Tesco Mobile

Tesco Mobile: Paul

GIMP wrote: »

Paul
Quick query, why are mms charged from tmi to tmi on bill pay but free on pay as you go?

Hi Gimp,

Yes, they are included in the 10e 30day free onnet offer in PAYG but not in the Pay Monthly On Net. There are however free minutes and texts offnet incldeud in Pay Monthly that would offer more value than PAYG.

regards
Paul

Felim_Doyle

Tesco Mobile: Paul wrote: »

A small selection of phones seem to have a problem with this application. We have amended this in our next SIM profile which will be available soon.

regards
Paul

Will that mean replacing my SIM card or will it be available as an update sent to the phone?

Felim_Doyle

Tesco Mobile: Paul wrote: »

Hi Felim

Yes you get this text when in the UK but not NI (need to 100% check this). Were you in NI or close to the coast in North West UK.

We do offer All Ireland rates when calling ROI numbers from NI. When you call other numbers from NI its roaming rates.

Alll our roaming information is here on the website.

http://www.tescomobile.ie/using-your-mobile-abroad.aspx

regards
Paul

I'm at home in Aylesbury, Buckinghamshire so nowhere near NI or North West UK and I still haven't had that Roaming Rates text despite turning the phone on and off regularly.

Felim_Doyle

Since buying my Nokia C1-01 last month, I have not been able to access the internet either in Ireland or when roaming in the UK (where I am now). The phone reports:-

Temporary network problem
Link not available

Should the phone/SIM have out-of-the-box internet access or do I have to buy an add-on?

Felim_Doyle

My understanding is that Bonus Top-Up Credit expires after 30 days but I have heard that it is held over if you top up again by at least €10 within that 30 days. Is this correct?

I originally applied a €10 Top-Up voucher and received a €10 Bonus Top-Up Credit which I had little opportunity to use as I returned to the UK within a few days. That Bonus Top-Up Credit is due to expire today but I have since purchased a €10 top up online. Will that save my Bonus Top-Up Credit for another 30 days?

byrnefm

Quick question regarding call pricing within Ireland:

I made a call to a 1850 number a few days ago and the call came out of my regular credit rather than my bonus credit. Is this expected and if so, do 1890 numbers come out of regular credit as well?

nephster

byrnefm wrote: »

Quick question regarding call pricing within Ireland:

I made a call to a 1850 number a few days ago and the call came out of my regular credit rather than my bonus credit. Is this expected and if so, do 1890 numbers come out of regular credit as well?

Asked that here:
http://www.boards.ie/vbulletin/showthread.php?t=2056647080

Felim_Doyle

http://www.tescomobile.ie/top-up.aspx

"Your bonus credit lasts for 30 days and can only be used on standard Irish mobile and landline calls, standard texts and picture messaging and data usage."

I suppose as a generalisation you could say that, if the full telephone number does not begin with a zero, then the call or text won't come out of your bonus credit.

danjo-xx

GIMP wrote: »

Maybe try posting here, on the Tesco forum, these outages need to be reported. I'm experiencing dropped calls a lot recently.

http://m.boards.ie/vbulletin/forumdisplay.php?f=1542

that link opens up an unusual blue wallpaper background for a boards thread, is that listed under the Talk To>Tesco section

nephster

danjo-xx wrote: »

that link opens up an unusual blue wallpaper background for a boards thread, is that listed under the Talk To>Tesco section

It's just the mobile version of the site (m.boards.ie). GIMP was probably posting from a mobile device...
Non-mobile version: http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

mellows

Why has the Nokia Lumia been taken down from the tesco moblie web site?

alibabba

Tesco Mobile: Paul wrote: »

Hi Lil5

Settings for Android are as below

1. Go to Settings-> Wireless&Networks->Mobile Networks and turn on Data Roaming

2. Go to Settings-> Wireless&Networks->Mobile Networks->Access Point Names and delete all existing APN’s.

3. Create a new Internet APN with settings

Name: TMI Internet APN
APN: tescomobile.liffeytelecom.com
MCC: 272
MNC: 11
APN Type: default, supl

(sometimes for APN Type setting you are only allowed choose from a list. If so choose Internet or default)

4. Create a new MMS APN with settings

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: mms

5. Reboot your phone

regards
Paul

Hello

using the above MMS settings for my HTC Wildfire, I still cannot recieve or send MMS to phone numbers other that tesco mobile.
Can you help.
My internet is working fine.

