #1
    nemo10
    Closed Accounts Posts: 5 ✭


    Hi

    I stayed in an Appartment in Dublin for 2 nights in October 2011. I recently received my October credit card bill and there is a charge from the appartments for €100 (we paid our bill in full on arrival).

    When I contacted the appartments, they siad the charge was the outstanding amount owed. I disputed this as we paid our bill in full on arrival. I paid €119.20 and my friend paid €100 in cash and when we were checking out no reference was made to the 'outstanding bill'. They reviewed the CCTV footage and are still claiming that we only paid €119.20.

    I have no receipt.

    I was wondering what are my rights now?

    I am awating to hear back from the appartments as they are going to to talk the person who checked us in to see what their story is.

    Thanks


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    #2
    ants09
    Registered Users Posts: 715 ✭✭✭ants09


    nemo10 wrote: »
    They reviewed the CCTV footage and are still claiming that we only paid €119.20 .

    If i were you i would asked them for a copy of the cctv :D


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    #3
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Ideally you should have received a final invoice showing that the amount due had been cleared.

    You really need to review that CCTV footage to see if there is any record of the €100 cash payment. Otherwise, without a receipt, there is no proof that it was ever paid.


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