Felim_Doyle

Why has it gone so quiet in this thread over the past week? In particular, where have all the Tesco Mobile staff gone?

Davy

Felim_Doyle wrote: »

Why has it gone so quiet in this thread over the past week? In particular, where have all the Tesco Mobile staff gone?

The Talk to Tesco Mobile Forum under the Biz section of boards.

supraspinaswim

Hi ,

Im going to the US and have a Samsung GTS130 , will I be able to use it
over there with the Belgacom IMSI network selection for international calls ,texts etc ?

Tesco Mobile: Paul

supraspinaswim wrote: »

Hi ,

Im going to the US and have a Samsung GTS130 , will I be able to use it
over there with the Belgacom IMSI network selection for international calls ,texts etc ?

Hi there

I cant find a reference to what model the GTS130 is? If it is tri band/quad band then yes it will work in the US. Cingular/AT+T are our preferred partner.

regards
Paul

supraspinaswim

Sorry its a samsung GT-S3350 .

Tesco Mobile: Paul

supraspinaswim wrote: »

Sorry its a samsung GT-S3350 .

Yes, that is a quad band phone.

regards
Paul

jvrk

Hi Just joined Tesco mobile but when i try to go on the internet it wont work unless I switch on roaming is this normal?

supraspinaswim

Not entirely sure , the tesco rep dude's the wiz to ask ! Probably not as an answer - sorry

.BrianJM

jvrk wrote: »

Hi Just joined Tesco mobile but when i try to go on the internet it wont work unless I switch on roaming is this normal?

YES - In practice TescoMobile is 'roaming' on O2.

Tesco Mobile: Paul

jvrk wrote: »

Hi Just joined Tesco mobile but when i try to go on the internet it wont work unless I switch on roaming is this normal?

Yes Data Roaming has to be on. Some of the newer Android phones can recognise National Roaming vs International Roaming and have a setting to just choose National Romaing. But if not then Full Data Roaming has to be on.

regards
Paul

anitaca

Do all the phones on the Tesco Mobile website work with 3G sims?

Does roaming work on 2G networks?

eoinpeter

Hi Paul.

I have an iphone 3gs & im unable to send mms to anyone?

Can you help.

Tesco Mobile: Paul

eoinpeter wrote: »

Hi Paul.

I have an iphone 3gs & im unable to send mms to anyone?

Can you help.

Hi there

Drop our customer care team a Private Message at the link below ith your details and they will take a look for you.

http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

regards
Paul

mathepac

Thanks for the PMs earlier Paul

gary29428

I keep getting the following message when trying to top up through the Tesco website. The error reads, "an unexpected error has occured, please contact your system administrator". I have tried across my work network and got the same error. Anybody else having this issue....thanks.

malc77

I understand I can use a Tesco SIM in a USB dongle to get say 350MB data (over 7 days) for €2.99 I need to use payg and not be tied to a contract . I would like to do this so I can use my laptop in my house which has no landline.
I already use Tesco mobile payg in my mobile phone and think the best way to get broadband on my laptop is to buy a second Tesco SIM for the dongle. However, it seems I need to Text "Data" to 174210 to initiate the data bundle for the dongle. Do I need to remove the SIM from the dongle and fit it in a phone everytime I want to do this as I cannot see a way to Text from the laptop/dongle itself (I don't want automatic bundle purchase as I'm often out of Ireland for several weeks)???
Can anyone advise if what I'm trying to do looks reasonable- and as the mobile phone coverage is OK with the phone should it be OK with the dongle?
Thanks,
Malcolm

loyatemu

malc77 wrote: »

I understand I can use a Tesco SIM in a USB dongle to get say 350MB data (over 7 days) for €2.99 I need to use payg and not be tied to a contract . I would like to do this so I can use my laptop in my house which has no landline.
I already use Tesco mobile payg in my mobile phone and think the best way to get broadband on my laptop is to buy a second Tesco SIM for the dongle. However, it seems I need to Text "Data" to 174210 to initiate the data bundle for the dongle. Do I need to remove the SIM from the dongle and fit it in a phone everytime I want to do this as I cannot see a way to Text from the laptop/dongle itself (I don't want automatic bundle purchase as I'm often out of Ireland for several weeks)???
Can anyone advise if what I'm trying to do looks reasonable- and as the mobile phone coverage is OK with the phone should it be OK with the dongle?
Thanks,
Malcolm

can you not tether the laptop to the phone?

malc77

Re: can you not tether the laptop to the phone?

It is a simple phone and does not allow tethering - I did wonder about buying a Smart phone just to get that feature, but it seems a pricey option.

Tesco Mobile: Paul

malc77 wrote: »

I understand I can use a Tesco SIM in a USB dongle to get say 350MB data (over 7 days) for €2.99 I need to use payg and not be tied to a contract . I would like to do this so I can use my laptop in my house which has no landline.
I already use Tesco mobile payg in my mobile phone and think the best way to get broadband on my laptop is to buy a second Tesco SIM for the dongle. However, it seems I need to Text "Data" to 174210 to initiate the data bundle for the dongle. Do I need to remove the SIM from the dongle and fit it in a phone everytime I want to do this as I cannot see a way to Text from the laptop/dongle itself (I don't want automatic bundle purchase as I'm often out of Ireland for several weeks)???
Can anyone advise if what I'm trying to do looks reasonable- and as the mobile phone coverage is OK with the phone should it be OK with the dongle?
Thanks,
Malcolm

Hi Malcolm

Most of the dongle softwares have an SMS software client also so you should be able to do the purchase from the dongle software without moving the SIM to a phone.

Check the manual of your dongle software.

regards
Paul

malc77

Paul, Many thanks. I haven't bought the dongle yet - could you suggest any which may have the SMS software?

Tesco Mobile: Paul

malc77 wrote: »

Paul, Many thanks. I haven't bought the dongle yet - could you suggest any which may have the SMS software?

Hi Malcolm

Sorry, I am not sure on specific models but if you do a google before you purchase on the model number you should be able to find the features.

All the Huawei stick modems I have used had SMS clients.

regards
Paul

malc77

Thanks. I have just checked the O2 mobile broadband coverage for Cornamona in County Galway (where I live) and, as far as I can see, there does not seem to be coverage. Is there any chance a 3G dongle would work there? Do you know if there are any plans to extend coverage there?

Mammamia17

Hi Paul,

My daughter & I have just moved from Meteor to Tesco Mobile (I've got the LG Optimus & she has the Samsung Y Pro) We're both on the 18 month €25 contract and they have been activated. Before the numbers were ported yesterday we had internet access on the phones but since the transfer we can't get on.....do we need to do something with the phones or should I ring customer care??
Thanks

confuseddotcom

Tesco is 089 isn't it? How do people find coverage?

Tesco Mobile: Paul

malc77 wrote: »

Thanks. I have just checked the O2 mobile broadband coverage for Cornamona in County Galway (where I live) and, as far as I can see, there does not seem to be coverage. Is there any chance a 3G dongle would work there? Do you know if there are any plans to extend coverage there?

Hi Malcolm

We operate on O2's radio network so we have identical coverage to them.

If you cant get O2 coverage then you wont have Tesco Mobile coverage. The maps sometimes can be a little in variance with on the ground reality so its always best to test coverage yourself with a SIM (in dongle ideally). You can get a free SIM here.

http://shop.tescomobile.ie/free-international-sims.aspx

regards
Paul

Tesco Mobile: Paul

Mammamia17 wrote: »

Hi Paul,

My daughter & I have just moved from Meteor to Tesco Mobile (I've got the LG Optimus & she has the Samsung Y Pro) We're both on the 18 month €25 contract and they have been activated. Before the numbers were ported yesterday we had internet access on the phones but since the transfer we can't get on.....do we need to do something with the phones or should I ring customer care??
Thanks

Hi there

You probably need our data/MMS settings. See here for an automated tool to send settings to your phone. If your phone isnt covered by the automated tool, manual Android settings are also available on this page

http://www.tescomobile.ie/helpandsupport/phone-settings.aspx

regards
Paul

Tesco Mobile: Paul

confuseddotcom wrote: »

Tesco is 089 isn't it? How do people find coverage?

Hi there

We have identical coverage to O2.

regards
Paul

malc77

Paul- Please forgive my dumb question! - I CAN get O2 (and Tesco) coverage for calls and texts on my old Nokia phone (not a Smartphone) with O2 and Tesco SIMs I use -Does that mean I should also get coverage with a dongle -(I don't know if I need 3G or would 2G suffice)??
Malcolm.

Tesco Mobile: Paul wrote: »

Hi Malcolm

We operate on O2's radio network so we have identical coverage to them.

If you cant get O2 coverage then you wont have Tesco Mobile coverage. The maps sometimes can be a little in variance with on the ground reality so its always best to test coverage yourself with a SIM (in dongle ideally). You can get a free SIM here.

http://shop.tescomobile.ie/free-international-sims.aspx

regards
Paul

Mammamia17

Tesco Mobile: Paul wrote: »

Hi there

You probably need our data/MMS settings. See here for an automated tool to send settings to your phone. If your phone isnt covered by the automated tool, manual Android settings are also available on this page

http://www.tescomobile.ie/helpandsupport/phone-settings.aspx

regards
Paul

Thanks Paul.....I reset the phone & it seems to be ok now!!

Tesco Mobile: Paul

malc77 wrote: »

Paul- Please forgive my dumb question! - I CAN get O2 (and Tesco) coverage for calls and texts on my old Nokia phone (not a Smartphone) with O2 and Tesco SIMs I use -Does that mean I should also get coverage with a dongle -(I don't know if I need 3G or would 2G suffice)??
Malcolm.

Hi there

2G coverage for voice and text (and EDGE data) is different to 3G coverage so having one does not guarantee the other.

EDGE on 2G is usable for getting emails and light browsing but for video and sizable downloads it would be much better to have 3G coverage.

Its difficult for me to say anything about your precise location. Testing yourself before committing to anysizable spend is always the best course of action.

regards
Paul

jfinlan

Tesco Mobile: Paul wrote: »

Hi Felim

Yes you get this text when in the UK but not NI (need to 100% check this). Were you in NI or close to the coast in North West UK.

We do offer All Ireland rates when calling ROI numbers from NI. When you call other numbers from NI its roaming rates.

Alll our roaming information is here on the website.

http://www.tescomobile.ie/using-your-mobile-abroad.aspx

regards
Paul

Hi Paul

This is all very confusing. I want to sign up for the Tesco unlimited calls offer which expires at the end of this month. But I work a bit in Northern Ireland and I have a deal with O2 where my NI calls are included in my minutes, plus it doesn't cost me to receive calls.

When I talk to Tesco Mobile, I get told different things. Some say NI isn't considered as roaming. Others say it is. You say that it isn't considered as roaming but the link you provide doesn't mention anything about this. I just talked to someone in Tesco Mobile today and the roaming rates they gave me were higher than on the website (they said 13c to receive, 42c to make calls back to the Republic) so now I'm totally confused.

The bottom line is - if I can make calls to the South of Ireland and receive calls for free whilst up North (in other words, if it's not treated as roaming), then I'm in. Some people at Tesco tell me I can, others say I can't. It would be nice if someone told me in writing what the exact situation is.

Since my only option when I'm up North would be to log onto the O2_UK network (as Tesco doesn't show up as a network when roaming - I have a Tesco UK card and when I'm back down south, I have to connect to O2_IRL), I suspect that I will incur roaming charges when up North.

Can you please clarify this for me once and for all?

Tesco Mobile: Paul

jfinlan wrote: »

Hi Paul

This is all very confusing. I want to sign up for the Tesco unlimited calls offer which expires at the end of this month. But I work a bit in Northern Ireland and I have a deal with O2 where my NI calls are included in my minutes, plus it doesn't cost me to receive calls.

When I talk to Tesco Mobile, I get told different things. Some say NI isn't considered as roaming. Others say it is. You say that it isn't considered as roaming but the link you provide doesn't mention anything about this. I just talked to someone in Tesco Mobile today and the roaming rates they gave me were higher than on the website (they said 13c to receive, 42c to make calls back to the Republic) so now I'm totally confused.

The bottom line is - if I can make calls to the South of Ireland and receive calls for free whilst up North (in other words, if it's not treated as roaming), then I'm in. Some people at Tesco tell me I can, others say I can't. It would be nice if someone told me in writing what the exact situation is.

Since my only option when I'm up North would be to log onto the O2_UK network (as Tesco doesn't show up as a network when roaming - I have a Tesco UK card and when I'm back down south, I have to connect to O2_IRL), I suspect that I will incur roaming charges when up North.

Can you please clarify this for me once and for all?

Hi Jfinlan

I cant speak for TM UK but when using a TMI sim in the north calls to normal ROI fixed and mobiles are treated same as if made in ROI.

International and non geographic numbers are treated as roaming and received calls are treated as roaming.

For any other queries please visit our Talk To forum here

http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

or send a PM to our Care reps here

http://www.boards.ie/vbulletin/priva...newpm&u=554494

They will be able to help you

regards
Paul

jfinlan

Tesco Mobile: Paul wrote: »

Hi Jfinlan

I cant speak for TM UK but when using a TMI sim in the north calls to normal ROI fixed and mobiles are treated same as if made in ROI.

International and non geographic numbers are treated as roaming and received calls are treated as roaming.

For any other queries please visit our Talk To forum here

http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

or send a PM to our Care reps here

http://www.boards.ie/vbulletin/priva...newpm&u=554494

They will be able to help you

regards
Paul

So, when I go up North, which network do I choose or do Tesco Mobile IRL have a deal with O2 UK, whereby O2 UK in NI is considered part of the TM IRL network?

James

Tesco Mobile: Paul

jfinlan wrote: »

So, when I go up North, which network do I choose or do Tesco Mobile IRL have a deal with O2 UK, whereby O2 UK in NI is considered part of the TM IRL network?

James

Hi James

Yes, we only roam on O2 UK in UK and NI and we have a special arrangement with them that allows us to do all ireland rating for normal ROI mobile and fixed calls. It is not part of the TM IRL network though and other calls outside of normal ROI mobile and fixed numbers will be treated as roaming as mentioned above.

To note also we have launched data roaming in the UK and NI this am with a flat rate of 30c per MB (billed in KB). Our website will reflect this later.

regards
Paul

jfinlan

Tesco Mobile: Paul wrote: »

Hi James

Yes, we only roam on O2 UK in UK and NI and we have a special arrangement with them that allows us to do all ireland rating for normal ROI mobile and fixed calls. It is not part of the TM IRL network though and other calls outside of normal ROI mobile and fixed numbers will be treated as roaming as mentioned above.

To note also we have launched data roaming in the UK and NI this am with a flat rate of 30c per MB (billed in KB). Our website will reflect this later.

regards
Paul

Sounds great! So, if I sign up for the new TMI unlimited deal and use my phone up North just for making calls back south, I'll still only have to pay EUR 35 per month? If this is definitely the case, then I'm signing up. Can I take your word here as being the definitive word because some of the customer service people at TMI say this isn't the case?

Tesco Mobile: Paul

jfinlan wrote: »

Sounds great! So, if I sign up for the new TMI unlimited deal and use my phone up North just for making calls back south, I'll still only have to pay EUR 35 per month? If this is definitely the case, then I'm signing up. Can I take your word here as being the definitive word because some of the customer service people at TMI say this isn't the case?

Yes , that is the case. You need to make sure you call ROI numbers using +353xxxx to make sure they come from your inclusive units when in the North. Dont use any other NI shortcodes to call ROI numbers as these will be seen as international roaming calls.

Also if you use the +35348xxxx code that allows you to call NI numbers as ROI national numbers then these will come from your units also. If you use +44 to call NI numbers these will be international roaming calls.

Hope this helps

regards
Paul

jfinlan

Great! Final question: if I send texts from NI to an Irish mobile, would this be included in my unlimited package too?

Tesco Mobile: Paul

jfinlan wrote: »

Great! Final question: if I send texts from NI to an Irish mobile, would this be included in my unlimited package too?

Yes, when using +3538xxx as the destination number

regards
Paul